The best operations layer is the one your team forgets is there because it just works.
Finch is a smart forms and contracts platform built specifically for UK property professionals. Digital ID collection, e-signing, Open Banking payments, and AML checks all happen inside one seamless workflow - from landlord onboarding to tenant offer acceptance to contract exchange.
UK property businesses still rely heavily on paper forms, PDF attachments, and email chains to collect IDs, get signatures, and process payments. Each step is a friction point where clients drop out, fraudsters can intervene, and compliance gaps open up.
Chasing a signature by email is time-consuming and unprofessional. Every day the instruction is unsigned is a day your property is not on the market and your competitor can still win the business.
Changing bank details by email is one of the highest-risk points in any property transaction. Without a verified, digital process that confirms the account holder and collects a live ID, you are exposed.
Manual ID checks are slow, the documentation is inconsistent, and the audit trail is impossible to defend. Finch automates ID collection with AI-verified selfie matching and stores everything securely.
Landlords and tenants who receive a PDF to print, sign, and scan back in 2025 form an immediate impression of your agency. A clunky onboarding experience costs you the instruction before it has started.
Finch is not a single tool. It is a no-code engine for building digital property workflows that combine signing, ID, payments, and data collection in a single customer journey.
Invite landlords to a mobile-ready onboarding experience at the point of instruction. Capture essential information, IDs, certificates, property details, and bank accounts in one seamless flow - and automatically generate compliant terms of business for e-signing.
Communicate prospective tenant offers to landlords digitally, with a structured decision workflow. Collect essential tenant information and guide all parties through a fast, clear process to secure the deal.
Digitise the process of agreeing particulars with vendors and landlords. Let them approve floor plans, video tours, brochures, and listings through Finch and get the marketing pack confirmed before listing.
Request proof of ID from customers remotely using a mobile-ready process. Collect a selfie recording and use AI to verify the person matches the ID document - all stored securely for your compliance audit trail.
Protect against fraud with a verified digital process for changing bank details. Collect a live ID, obtain account information directly from the customer's bank via Open Banking, and get the instruction e-signed for additional security.
Collect bank transfer payments approved by customers via fingerprint or Face ID - powered by Open Banking. This payment method is up to 80% cheaper than conventional card processing and eliminates manual reconciliation.
Finch is designed to layer onto your existing process and technology stack - not replace it. Most agencies go live within days.
Work with the Finch team to map the specific forms and contracts your agency needs to digitalise - landlord onboarding, tenant applications, marketing sign-off, or all of the above.
Finch's professional services team or your own team builds the digital forms using the no-code platform. Existing documents can be uploaded and transformed into smart digital workflows.
Connect Finch to your existing property technology stack via the API or Outlook integration. Data flows into your CRM and existing systems without re-entry.
Send the first digital onboarding invitations to landlords or tenants. The client experience is mobile-first and designed to delight rather than frustrate.
Monitor completion rates, identify drop-off points, and use the insights to continuously improve your digital workflows and client experience.
Finch has been serving the UK property industry since 2008 through Blacksmiths Technology. Kerfuffle members get direct access to the team that understands agency workflow transformation.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Finch is priced based on the workflows you build and the volume of transactions you process. Kerfuffle members get commercial terms reviewed by their account manager before committing.
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A practical walkthrough showing how Finch transforms landlord onboarding, ID verification, and e-signing into a single seamless client experience.
The way Finch can be tailored to meet the specific needs of a business is impressive, and it dovetails into existing processes to create efficiency and improve the customer journey. Finch is now a key part of our customer data collection processes, and immediately began to prove its value as both a time and cost-saving tool.Operations team, UK estate agency Acorn Group partnership
Finch is the flagship product of Blacksmiths Technology, a UK property technology company with over fifteen years of experience serving lettings agencies, sales agencies, and property developers. The founding team has supported property businesses through GDPR, Covid-19, and successive waves of digital transformation - and built Finch specifically to replace the paper forms and email attachments that the industry has relied on for too long.
Finch from the forge of Blacksmiths Technology is featured on Compare The PropTech alongside hundreds of other UK proptech suppliers. Kerfuffle members can view verified reviews, compare suppliers, and see which tools qualify for PropTech That Pays Back - the initiative that rewards estate agents with kredits for the tools they actually use.
Finch replaces every paper form with a verified, auditable, client-friendly digital workflow. One platform. One conversation with the Kerfuffle team to get started.
Want to talk through how Finch from the forge of Blacksmiths Technology would work for your team?
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