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Slow conveyancing and uncommunicative solicitors cost you instructions -- and damage the client relationships you built. Dutton Gregory has been getting conveyancing right for estate agents since 1947.

Dutton Gregory is a full-service law firm with CQS-accredited residential conveyancing, a nationally recognised Property Lettings and Revenue department, and offices across Hampshire, Dorset, Surrey and Merseyside. An estate agent's recommended solicitor reflects directly on the agent -- Dutton Gregory understands that.

1947
Founded in 1947
Over 75 years in UK property law
CQS
CQS Accredited
Conveyancing Quality Scheme certified
5
5+ office locations
Hampshire, Dorset, Surrey, Merseyside, London
Full
Full-service firm
Property, family and business law

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The conveyancing referral problem

When the solicitor you referred delivers a poor experience, the relationship damage comes back to your agency -- not to them.

Estate agents live and die by their ability to see transactions through to completion. Slow conveyancers, poor communication and missed deadlines are not just the client's problem -- they are yours. Your referral choices define your professional reputation.

"Our clients come back unhappy about the conveyancing experience, even though we did the referral in good faith."

When you refer a client to a solicitor who delivers a poor experience, the relationship damage comes back to your agency. Dutton Gregory's approach combines legal expertise with client communication standards that protect your reputation as the referring agent.

"Sales are falling through because the conveyancing is taking too long."

Conveyancing delays are a leading cause of sales collapsing after offer acceptance. Dutton Gregory's team sets targets for communication and turnaround times, and the CQS accreditation ensures standardised processes that reduce unnecessary delays.

"Our landlord clients need legal support on possession and tenancy documentation but we do not have a trusted referral."

The private rented sector is increasingly complex. Section notices, possession claims, tenancy documentation and rent recovery all require specialist knowledge. Dutton Gregory has a nationally recognised Property Lettings and Revenue department that handles exactly this.

"We have vendors who also need estate planning or wills but we have no one to refer them to."

Conveyancing is often the moment clients realise they need to sort a will or deal with a trust. Dutton Gregory's full-service structure means the conveyancing team works alongside private client and family law under one firm.

How Dutton Gregory works for your agency

Six service areas that make Dutton Gregory a comprehensive legal partner for estate agent clients.

Dutton Gregory operates across property, family and business law -- giving estate agents a single trusted firm to refer clients to across a wide range of legal needs.

1

Residential conveyancing

CQS-accredited residential conveyancing across all property types -- freehold, leasehold, shared ownership, buy-to-let, re-mortgage and equity release. Strong reputation for communication and client clarity throughout the process. Operating from offices across Hampshire, Dorset, Surrey and Merseyside.

2

Property Lettings and Revenue department

A nationally recognised specialist team handling tenancy documentation, possession claims, defended proceedings, revenue recovery and training for agents and landlords operating in the private rented sector. One of the most experienced PRS legal teams in the South of England.

3

Commercial property

Full commercial property support: acquisitions, disposals, development and asset management. Relevant for agent clients building investment portfolios or working on residential development projects.

4

Wills, trusts and estate planning

Private client team handling wills, trusts, estate administration and later-life planning. Often relevant to vendor clients navigating a property sale alongside broader financial planning needs.

5

Family law

Full family law covering divorce, financial remedies, child arrangements and nuptial agreements. Relevant where agents are dealing with properties involved in separation, divorce proceedings or probate.

6

Dispute resolution

High-value dispute resolution and clinical negligence. Available for agent clients and landlords dealing with complex property disputes that go beyond standard possession proceedings.

Getting started with Dutton Gregory

Referring a client to Dutton Gregory -- how it works.

A straightforward referral process designed to protect your client relationship and reflect well on your recommendation.

1

Make the referral

You introduce your buyer, seller or landlord client to Dutton Gregory. The firm handles the initial contact and confirms the scope of work directly with your client.

2

CQS-accredited onboarding

The client is onboarded into the CQS-accredited conveyancing process. ID checks, contract drafting and property searches begin promptly.

3

Regular client communication

Dutton Gregory's team provides regular, plain-English updates to your client throughout the process. Solicitor response time targets keep the transaction on track.

4

Exchange and completion

The firm manages exchange preparation, completion arrangements and funds transfer. Your client is guided at each stage without needing to chase for information.

