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The digital workflows your estate agency needs do not always fit inside an off-the-shelf product. Blacksmiths Technology builds exactly what you need - and has done since 2008.

Blacksmiths Technology is a UK property technology company that has been building bespoke digital solutions for estate agents, lettings agencies, and property developers since 2008. Their flagship product Finch delivers smart forms, digital ID, e-signing, and Open Banking payments - while the broader Blacksmiths team builds custom solutions for the specific workflow challenges that standard products cannot solve.

2008
Since 2008
Serving UK property industry with technology
Bespoke
Bespoke build
Custom solutions for property-specific problems
Finch
Finch product
Smart forms, ID, e-signing and payments
API
API-first
Integration with any existing property software
The bespoke technology gap

Off-the-shelf property software solves standard problems. Your agency has workflows that are not standard.

Every estate agency has processes that do not fit neatly into the modules of an off-the-shelf CRM or digital tool. Blacksmiths Technology works with agencies that have identified specific workflow problems - and builds the digital solutions that solve them properly.

"We have a specific onboarding process that no standard product supports."

Blacksmiths Technology builds custom digital onboarding workflows for estate agencies - combining e-signing, ID collection, data capture, and payment in a single branded experience specific to your agency's process.

"We need our property software to talk to a third-party system that has no standard integration."

Blacksmiths Technology builds custom API integrations between property software systems that do not have off-the-shelf connectors. If data needs to flow between two systems, Blacksmiths can build the bridge.

"We want to digitalise a paper-based process but cannot find a product that does it."

Blacksmiths' no-code and bespoke build capability means you are not limited to what existing products support. If your process needs a digital equivalent, Blacksmiths Technology can build it.

"Our current digital tools have gaps that are causing compliance and efficiency problems."

Blacksmiths Technology audits existing digital workflows and builds the missing pieces - whether that is an AML check integration, a secure document exchange process, or an automated compliance trigger.

How Blacksmiths Technology works

Six capabilities that bridge the gap between standard property software and the digital workflows your agency actually needs.

Blacksmiths Technology combines a flagship product (Finch) with bespoke development capability - giving estate agencies both proven tools and the ability to build what does not yet exist.

1

Finch smart forms and contracts

Finch is Blacksmiths' flagship product - a smart forms and contracts platform for UK property businesses combining e-signing, digital ID, Open Banking payments, and AML compliance in one workflow. Reduces transaction times by up to 59%.

2

Custom API integrations

Blacksmiths Technology builds custom API integrations between property software systems - CRMs, portals, compliance tools, and third-party services. Data flows where it needs to without manual re-entry.

3

Bespoke digital workflow development

Complex property workflows that no standard product supports can be built from scratch by the Blacksmiths development team. The no-code platform accelerates delivery; the bespoke capability removes limits.

4

Digital ID and fraud prevention

Remote ID collection with AI-verified selfie matching, AML checks, and secure bank detail change workflows - all built on the Finch platform and available as standalone solutions or integrated into bespoke workflows.

5

Open Banking payment collection

Collect bank transfer payments from clients using Open Banking - up to 80% cheaper than card processing. Available as a component of Finch or integrated into custom digital workflows.

6

Property technology consultancy

Blacksmiths Technology provides consultancy for estate agencies and property businesses that want to understand their digital options before committing to a build. The team has 15+ years of UK property technology experience.

Working with Blacksmiths Technology

Five steps from identifying a digital problem to a working solution in your agency.

Blacksmiths Technology starts with understanding the problem, not selling a solution. Most engagements begin with a workflow audit or product demonstration.

1

Problem identification and workflow audit

The Blacksmiths team reviews your specific workflow challenge - paper-based processes, system integration gaps, compliance bottlenecks - and maps the digital solution requirements.

2

Solution design and scoping

A solution is designed that addresses the specific problem - whether that is a Finch implementation, a custom API integration, or a bespoke workflow build. Scope, timeline, and commercial structure are defined.

3

Build and integration

The Blacksmiths technical team builds the solution. Finch implementations typically take days. Custom builds are scoped individually. Integration with your existing systems is handled by the technical team.

4

Testing and client rollout

The solution is tested with your team before full client rollout. Training is provided for the specific workflows being implemented.

5

Ongoing support and development

Blacksmiths provides ongoing support and iterative development as your workflows evolve. The relationship is designed to be long-term - as property technology requirements change, the solutions evolve with them.

