C4B provides business telephony and unified communications for property businesses - from professional call routing and handling through to CRM-integrated voice systems and team communication tools. The XPhone Connect platform gives estate agencies the communication infrastructure of a corporate organisation, sized for the realities of a property business.
You have 2 reviews sitting outside Kerfuffle.
Get them showing here - claim your page and sync.
A missed call from a potential vendor. A voicemail that was not returned before the instruction went elsewhere. A client who could not reach the right person and took their query to a competitor. Professional communications infrastructure is the difference between an agency that captures leads and one that creates them for somebody else.
Without intelligent call routing and visibility into missed call volumes, busy periods in your agency produce a tail of missed opportunities that are invisible until a vendor mentions they tried to ring three times before calling someone else.
Without call analytics, agency directors manage their front-of-house team on gut feel rather than data. Call volume peaks, handling times and miss rates are the operational metrics that should drive staffing decisions.
Agencies with multiple branches or hybrid working staff need a communications system that presents a single, professional face to clients regardless of where individual team members are working from.
Property businesses that require staff to manually log calls in their CRM get incomplete records. Calls that are not logged are opportunities that fall out of any follow-up workflow.
C4B's XPhone Connect platform delivers the communication infrastructure that property businesses need to handle client calls professionally, monitor performance and connect multi-site or remote teams effectively.
Calls are routed to the right team member - by department, property type, geographic area or specific client relationship - with professional queuing and IVR handling when no agent is immediately available.
Calls are automatically logged in your CRM, with client records popped on screen when an incoming call is matched to a known contact. No manual logging; no missed records; complete call history for every client.
Team messaging, presence status and internal communication run through the same platform as your external calls. Your team knows who is available and can transfer calls or escalate queries without dropping the client.
XPhone Connect works across multiple branches and supports fully remote or hybrid teams with the same call handling, routing and presence features as on-site staff. Your client experiences a single professional agency regardless of where your team is.
Dashboard reporting on call volumes, handling times, missed call rates and agent performance - giving agency directors the data to manage their front-of-house operation on evidence rather than impression.
Staff can work from any device - desktop, laptop or mobile - with the same professional call handling. Hot desking support means any workstation presents the correct agent identity and call history.
C4B handles the transition from your existing telephony to XPhone Connect with minimal disruption to your live operation.
C4B assesses your existing telephony, internet connectivity, team structure and CRM to design the right XPhone Connect configuration for your specific agency.
Call routing design, CRM integration mapping and IVR script development - designed around your agency's workflow rather than a generic template.
Hardware installation where required, number porting from your existing provider and XPhone Connect configuration - managed to avoid any break in your live call handling.
Training for your team on the XPhone Connect interface, CRM integration and mobile softphone. Go-live with C4B support available throughout the initial operating period.
Post-live monitoring of call handling performance, missed call analysis and system optimisation based on real operational data from your agency.
C4B is a Kerfuffle-listed supplier. Members get their Kerfuffle account manager included before any telephony agreement is signed.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Book a demo and the C4B team will scope it live - with your Kerfuffle AM in the room.
C4B's Kerfuffle profile has a verified review. Review the profile before booking a communications assessment.
Already a Kerfuffle member? Write a review of C4B →
A review of your current telephony, call volumes and team structure - and a demonstration of what XPhone Connect would do for your agency's client communication.
C4B (Communications for Business) is a UK provider of business telephony and unified communications software, delivering the XPhone Connect platform to property businesses and other professional organisations. Based in Glasgow, Scotland, C4B provides the communications infrastructure that estate agencies and property businesses need to handle client calls professionally, connect multi-site and remote teams and maintain the CRM records that underpin effective follow-up and client management.
PropTech That Pays Back rewards estate agents with kredits when they use the tools they invest in - not just when they sign the contract. Check whether C4B participates and start earning back on your spend.
Kerfuffle members get more than a demo - you get commercial terms reviewed before you sign anything.
Want to talk through how this would work for your team?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the right fit for your business.
Book a Zoom with Kerfuffle →