Face For Business is a Liverpool-based professional telephone answering service, specifically experienced with estate agents. With 22 Kerfuffle reviews at 5.0 stars and 102 Google reviews at 5.0 stars, they bring trained virtual PAs to every call your team cannot take -- from out-of-hours enquiries to peak volume overflow. Plans start from £49/month with no setup fee and second-by-second billing.
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Estate agents generate leads through multiple channels -- but the telephone remains one of the highest-intent channels available. A vendor who calls your office has already decided to make contact. If that call goes to voicemail, the vendor redials the next agent on their list. A telephone answering service that answers every call with a trained, professional PA means no missed call becomes a lost instruction.
A vendor calling for the first time and reaching a voicemail greeting has an immediate question about the professionalism of your agency. Every agent claims to be responsive. A voicemail proves otherwise. Face For Business answers the call with a real person who knows your agency's name and can take a detailed message or qualify the enquiry immediately.
Peak call volume in an estate agency often coincides with peak viewing activity -- afternoons and early evenings when negotiators are out of the office. A telephone answering service covers these periods so your office lines are always answered even when your team is in the field.
An estate agent whose office closes at 5.30pm loses every call that comes in from 5.31pm onwards. Buyers and vendors do not stop their property research when your office closes. Face For Business can cover out-of-hours calls so your agency captures enquiries that most competitors are losing to voicemail.
When your receptionist is on holiday or sick, covering their calls typically means a colleague takes on extra work or calls are handled poorly. Temporary reception staff require briefing and do not know your agency. Face For Business provides seamless cover because your virtual PA team knows your agency before the first call.
Face For Business operates as a virtual PA service for estate agents -- answering calls in your agency's name, taking detailed messages, qualifying enquiries, and escalating urgent calls to your team. Their 13-week training programme means every PA who answers a call for your agency is trained to the standard you would expect from an in-house receptionist.
Face For Business answers your calls as '[Your Agency] -- how can I help?' -- not as a call centre. Callers experience the interaction as a call to your agency, handled by a professional who knows your office, your team members by name, and your standard call-handling protocols.
Every Face For Business virtual PA completes a 13-week training programme before taking live calls. The training covers professional call handling, message taking, caller qualification, and the specific vocabulary and protocols relevant to estate agents. You are not getting an untrained call centre operative -- you are getting a PA.
Face For Business bills by the second, not by the minute. If a call lasts 47 seconds, you are billed for 47 seconds. This contrasts with the per-minute billing used by most telephone answering services, which rounds every call up to the next full minute. For agencies with high call volumes and many short calls, second-by-second billing makes a material difference to cost.
Face For Business can be set up as overflow cover -- only taking calls when your in-house team are busy -- or as full out-of-hours cover for evenings and weekends. Most estate agents start with overflow and add out-of-hours once they see the volume of calls being captured.
Messages are delivered to your team immediately via email, SMS, or both -- with the caller's name, number, the reason for their call, and any qualifying information the PA has gathered. Your negotiator knows what a caller needs before they call back.
Face For Business builds a bespoke call handling script for your agency before the service goes live. The script covers how to handle each type of enquiry -- valuation requests, property availability questions, tenancy maintenance calls, applicant registration -- so the PA handles each call the way your agency would.
Face For Business can have a new estate agency account live within 24 hours of the setup call. The onboarding process is designed for busy agencies who need the service operational quickly.
The Face For Business team takes a brief on your agency's name, team structure, the types of call you most commonly receive, and how you want each type handled. This informs the bespoke call script.
Face For Business develops a bespoke call handling script for your agency covering valuation requests, property availability, viewing bookings, maintenance reports, and any other regular call types your agency receives.
The Face For Business virtual PA team is briefed on your agency -- your name, your team members, your key properties, your office hours, and how urgent calls should be escalated. This happens before the service goes live.
Your office phone system is set up to divert to Face For Business -- either as overflow when lines are busy, or as full cover for out-of-hours periods. The divert setup takes minutes and is tested before the service goes live.
The service goes live. Face For Business provides regular reporting on call volumes, call types, and message outcomes so your team can see what is being captured. The call script is refined over the first few weeks based on real call experience.
Face For Business is featured on Kerfuffle and Compare The PropTech as a telephone answering specialist for estate agents. The Kerfuffle route connects you with the team for a conversation scoped to your agency's call volumes and handling requirements.
Face For Business plans start from £49 per month with no setup fee. The second-by-second billing model means you pay only for call time actually used. The Kerfuffle introduction ensures the right plan is recommended for your agency's call volumes -- not the most expensive option available.
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A 30-minute conversation with the Kerfuffle team covers the product in the context of your specific agency setup -- followed by live Q&A and a clear picture of what the commercial relationship would look like.
Whether you are a single-office agent or a multi-branch group, the conversation is tailored to your current setup and where the biggest gains are available for your team.
Book a Zoom with KerfuffleFace For Business is a Liverpool-based professional telephone answering service with extensive experience working with estate agents across the UK. Their 13-week PA training programme, second-by-second billing, and bespoke call script model make them a specialist partner rather than a generic call answering service. With 22 Kerfuffle reviews at 5.0 stars and 102 Google reviews at 5.0 stars, their perfect double-five-star rating tells you everything you need to know about the quality of their service.
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Face For Business gives estate agents a professional telephone answering service that answers every call in your agency's name, captures every enquiry, and delivers detailed messages to your team -- from £49/month with no setup fee.
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