Q3 Autumn Rankings: Outsourced Support · Q3 2026
The best outsourced support for UK estate and letting agents in 2026
The Letting Partnership is ranked first in the Q3 Autumn Rankings 2026 for outsourced support for estate and letting agents, scoring 90, ahead of Adiuvo (85) and Genmar (63). The ranking uses 307 reviews UK agents have left on Kerfuffle.
Call answering, out of hours cover, live chat teams, managed IT and outsourced lettings checks, ranked on what UK agents have actually said about them on Kerfuffle.
Outsourcing works when the person picking up sounds like part of your team. The reviews here say more about that than any sales pitch will.
How we score: rating 35%, review volume 30%, recent reviews 25% and review sentiment 10%, from Kerfuffle agent reviews only. Nobody can pay to change their position. See the full method
307agent reviews analysed
9suppliers ranked
121reviews in the last 24 months
The ranking at a glance
| # | Supplier | Type | Score | Reviews | Rating | Latest review |
| 1 | The Letting Partnership | Outsourced client accounting and health checks | 90 | 93 | 4.99 | August 2026 |
| 2 | Adiuvo | Out of hours property support | 85 | 40 | 4.95 | December 2025 |
| 3 | Genmar | Managed IT support | 63 | 67 | 5.0 | July 2022 |
| 4 | PropCall | Out of hours call handling | 61 | 44 | 5.0 | August 2022 |
| 5 | Face For Business | Call answering | 56 | 22 | 5.0 | July 2024 |
| 6 | We Handle Calls | Call answering | 56 | 5 | 5.0 | May 2025 |
| 7 | Moneypenny | Call answering and live chat | 54 | 15 | 5.0 | December 2023 |
| 8 | Yomdel | Managed live chat | 52 | 16 | 4.88 | September 2022 |
| 9 | Visitor Chat | Managed live chat | 52 | 5 | 4.80 | July 2026 |
How to choose
- Hours you need covered. Some suppliers here cover the working day and overflow, others only out of hours. Map your missed calls by hour before you buy.
- What they can actually do. Taking a message is not the same as booking a valuation or logging a repair. Ask what the team is allowed to action on your behalf.
- Your systems. Check whether they can see your diary and CRM, or whether every call ends up as an email someone has to retype.
- Who answers. The strongest reviews in this category name the people who answer. Ask whether you get a dedicated team or a shared pool.
The full list
1
Outsourced client accounting and health checks
Takes on client accounting for lettings businesses. Most Kerfuffle reviews describe its annual financial health check for letting agents.
- Agent reviews
- 93
- Average rating
- 4.99 / 5
- Last 24 months
- 87
- Latest review
- August 2026
- Review sentiment
- 87 / 100
“We have used the healthcheck for a number of years and find it less intrusive than an audit by accountants. We also find it more efficient and it takes far less time overall.”
Hicks Hadley Estate Agents · March 2026
“We have used the Lettings Partnership for our health check for quite a few years now and have always found them very helpful and responsive to any questions we had. The whole process is quick and hassle free. We thoroughly recommend them.”
Alexander Bond & Co · March 2026
2
Out of hours property support
Out of hours support for property managers, run by a team of experienced property professionals.
- Agent reviews
- 40
- Average rating
- 4.95 / 5
- Last 24 months
- 24
- Latest review
- December 2025
- Review sentiment
- 87 / 100
“Excellent service from Adiuvo, always available for clients to call and we are grateful for a considered, sensible approach rather than simply sending contractors and wasting money for every call - very impressed with the teams knowledge and guidance for residents. Always happy to recommend.”
Business Owner, L · September 2025
“Adiuvo provide us with a professional upstanding service out of hours. The reports and depth of detail of any issues that happen after hours is fantastic, enabling my staff to continue (if necessary) the following day”
Operations Director / Manager, Regent Property · August 2025
3
Fully managed IT support for estate agents, covering uptime, security and the systems the office runs on.
- Agent reviews
- 67
- Average rating
- 5.0 / 5
- Last 24 months
- 0
- Latest review
- July 2022
- Review sentiment
- 87 / 100
No reviews in the last 24 months
“Genmar have provided IT support for us for a number of years now and their support, advice and guidance has been invaluable. The team are always polite and obliging and excellent problem solvers.”
Chilterns Ltd · July 2021
“Answer my call very quickly and resolve the issues that I have very fast, also patient with me and explain what I need to do and what they have done, very pleased so far!”
Davis Tate · January 2022
4
Out of hours call handling
Handles out of hours maintenance calls for letting agents, so tenants and properties are looked after when the office is closed.
- Agent reviews
- 44
- Average rating
- 5.0 / 5
- Last 24 months
- 0
- Latest review
- August 2022
- Review sentiment
- 89 / 100
No reviews in the last 24 months
“The company has been so helpful and has made a real difference to our out of hours personal time by not having to deal with all the issues that they have taken away from us. Would highly recommend.”
Peak Property · August 2022
“Always very polite and pass on key information when distributing calls. Friendly Service.”
Xenia Lettings · August 2022
5
A call answering service that takes calls on behalf of estate and letting agency teams.
- Agent reviews
- 22
- Average rating
- 5.0 / 5
- Last 24 months
- 0
- Latest review
- July 2024
- Review sentiment
- 89 / 100
No reviews in the last 24 months
“We had used two other companies before Face For Business and this has by far been the best service we have received. Very good communication, calls handled in a professional manner and excellent messages.”
