Q3 Autumn Rankings: Outsourced Support · Q3 2026

The best outsourced support for UK estate and letting agents in 2026

The Letting Partnership is ranked first in the Q3 Autumn Rankings 2026 for outsourced support for estate and letting agents, scoring 90, ahead of Adiuvo (85) and Genmar (63). The ranking uses 307 reviews UK agents have left on Kerfuffle.

Call answering, out of hours cover, live chat teams, managed IT and outsourced lettings checks, ranked on what UK agents have actually said about them on Kerfuffle.

Outsourcing works when the person picking up sounds like part of your team. The reviews here say more about that than any sales pitch will.

307agent reviews analysed
9suppliers ranked
121reviews in the last 24 months

Not sure which one is right for you?

Talk it through with the Kerfuffle team. We work with these suppliers every day and will give you an honest view.

Discuss any of these suppliers with the Kerfuffle team

The ranking at a glance

#SupplierTypeScoreReviewsRatingLatest review
1The Letting PartnershipOutsourced client accounting and health checks90934.99August 2026
2AdiuvoOut of hours property support85404.95December 2025
3GenmarManaged IT support63675.0July 2022
4PropCallOut of hours call handling61445.0August 2022
5Face For BusinessCall answering56225.0July 2024
6We Handle CallsCall answering5655.0May 2025
7MoneypennyCall answering and live chat54155.0December 2023
8YomdelManaged live chat52164.88September 2022
9Visitor ChatManaged live chat5254.80July 2026

How to choose

The full list

1

The Letting Partnership

Outsourced client accounting and health checks
90/100 Evidence Score

Takes on client accounting for lettings businesses. Most Kerfuffle reviews describe its annual financial health check for letting agents.

Agent reviews
93
Average rating
4.99 / 5
Last 24 months
87
Latest review
August 2026
Review sentiment
87 / 100

“We have used the healthcheck for a number of years and find it less intrusive than an audit by accountants. We also find it more efficient and it takes far less time overall.”

Hicks Hadley Estate Agents · March 2026

“We have used the Lettings Partnership for our health check for quite a few years now and have always found them very helpful and responsive to any questions we had. The whole process is quick and hassle free. We thoroughly recommend them.”

Alexander Bond & Co · March 2026
2

Adiuvo

Out of hours property support
85/100 Evidence Score

Out of hours support for property managers, run by a team of experienced property professionals.

Agent reviews
40
Average rating
4.95 / 5
Last 24 months
24
Latest review
December 2025
Review sentiment
87 / 100

“Excellent service from Adiuvo, always available for clients to call and we are grateful for a considered, sensible approach rather than simply sending contractors and wasting money for every call - very impressed with the teams knowledge and guidance for residents. Always happy to recommend.”

Business Owner, L · September 2025

“Adiuvo provide us with a professional upstanding service out of hours. The reports and depth of detail of any issues that happen after hours is fantastic, enabling my staff to continue (if necessary) the following day”

Operations Director / Manager, Regent Property · August 2025
3

Genmar

Managed IT support
63/100 Evidence Score

Fully managed IT support for estate agents, covering uptime, security and the systems the office runs on.

Agent reviews
67
Average rating
5.0 / 5
Last 24 months
0
Latest review
July 2022
Review sentiment
87 / 100
No reviews in the last 24 months

“Genmar have provided IT support for us for a number of years now and their support, advice and guidance has been invaluable. The team are always polite and obliging and excellent problem solvers.”

Chilterns Ltd · July 2021

“Answer my call very quickly and resolve the issues that I have very fast, also patient with me and explain what I need to do and what they have done, very pleased so far!”

Davis Tate · January 2022
4

PropCall

Out of hours call handling
61/100 Evidence Score

Handles out of hours maintenance calls for letting agents, so tenants and properties are looked after when the office is closed.

Agent reviews
44
Average rating
5.0 / 5
Last 24 months
0
Latest review
August 2022
Review sentiment
89 / 100
No reviews in the last 24 months

“The company has been so helpful and has made a real difference to our out of hours personal time by not having to deal with all the issues that they have taken away from us. Would highly recommend.”

Peak Property · August 2022

“Always very polite and pass on key information when distributing calls. Friendly Service.”

Xenia Lettings · August 2022
5

Face For Business

Call answering
56/100 Evidence Score

A call answering service that takes calls on behalf of estate and letting agency teams.

Agent reviews
22
Average rating
5.0 / 5
Last 24 months
0
Latest review
July 2024
Review sentiment
89 / 100
No reviews in the last 24 months

“We had used two other companies before Face For Business and this has by far been the best service we have received. Very good communication, calls handled in a professional manner and excellent messages.”

