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Running your agency on outdated tools costs you instructions every day. Direct Repairs Ltd gives estate agents the software they need to compete and win.

Direct Repairs is the most effective way to manage the tenants' cleaning and repair orders. Their system provides you with daily reports from their enforcement specialist as well as the requisite...

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Kerfuffle
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The agency software problem

The wrong software slows your team, frustrates your clients, and costs you instructions.

Estate agencies across the UK are running on tools that were not designed for the way modern property businesses operate. Direct Repairs Ltd is built specifically for the challenges estate agents face every day.

Your current system creates work rather than removing it

Every workaround your team has built around your software is time that should be spent on valuations and viewings. The right property software removes friction, not adds it.

You cannot see what your team is doing in real time

Without visibility across your pipeline, instructions fall through the cracks and follow-up happens too late. Agents need a system that surfaces the right action at the right moment.

Onboarding a new negotiator takes weeks not days

Complex, unintuitive software means new starters take months to become productive. That is a direct cost to your agency in lost instructions during the ramp-up period.

Your data sits in multiple disconnected systems

When your CRM, your portal feeds, your email, and your accounts do not talk to each other, you spend your day reconciling information rather than winning business.

How Direct Repairs Ltd works for estate agents

Six capabilities that run your agency from valuation to completion.

Direct Repairs Ltd is built for the workflow of a UK estate or letting agency. Each module addresses a specific operational challenge - together they give you a complete picture of your business.

1

Pipeline and instruction management

A complete view of every active instruction from first contact to completion. Direct Repairs Ltd surfaces the right actions at the right time so nothing falls through the cracks.

2

Contact and client database

A structured, searchable database of every vendor, buyer, landlord, and tenant your agency has ever worked with. The foundation of every prospecting and retention activity.

3

Automated communication sequences

Pre-configured communication workflows that keep your clients informed without manual intervention. Every viewings confirmation, offer update, and progression chase runs automatically.

4

Reporting and performance analytics

Branch-level and negotiator-level reporting that tells you exactly how your business is performing - instructions won, conversion rates, average fees, source of business, and time to complete.

5

Portal and listing integration

Direct Repairs Ltd integrates with the major property portals so listings are uploaded, updated, and maintained from one system. No duplicate data entry, no portal-specific logins for routine tasks.

6

Compliance and audit trails

Every action, communication, and document stored with a complete audit trail. AML checks, ID verification, and material information requirements managed within the system.

Getting started with Direct Repairs Ltd

From first call to fully onboarded - five steps.

Direct Repairs Ltd manages the implementation so your team transitions smoothly and starts seeing results quickly.

1

Discovery and requirements

A scoping call with the Direct Repairs Ltd team covers your agency structure, current systems, and the specific outcomes you want to achieve. The implementation plan is built around your requirements, not a standard template.

2

Configuration and setup

Direct Repairs Ltd is configured for your agency - your branches, your workflows, your branding, and your integration requirements. This is done by the Direct Repairs Ltd team, not by you.

3

Data migration

Your existing data - client records, property history, pipeline status - is migrated into Direct Repairs Ltd. Clean data in from day one, no manual re-entry by your team.

4

Team training

Role-specific training for every member of your team who will use Direct Repairs Ltd. Negotiators, managers, and back-office staff all trained on the functions relevant to their role.

5

Go live and ongoing support

Your agency goes live with Direct Repairs Ltd with the support team available for questions. Ongoing support is provided through your dedicated account manager.

The Kerfuffle member offer

Kerfuffle members get a priority introduction and reviewed commercial terms with Direct Repairs Ltd.

Direct Repairs Ltd is on Kerfuffle and Compare The PropTech. Members get more than a free trial - they get a direct commercial conversation with your Kerfuffle account manager in the loop.

What Kerfuffle members get

  • Priority introduction to the Direct Repairs Ltd team for Kerfuffle members
  • Member-only commercial terms reviewed by your Kerfuffle account manager
  • Dedicated onboarding support from Direct Repairs Ltd
  • Access to the Kerfuffle member network for peer reviews and case studies
Kerfuffle member route

Standard route

Off-the-shelf pricing

Your terms, reviewed before you sign

Bespoke terms
Reviewed by your Kerfuffle account manager

Direct Repairs Ltd pricing is discussed directly with Kerfuffle members. Your account manager reviews the commercial terms before you sign anything.

More on Kerfuffle

Dig into the data before you book a demo.

Direct Repairs Ltd's full Kerfuffle profile has verified agent reviews, awards history, and case studies. Open in a new tab.

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Awards & recognition
Kerfuffle recognition →
Full Kerfuffle profile
Overview, deals, news →

Already a Kerfuffle member? Write a review of Direct Repairs Ltd →

Live demo - open to all Kerfuffle members

See Direct Repairs Ltd in action before you commit to anything.

A focused walkthrough of Direct Repairs Ltd covering the key features, your specific agency requirements, and the Kerfuffle member offer. The best way to evaluate Direct Repairs Ltd is a direct conversation with their team.

Book a demo with the Direct Repairs Ltd team

A walkthrough of the platform, your questions answered, and the Kerfuffle member offer explained - all in one session.

Visit Direct Repairs Ltd to book a demo →
Frequently asked questions

What agents ask before getting started.

What size of estate agency does Direct Repairs Ltd typically work with?
Direct Repairs Ltd works with independent estate agents, regional chains, and national brands. The approach is tailored to your agency size, structure, and objectives - there is no standard package that is applied regardless of fit.
How quickly can we get started with Direct Repairs Ltd?
The timeline depends on the complexity of your requirements. For most agencies, the onboarding process is straightforward and completed within a few weeks of agreement. The Kerfuffle introduction fast-tracks the initial conversation.
What does the Kerfuffle member offer actually get us?
Kerfuffle members get a direct introduction to Direct Repairs Ltd with a dedicated point of contact and commercial terms reviewed by their Kerfuffle account manager before anything is signed. You are not going through the standard sales process.
Is Direct Repairs Ltd integrated with the main estate agency software platforms?
Direct Repairs Ltd works alongside the main property software platforms used by UK estate agents. Specific integration options are discussed during the scoping call - Direct Repairs Ltd is experienced in working within the existing technology setup of established agencies.
How do I access the Kerfuffle member offer for Direct Repairs Ltd?
Book via the Calendly link on this page and mention that you came via Kerfuffle or Compare The PropTech. Your Kerfuffle account manager will be included in the conversation before any commercial terms are discussed.
About Direct Repairs Ltd

Direct Repairs Ltd - a specialist supplier to the UK property sector.

Direct Repairs Ltd is listed on Kerfuffle and Compare The PropTech as a verified supplier to the UK estate agency market. They specialise in property management for estate agents, letting agents, and property professionals across the UK. Kerfuffle members can access Direct Repairs Ltd's services through a direct introduction with commercial terms reviewed before any commitment.

UK
Property sector
CTP
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PropTech That Pays

Could Direct Repairs Ltd pay you back when you use what you buy?

Kerfuffle's PropTech That Pays Back initiative rewards estate agents with kredits when they actually use the tools they invest in - not just when they sign the contract. Check if Direct Repairs Ltd participates and start earning back on your subscription.

Check PropTech That Pays Back → Register your agency →

The estate agents growing fastest are the ones who choose their partners deliberately. Direct Repairs Ltd is ready when you are.

Book a call with the Kerfuffle team and we will walk you through the member offer for Direct Repairs Ltd.

Want to talk through how this would work for your team?

Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your agency.

Book a quick Zoom to discuss options →