The Kerfuffle member offer

Kerfuffle members get a workflow audit and a demonstration of Finch using a process specific to their agency.

Blacksmiths Technology works with estate agencies of all sizes. Kerfuffle members get a direct conversation with the team that has been solving property-specific technology problems since 2008.

What Kerfuffle members get

  • Digital workflow audit identifying the highest-impact digitisation opportunities
  • Finch demonstration configured for your specific agency processes
  • Custom integration scoping for your existing technology stack
  • Consultancy on bespoke build requirements and options
  • Member-only commercial terms reviewed by your Kerfuffle account manager
Kerfuffle member route

Standard route

Off-the-shelf pricing

Your terms, reviewed before you sign

Bespoke
Scoped to your specific workflow requirements

Blacksmiths pricing reflects the scope of the engagement - product implementation, custom build, or consultancy. Kerfuffle members get a clear commercial structure before committing.

More on Kerfuffle

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Live demo - open to all Kerfuffle members

See Finch and Blacksmiths Technology's custom capability demonstrated on your specific workflow problem.

A practical demonstration of Finch smart forms and contracts, plus a conversation about bespoke build capability for workflows that no standard product supports.

On demand
Book now
30 min + Q&A
Kerfuffle team

Blacksmiths Technology - a practical walkthrough for UK estate agents

A 30-minute walkthrough of Finch's key capabilities - e-signing, digital ID, Open Banking payments, and AML compliance - combined with a conversation about the bespoke development capability that Blacksmiths Technology brings to estate agency workflow problems that off-the-shelf products cannot solve.

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Blacksmiths Technology built a custom onboarding workflow for our agency that combined our specific terms of business, our AML check process, and our payment collection into a single client-facing journey. It took two weeks to build and has saved our onboarding team hours every week since launch.
Operations Director, lettings agency London
Frequently asked questions

What estate agents ask about Blacksmiths Technology.

What is the difference between Finch and Blacksmiths Technology?
Finch is Blacksmiths Technology's flagship product - a smart forms and contracts platform for UK property businesses. Blacksmiths Technology is the parent company that builds Finch and also undertakes bespoke digital development and API integration work for property businesses with specific workflow requirements.
Can you integrate with our existing CRM?
Yes. Blacksmiths Technology builds custom API integrations between Finch or bespoke workflows and existing CRM and property management systems. The team will assess your specific systems during the scoping process.
How long does a bespoke workflow build take?
It depends on complexity. Standard Finch implementations take days. Simple bespoke workflows take one to two weeks. Complex integrations or multi-stage workflows are scoped individually, typically ranging from two to eight weeks.
Do we need technical staff to work with Blacksmiths?
No. Blacksmiths Technology handles all the technical development. Your team provides the business requirements and workflow knowledge. The end product is designed to be used by non-technical estate agency staff.
Is this suitable for smaller agencies or is it mainly for large networks?
Blacksmiths Technology works with agencies of all sizes. Finch implementations are particularly accessible for smaller agencies because they use the existing no-code platform. Bespoke builds are scoped to the specific requirement regardless of agency size.
How do we access the Kerfuffle member deal?
Book through this page and your Kerfuffle account manager will introduce you to the Blacksmiths Technology team for the workflow audit.
About Blacksmiths Technology

Serving UK property businesses with technology since 2008.

Blacksmiths Technology was founded to solve the technology problems that the UK property industry encounters but that off-the-shelf products rarely address well. Since 2008, the team has supported estate agencies, lettings firms, and property developers through multiple generations of digital transformation - from GDPR compliance to Covid-era virtual processes to the AI-assisted workflows of today. Their work combines a flagship product (Finch) with genuine bespoke build capability.

2008
Property technology expertise since 2008
Finch
Smart forms, ID, signing and payments platform
Bespoke
Custom build for workflows standard products cannot solve
API
Integrates with any existing property software
Pays You Back

Blacksmiths Technology on Compare The PropTech

Blacksmiths Technology is featured on Compare The PropTech alongside hundreds of other UK proptech suppliers. Kerfuffle members can view verified reviews, compare suppliers, and see which tools qualify for PropTech That Pays Back - the initiative that rewards estate agents with kredits for the tools they actually use.

Browse PropTech That Pays Back → Register your agency →

The workflow problem your agency has been living with for years probably has a digital solution.

Blacksmiths Technology has been building them since 2008. One conversation with Kerfuffle to describe the problem.

Want to talk through how Blacksmiths Technology would work for your team?

Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your agency.

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