Adiuvo is the UK's specialist 24/7 out-of-hours call handling service for property managers. Founded in 2007, Adiuvo handles over one million urgent maintenance issues annually across 350+ client portfolios -- ensuring tenants reach a knowledgeable, qualified operator at 2am on a Sunday, not an answerphone.
Out-of-hours maintenance calls are the highest-friction point in residential property management. Tenants expect a response. Landlords expect their property to be protected. When calls go unanswered or reach untrained staff, the damage -- to relationships, to properties and to your agency's reputation -- is real.
Emergency maintenance calls that go unanswered do not disappear. Tenants escalate to landlords, landlords post reviews, and the relationship with both deteriorates. A single missed emergency call can cost more in management churn than a year of out-of-hours cover.
Internal on-call arrangements that ask staff to be available outside contracted hours generate fatigue, disputes and staff attrition. The cost of replacing a property manager who burns out exceeds years of outsourced call handling.
General out-of-hours services that do not specialise in property send tenants the wrong advice, escalate issues that could be resolved over the phone, and create more work for your team the next morning than if no call had been handled at all.
Without a system that logs every call, every decision made and every contractor dispatched, your team arrives on Monday morning with no audit trail of what happened over the weekend. Issues have escalated; landlords have been contacted directly; your CRM has nothing recorded.
Adiuvo operators are trained specifically in property management. They understand what constitutes a genuine emergency, how to triage a maintenance call, when to dispatch a contractor and when to reassure a tenant and defer to normal hours.
Every Adiuvo operator is trained in property management protocols, emergency classification and contractor communication. They handle the call professionally, make the right decision and document everything -- your team is not starting from scratch in the morning.
Operators follow your agency's own protocols to classify incoming calls. Genuine emergencies -- gas leaks, flooding, total loss of heating in winter -- are escalated and contractors dispatched. Non-urgent calls are logged and deferred without disturbing your landlords or your team.
Adiuvo maintains a network of qualified contractors covering all trades and all UK postcodes. When an emergency requires immediate action, the right contractor is dispatched and the property is protected without your team needing to manage the relationship overnight.
Beyond property managers, Adiuvo covers estate agent out-of-hours enquiries -- ensuring that vendor, buyer and applicant calls made outside office hours are captured, logged and handed back to your team the next morning with full context.
Adiuvo's Renovo service provides a fully managed reactive and planned maintenance solution. Covering all trades and UK postcodes, Renovo takes on the ongoing maintenance relationship -- not just the emergency -- for property managers who want to remove the daily maintenance burden entirely.
Every call, every decision and every contractor action is logged in full. Your team arrives on Monday morning with a complete record of what happened, what was dispatched, what remains outstanding and what was communicated to landlords and tenants.
Adiuvo is set up to mirror your agency's own protocols. The operators follow your rules -- not their own generic script -- so every call is handled the way your team would handle it.
Adiuvo works with your team to document your out-of-hours protocols -- what constitutes an emergency, which contractors to use, which landlords have specific instructions, and how to handle different property types in your portfolio.
Adiuvo takes over your out-of-hours line. Calls route to a trained property operator who handles each one according to your protocols. Your team receives a handover summary each morning.
Your preferred contractors are added to the Adiuvo system. When a contractor is needed, Adiuvo contacts them directly, confirms the job and logs the outcome -- without your team managing the communication.
Every call handled overnight is summarised and delivered to your team by the start of the working day. Outstanding actions, dispatched contractors and landlord communications are all documented and ready to action.
Adiuvo provides call volume reports, emergency classification summaries and response time data. Your team can see exactly what is happening out of hours and use the data to improve landlord communication and portfolio management.
Adiuvo is listed on Kerfuffle with 40 verified agent reviews and a 5.0 star average. Kerfuffle members get a commercial conversation with your account manager in the loop before you commit.
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Adiuvo pricing is scoped to your portfolio size and call volume. Kerfuffle members have commercial terms reviewed before committing. Book a call to start the conversation.
Adiuvo has 40 verified agent reviews on Kerfuffle with a 5.0 star average. Read what 40 verified UK property managers say about Adiuvo's call handling, emergency response and the Renovo maintenance service before making contact.
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Book a Zoom with the Kerfuffle team and get a clear view of how Adiuvo would handle your specific portfolio, your existing contractor relationships and your current out-of-hours gap.
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Book a Zoom with Kerfuffle ->Adiuvo was founded in 2007 by Colin and Julianne -- two London property managers who saw firsthand the damage out-of-hours calls going unanswered caused to tenants, landlords and agency reputations. The business has since grown to handle over one million urgent issues annually across 350+ client portfolios, with coverage spanning all trades and all UK postcodes. The expertise is not in call handling -- it is in property management.
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Adiuvo covers your out-of-hours line with property-trained operators who follow your protocols, dispatch your contractors and hand your team a full log every morning.