Parkers Properties · April 2023
“FFB has been a great help to our busy lettings team. It is great knowing there is always someone friendly to speak to our clients. Personalising the call settings is also excellent, making sure the right person calls them back.”
Edwards Estate Agents · February 2023
6
Specialist call handling for UK estate agents.
- Agent reviews
- 5
- Average rating
- 5.0 / 5
- Last 24 months
- 5
- Latest review
- May 2025
- Review sentiment
- 89 / 100
Limited review volume
“Within a short period of time, the service We handle Calls supplied was responsible for several new instructions which we would have missed if they didn't have We Handle Calls to pick up our calls”
Pendle Hill Properties · May 2025
“I have been using this company for over a year and have been very satisfied with their service, we never miss a call now and this has increased our turnover.”
Sally Hatcher Estates · May 2025
7
Call answering and live chat
Outsourced call answering, call overflow and live chat for estate agents.
- Agent reviews
- 15
- Average rating
- 5.0 / 5
- Last 24 months
- 0
- Latest review
- December 2023
- Review sentiment
- 88 / 100
No reviews in the last 24 months
“This means that not only have we relieved the pressure for our busy sales team during the week, but we’re also capturing extra business we would have otherwise missed out of hours. The quality of their service is unrivalled!”
Belvoir Basingstoke · March 2022
“Moneypenny consistently deliver a first rate service, whether that is for call overflow, live chat or helping to manage digital leads in Area. Brilliant service at a sensible cost.”
Kerfuffle reviewer · November 2020
8
A managed live chat team that answers website visitors and passes valuation and other leads to the agent.
- Agent reviews
- 16
- Average rating
- 4.88 / 5
- Last 24 months
- 0
- Latest review
- September 2022
- Review sentiment
- 86 / 100
No reviews in the last 24 months
“The Yomdel team listened to our needs from the outset, the Live Chat captures visitors info and provides a good source of valuation leads. Most importantly our clients love it!”
Homes Partnership · February 2020
9
Fully managed live chat and messaging that turns website visitors into qualified leads.
- Agent reviews
- 5
- Average rating
- 4.80 / 5
- Last 24 months
- 5
- Latest review
- July 2026
- Review sentiment
- 85 / 100
Limited review volume
“We have used Visitor chat for several years and the service has always been excellent and the enquiries they receive are handled professionally”
Business Owner, Cavender Estate Agent · June 2026
“We have been using visitor chat for a number of months now and have always found the team very helpful.”
Sales Manager, Astons of Sussex Ltd · June 2026
How we ranked them
Every supplier on this page is ranked by its Kerfuffle Evidence Score, built only from reviews UK estate and letting agents have left on Kerfuffle. Nobody can pay to change their position.
The score combines four things.
- Rating, 35%. The average star rating, adjusted so a supplier with a handful of five star reviews cannot outrank one with hundreds of consistently strong ones.
- Volume, 30%. How many agents have reviewed the supplier.
- Recency, 25%. How often new reviews have arrived in the last 24 months. Reviews uploaded together on a single day count once.
- Sentiment, 10%. What agents actually wrote. An Ai language model reads every review and scores it from 0 to 100 on its wording alone, ignoring the stars, so an agent who never gives five stars but clearly loves a supplier still counts in their favour. 50 is neutral and 90 or above is enthusiastic advocacy.
Duplicate listings for the same company are merged and duplicate reviews are removed before scoring. Suppliers need at least five unique agent reviews, published by the end of the quarter, to be ranked. Suppliers below that are not yet ranked.
This edition covers Kerfuffle reviews published up to 30 September 2026. We refresh these pages every quarter.
Q3 Autumn Rankings awards. Awards come from the same review evidence as the ranking and cannot be bought. Each award below has one winner per category.
- Leader. Ranked No. 1 in the category.
- Runner Up. Ranked No. 2 in the category.
- Highest Rated. The best adjusted star rating, among suppliers with at least 15 reviews.
- Momentum Leader. The most agent reviews in the 12 months to the end of the quarter.
- Agents Love Us. The warmest review wording on the sentiment measure above, among suppliers with at least 15 reviews.
- Rising Star. A ranked supplier whose first Kerfuffle review arrived in the 24 months to the end of the quarter.
- Most Reviewed. The most agent reviews in the category.
Q3 Autumn Rankings standards. These are not contests. Every ranked supplier that meets the standard earns the badge.
- Highly Rated. An average of 4.8 stars or more from at least 15 agent reviews.
- Consistently Reviewed. At least five agent reviews in every month of the quarter.
Our independence
Compare The PropTech is run by Kerfuffle. Some suppliers on this page pay Kerfuffle for membership or marketing. That has no effect on the ranking, which is calculated from review data alone. Any paid feature will always be labelled as sponsored and shown separately from the ranking.
Questions agents ask
What is the best outsourced support for estate agents?
On current Kerfuffle review evidence, The Letting Partnership and Adiuvo lead, both with steady agent reviews in the last two years. Several call answering and live chat suppliers are rated highly but have few recent Kerfuffle reviews.
Is outsourced call answering worth it for an estate agent?
Usually, if you miss calls at lunch, after 5pm or at weekends. A single missed valuation call can cost more than a month of cover. Several reviews here mention instructions that would otherwise have been missed.
What is the difference between out of hours cover and call answering?
Out of hours suppliers such as Adiuvo and PropCall deal with tenant emergencies and repairs when the office is closed. Call answering and live chat suppliers handle sales and lettings enquiries during and around the working day.
Used one of these suppliers?
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Supplier and missing from this list?
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