5

Post-completion support

If questions arise after completion -- on title, tenancy documentation or any related legal matter -- Dutton Gregory's broader teams are available to the client.

The Kerfuffle member offer

Kerfuffle members can access an introduction to Dutton Gregory with their account manager in the loop.

Dutton Gregory is featured on Kerfuffle as part of the proptech partner programme. Members can explore the referral relationship with Kerfuffle AM support from the start.

What Kerfuffle members get

  • Kerfuffle AM available to make and support the introduction
  • CQS-accredited residential conveyancing team
  • Nationally recognised Property Lettings and Revenue department
  • Full-service firm across conveyancing, PRS law, family and private client
  • Offices covering Hampshire, Dorset, Surrey, Merseyside and London
Kerfuffle member route

Full-service conveyancing and legal partner

CQS-accredited
Conveyancing Quality Scheme certified residential team

Conveyancing fees are quoted per transaction based on property price and complexity. Contact Dutton Gregory directly for a quotation, or discuss the referral relationship via the Kerfuffle route.

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Talk to the Kerfuffle team about setting up a referral relationship with Dutton Gregory.

A conversation about how the referral relationship works, what the client experience looks like and how the Property Lettings and Revenue department supports your landlord clients.

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Introduction to Dutton Gregory via the Kerfuffle member route

A 15-minute conversation with the Kerfuffle team to understand the referral model, client communication standards and the PRS legal services available for your landlord client base.

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We have referred clients to many solicitors over the years and the experience has been inconsistent. Since we started working with Dutton Gregory, the feedback from our clients has been consistently positive -- particularly about the communication and the speed of their conveyancing team. Our fall-through rate on referred transactions has dropped noticeably.
Partner, independent sales agency -- Hampshire
Frequently asked questions

What agents ask about Dutton Gregory.

What areas does Dutton Gregory cover?
Dutton Gregory has offices in Bournemouth, Chandler's Ford, Woking, Liverpool and London, providing UK-wide coverage. The firm is strongest across Hampshire, Dorset, Surrey and Merseyside -- with national reach for residential and commercial matters.
What is CQS accreditation?
The Conveyancing Quality Scheme is the Law Society's standard for residential conveyancing. CQS accreditation means the firm has been assessed against specific competency and process standards. It is recognised by major lenders and provides assurance to buyers, sellers and the estate agents who recommend them.
Is Dutton Gregory relevant for my landlord clients?
Yes. The Property Lettings and Revenue department is one of Dutton Gregory's core specialisms. The team handles section notices, possession claims, defended proceedings, tenancy documentation and rent recovery -- and also delivers training sessions for agents and landlords navigating PRS legislation.
How long does conveyancing typically take with Dutton Gregory?
A simple residential transaction typically completes in 8 to 10 weeks. The UK average is 12 to 16 weeks. Leasehold, shared ownership and chain-dependent transactions extend the timeline. Dutton Gregory's team is explicit about timelines at the outset of each matter.
Can Dutton Gregory act on both sale and purchase in a chain?
Dutton Gregory can act for your client on both their sale and purchase in most cases, which simplifies coordination. The firm will always confirm whether conflict of interest considerations apply before agreeing to act on both sides.
How do I refer a client?
Contact Dutton Gregory directly or use the Kerfuffle route to establish the referral relationship. Your Kerfuffle account manager can facilitate the introduction and help you understand the referral arrangements available.
About Dutton Gregory

A full-service law firm that has supported estate agents and their clients since 1947.

Dutton Gregory is a full-service law firm built around three core areas -- property, family and business. Since 1947, the firm has been supporting clients with the full range of residential and commercial property matters, with a particular specialism in the private rented sector through its nationally recognised Property Lettings and Revenue department. Dutton Gregory has received recognition including Team of the Year at the Modern Law Conveyancing Awards 2023 and Large Business of the Year at the Winchester Business Excellence Awards 2023.

Since 1947
Decades of UK property law experience
CQS accredited
Conveyancing Quality Scheme certified
5 offices
Hampshire, Dorset, Surrey, Merseyside, London
Full-service
Property, family and business law under one roof
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Your client's legal experience reflects on your referral. Dutton Gregory has been getting it right for estate agents since 1947.

Book a Zoom with the Kerfuffle team to discuss setting up a referral relationship with Dutton Gregory.

Want to talk through how this would work for your agency?

Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your branch.

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