Fixflo -- Slash Repairs Admin and Keep Every Landlord in the Loop

Identity and presence supplier

Where this supplier sharpens how your agency shows up — what to look for.

Portfolio relevance to estate agency specifically
Turnaround time on standard deliverables
Stock library vs original creative work
Print and digital coverage, or single-channel only
Account team continuity — fixed or rotating

A branded agency wins the instruction before the valuation. An unbranded one wins it on the sixth call back.

The repairs problem

Every maintenance call your property managers take is time they cannot spend growing your lettings book.

Repairs and maintenance is the single biggest drain on lettings department time. Tenants call out of hours, landlords chase for updates, contractors miss deadlines, and your team ends up in the middle of every conversation. That is before you account for compliance risk -- Gas Safety certificates, EICRs, contractor insurance. One missed renewal and you are facing a tribunal.

"My property managers spend all day fielding maintenance calls"

Lettings staff can spend up to 90% of their day on repairs alone. That is time not spent winning instructions, renewing tenancies, or building landlord relationships that stick.

"Tenants report issues on WhatsApp, phone, email -- all at once"

Without a structured reporting portal, contractors show up with half the information they need. Jobs take twice as long. Tenants blame the agent. Landlords hear about it last.

"My landlords ring constantly asking what is happening"

Landlords expect real-time visibility on their asset. When they cannot see repair progress, confidence in your service erodes -- and they start looking at agents who can show them the data.

"We are scaling but compliance is slipping through the gaps"

Growing a portfolio without growing headcount means Gas Safety renewals, EICR schedules, and contractor certificate expiry start getting missed. One gap and you carry the liability personally.

How Fixflo works for your lettings department

Six modules. One platform. Every repair from first report to closed invoice.

Fixflo sits between your tenants, contractors, landlords and your property management system, automating the handoffs that currently eat your team's day. It connects directly to Reapit, Alto, Acquaint, Vebra, Jupix, SME Professional and 40+ other systems, so every update flows back to where it already lives.

1

Multilingual tenant reporting portal

Tenants report repairs online via your white-labelled portal in 40+ languages, at any hour. Structured image-based workflows mean contractors arrive with accurate diagnoses -- and tenants stop calling the office.

2

Automated triage and contractor assignment

Co-Pilot rules assign the right contractor based on repair type, time of day, or portfolio. Out-of-hours emergencies route to your contractor network without anyone picking up the phone.

3

Real-time visibility for landlords and tenants

Every party sees exactly where the job stands. Landlords approve quotes and receive updates in the portal. Tenants get notifications. Your property managers stop being the messenger on every job.

4

Planned maintenance and compliance tracking

Schedule Gas Safety, EICR, legionella and any asset-linked compliance check. Fixflo alerts your team before deadlines and stores certificates in an auditable record you can pull up instantly.

5

Contractor Marketplace

Access thousands of vetted, insured tradespeople for out-of-hours emergencies or gaps in your existing contractor network. Fixed rates, no negotiation overhead for your property managers.

6

PMS integration and invoice reconciliation

Works orders and invoices sync back to your property management system automatically. No duplicate entry. No chasing accounts. Maintenance costs land on the correct ledger without anyone touching them.

Integrates with the platforms you already run

Reapit Alto Acquaint Vebra Jupix SME Professional 40+ more

The agent journey with Fixflo

Five steps from chaotic inbox to a repairs department that practically runs itself.

No new headcount. No ripping out existing systems. Just structured workflows where there were none before.

1

Connect your property management system

Fixflo integrates with your existing PMS in a matter of days. Properties, tenants and contractor records pull across automatically. The Fixflo onboarding team handles the technical setup.

2

Launch your white-labelled tenant portal

Your branded repair reporting portal goes live. Tenants report issues online, upload photos, and get structured guidance -- all without calling the office. 40% of Fixflo repairs are reported out of hours.

3

Co-Pilot auto-routes each job

Co-Pilot rules assign the right contractor instantly. Emergencies go to on-call tradespeople. Routine works go to your preferred network. Landlord approval requests are triggered automatically.

4

Works are managed end to end in the platform

Contractors upload certificates, photos and completion notes. All parties see status in real time. Your property managers check the dashboard -- they stop being the communications hub for every job.

5

Invoices reconcile; compliance renews on schedule

Completed job invoices push to the correct ledger in your PMS automatically. Compliance renewals are tracked and scheduled. Your portfolio grows -- your admin burden does not.

The Kerfuffle & CTP member offer

Kerfuffle members get prioritised onboarding and a named account manager from day one.

Fixflo onboards new agency partners on a managed basis. Kerfuffle and Compare The PropTech members skip the standard queue, get dedicated support and commercial terms reviewed directly by your Kerfuffle AM -- so you go live faster and on better terms than going direct.