Parkers Properties · April 2023

“FFB has been a great help to our busy lettings team. It is great knowing there is always someone friendly to speak to our clients. Personalising the call settings is also excellent, making sure the right person calls them back.”

Edwards Estate Agents · February 2023
6

We Handle Calls

Call answering
56/100 Evidence Score

Specialist call handling for UK estate agents.

Agent reviews
5
Average rating
5.0 / 5
Last 24 months
5
Latest review
May 2025
Review sentiment
89 / 100
Limited review volume

“Within a short period of time, the service We handle Calls supplied was responsible for several new instructions which we would have missed if they didn't have We Handle Calls to pick up our calls”

Pendle Hill Properties · May 2025

“I have been using this company for over a year and have been very satisfied with their service, we never miss a call now and this has increased our turnover.”

Sally Hatcher Estates · May 2025
7

Moneypenny

Call answering and live chat
54/100 Evidence Score

Outsourced call answering, call overflow and live chat for estate agents.

Agent reviews
15
Average rating
5.0 / 5
Last 24 months
0
Latest review
December 2023
Review sentiment
88 / 100
No reviews in the last 24 months

“This means that not only have we relieved the pressure for our busy sales team during the week, but we’re also capturing extra business we would have otherwise missed out of hours. The quality of their service is unrivalled!”

Belvoir Basingstoke · March 2022

“Moneypenny consistently deliver a first rate service, whether that is for call overflow, live chat or helping to manage digital leads in Area. Brilliant service at a sensible cost.”

Kerfuffle reviewer · November 2020
8

Yomdel

Managed live chat
52/100 Evidence Score

A managed live chat team that answers website visitors and passes valuation and other leads to the agent.

Agent reviews
16
Average rating
4.88 / 5
Last 24 months
0
Latest review
September 2022
Review sentiment
86 / 100
No reviews in the last 24 months

“The Yomdel team listened to our needs from the outset, the Live Chat captures visitors info and provides a good source of valuation leads. Most importantly our clients love it!”

Homes Partnership · February 2020
9

Visitor Chat

Managed live chat
52/100 Evidence Score

Fully managed live chat and messaging that turns website visitors into qualified leads.

Agent reviews
5
Average rating
4.80 / 5
Last 24 months
5
Latest review
July 2026
Review sentiment
85 / 100
Limited review volume

“We have used Visitor chat for several years and the service has always been excellent and the enquiries they receive are handled professionally”

Business Owner, Cavender Estate Agent · June 2026

“We have been using visitor chat for a number of months now and have always found the team very helpful.”

Sales Manager, Astons of Sussex Ltd · June 2026

How we ranked them

Every supplier on this page is ranked by its Kerfuffle Evidence Score, built only from reviews UK estate and letting agents have left on Kerfuffle. Nobody can pay to change their position.

The score combines four things.

Duplicate listings for the same company are merged and duplicate reviews are removed before scoring. Suppliers need at least five unique agent reviews, published by the end of the quarter, to be ranked. Suppliers below that are not yet ranked.

This edition covers Kerfuffle reviews published up to 30 September 2026. We refresh these pages every quarter.

Q3 Autumn Rankings awards. Awards come from the same review evidence as the ranking and cannot be bought. Each award below has one winner per category.

Q3 Autumn Rankings standards. These are not contests. Every ranked supplier that meets the standard earns the badge.

Our independence

Compare The PropTech is run by Kerfuffle. Some suppliers on this page pay Kerfuffle for membership or marketing. That has no effect on the ranking, which is calculated from review data alone. Any paid feature will always be labelled as sponsored and shown separately from the ranking.

Questions agents ask

What is the best outsourced support for estate agents?

On current Kerfuffle review evidence, The Letting Partnership and Adiuvo lead, both with steady agent reviews in the last two years. Several call answering and live chat suppliers are rated highly but have few recent Kerfuffle reviews.

Is outsourced call answering worth it for an estate agent?

Usually, if you miss calls at lunch, after 5pm or at weekends. A single missed valuation call can cost more than a month of cover. Several reviews here mention instructions that would otherwise have been missed.

What is the difference between out of hours cover and call answering?

Out of hours suppliers such as Adiuvo and PropCall deal with tenant emergencies and repairs when the office is closed. Call answering and live chat suppliers handle sales and lettings enquiries during and around the working day.

Not sure which one is right for you?

Talk it through with the Kerfuffle team. We work with these suppliers every day and will give you an honest view.

Discuss any of these suppliers with the Kerfuffle team

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