Estate agents lose transactions -- and clients -- not because of the price or the property, but because conveyancing goes dark. Connect is a managed conveyancing referral network that gives your agency real-time visibility of every case, a vetted panel of solicitors who are contractually obligated to communicate, and a referral income stream that pays you for every successful introduction. One platform. One panel. No more chasing.
You found the buyer, negotiated the offer, and kept the vendor on side. Then conveyancing started -- and the phone calls began. Buyers chasing solicitors. Vendors chasing agents. Agents chasing everyone. Fall-throughs that had nothing to do with the property, the price, or your service. Connect exists to end that cycle.
Your buyer is losing confidence. Your vendor is losing patience. And you're caught in the middle of a process you don't control -- with your reputation on the line.
A slow solicitor doesn't just delay one transaction. They collapse the whole chain -- costing you the sale, the fee, and sometimes the client relationship.
Without a managed panel, your referral income is unpredictable and your clients get wildly different service levels depending on which solicitor they pick.
Calling solicitors for case updates wastes your negotiators' time every single week. That time belongs in front of vendors and buyers, not on hold to a legal PA.
Connect is a managed conveyancing referral network built specifically for estate agents. You refer. Connect manages the panel. You see every case update in real time. Your clients get solicitors who actually communicate -- and your agency earns a referral fee every time a transaction completes.
Every solicitor on the Connect panel is vetted for responsiveness, capacity, and SLA compliance. If they don't communicate, they come off the panel. Your clients get the service they deserve every time.
Refer a buyer or seller to the Connect panel in seconds -- directly from your CRM or via the Connect portal. No paperwork, no chasing quote emails. The instruction is confirmed and the case is opened automatically.
Your team can see exactly where every Connect-referred case sits -- searches ordered, enquiries raised, exchange targeted. No more calling solicitors for updates. The dashboard does the chasing for you.
Connect links to your sales progression workflow, surfacing case milestones and flagging delays before they become fall-throughs. Your team gets the information they need to keep the chain moving -- proactively, not reactively.
Every completed Connect instruction generates a referral fee for your agency, calculated and paid on a defined schedule. No chasing invoices. No disputed amounts. Transparent, compliant, and automatic.
Connect integrates with the major estate agency CRM platforms so referrals, updates, and fee payments land directly in the systems your team already uses -- with no double-entry and no new logins to manage.
Works with the platforms you already run
No legal expertise required. No new process for your team. No chasing solicitors for updates.
Your agency is onboarded to Connect and your preferred CRM is integrated. The team configures your referral flow and referral fee structure in one setup call.
At the point of instruction, refer buyers and sellers to the Connect panel -- one click from your CRM. Connect confirms the instruction and allocates a vetted solicitor.
Your team monitors case progress on the Connect dashboard -- searches, enquiries, exchange dates. Alerts flag delays before they become problems.
On completion, your referral fee is calculated and paid automatically. No invoices. No chasing. A clean recurring revenue line alongside your agency commission.
Connect is rolling out to estate agent partners in waves. Kerfuffle members get to the front of that queue -- with dedicated onboarding support, a named account manager, and commercial terms reviewed by your Kerfuffle account manager before you sign anything.
Standard onboarding queue
Weeks out
Kerfuffle & CTP member route
Referral fee structure, integration scope and onboarding timeline are agreed directly with your agency based on branch count and transaction volume. Book a Connect demo and the team will scope it for you live on the call.
Connect is new to the Kerfuffle platform -- reviews are being gathered. In the meantime, here is what the problem looks like from the front line.
The single biggest cause of fall-throughs in our office used to be solicitor communication. We had no visibility, our negotiators were spending hours a week on the phone chasing updates, and clients were losing faith in us even though it was never our fault. A managed panel with real-time tracking changes the game entirely. Your team focuses on what earns money -- not on being a go-between for a legal process you can't control.Senior Sales Manager Independent estate agency, England
The cost of a conveyancing fall-through is not just the lost fee. It's the landlord or buyer who never comes back, the chain you have to rebuild, and the reputation you spend months recovering.
PropTech That Pays Back is the Kerfuffle initiative that rewards estate agents with kredits when they actually use what they've bought — not just when they sign the contract. Connect isn't on the platform presently. If you'd like to see Connect added and arrange a demo as part of the rollout, register your interest below and we'll get back to you.
Want to talk through how this would work for your team?
Grab fifteen minutes with the Kerfuffle team. We'll walk you through the member offer, answer your questions, and figure out the best fit for your branch.
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