What you get as a Kerfuffle member

Prioritised onboarding for Kerfuffle members
Named Kerfuffle account manager for your office
First refusal on K Con 2026 supplier slots
Member-only commercial terms reviewed by your Kerfuffle AM

Member route

Standard onboarding queue

Weeks out

Kerfuffle & CTP member route

Prioritised

Onboarding + named AM + K Con 2026 first refusal

Commercial terms, integration scope and onboarding timeline are agreed directly with your Kerfuffle account manager. Book a demo and your AM will scope the offer for your portfolio size and PMS.

Book a Fixflo demo ->

Live demo -- open to all Kerfuffle & CTP members

See Fixflo in action: a 30-minute walkthrough scoped to your agency.

Repairs workflow, landlord portal, compliance module and PMS integration -- followed by live Q&A tailored to your portfolio size and your existing systems.

From first repair report to closed invoice -- a letting agent walkthrough

See how letting agencies using Reapit, Alto, Acquaint, Vebra, Jupix and SME Professional connect Fixflo in days and immediately cut property manager workload. Your demo is scoped to the integrations and workflows most relevant to your department.

FF

Fixflo Lettings Solutions Team

Demo scoped to your PMS, portfolio size and compliance requirements

Reserve your demo spot ->

Having used Fixflo for over six years now, it is indispensable. I could not think of my business running without it. It is as essential to my business as being on Rightmove.

Almond Property UK letting agency -- Fixflo customer

Frequently asked questions

What letting principals ask before they get started.

Will Fixflo work with our existing property management software?

Fixflo integrates with 40+ property management systems including Reapit, Alto, Acquaint, Vebra, Jupix and SME Professional. Once connected, properties, tenants and contractor records sync automatically. Invoices reconcile back to the correct ledger without any manual input. If your PMS is not on that list, ask the Fixflo team -- they are actively adding integrations and may already have yours in scope.

How quickly can we go live?

For most letting agencies, Fixflo can be live within a few days of the integration being authorised. Kerfuffle members get prioritised onboarding with a named account manager, and a setup process refined across 2,000+ agency implementations. You do not start from scratch -- the Fixflo team configures the integration and portal for you.

Do tenants need to download an app?

No. The tenant-facing reporting portal is fully web-based, accessible from any device via a link from your website or a text message. No account creation is required for a basic repair report. The portal supports 40+ languages and guides tenants through structured, image-based reporting -- so contractors arrive with accurate information and wasted callouts drop immediately.

Can we use our own contractor network?

Yes -- Fixflo is built around your existing contractor relationships. You configure your own contractor panel and assign specific contractors to portfolios or repair types. The Fixflo Contractor Marketplace is an additional resource for out-of-hours emergencies or coverage gaps, not a replacement for the network you have already built.

How does Fixflo help with compliance?

Fixflo tracks planned maintenance schedules -- Gas Safety, EICR, legionella, PAT testing and any custom asset you define. The system alerts your team ahead of renewal deadlines and stores contractor certificates in an auditable, searchable record. If you are ever challenged at tribunal, every communication, approval and certificate is timestamped and retrievable in seconds.

We already have a maintenance workflow. Is it worth switching?

The average agency that moves to Fixflo reduces repair-related admin by 60% or more. Lomond Investment Management cut average resolution time from 37 days to 13 and freed 850 hours of property manager time in a single year. If your current workflow involves staff relaying messages between tenants and contractors, the time saving typically pays for the platform within weeks of going live.

What do Kerfuffle members get that other agencies do not?

Kerfuffle and Compare The PropTech members get prioritised onboarding ahead of the standard queue, a named account manager from day one, first refusal on K Con 2026 supplier slots, and member-only commercial terms reviewed personally by your Kerfuffle AM. Book a demo through this page and tell the Fixflo team you came via Kerfuffle to make sure the member route is activated.

Why letting principals are paying attention

The agencies that automate repairs first are the ones that scale without hiring.

Fixflo is not a new startup. It has been the market-standard repairs platform for UK letting agents since 2016, backed by Aareon -- one of Europe's largest property technology groups. You are plugging into infrastructure already trusted at scale.

1.6m+

UK properties managed through Fixflo

150,000+

Maintenance tasks processed every month

60%+

Reduction in repairs administration time reported by agencies

2013

Founded by Rajeev Nayyar -- 2016 Sunday Times Gold Award winner

Pays You Back — Not Yet On Platform

Fixflo isn't on PropTech That Pays Back yet.

PropTech That Pays Back is the Kerfuffle initiative that rewards estate agents with kredits when they actually use what they've bought — not just when they sign the contract. Fixflo isn't on the platform presently. If you'd like to see Fixflo added and arrange a demo as part of the rollout, register your interest below and we'll get back to you.

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