Done well, cross sales pay for the marketing budget. Done badly, they cost you the customer.
Over half of tenants choose a deposit alternative when given the option. Yet most letting agents still default to a five-week cash deposit - losing applicants to competitors who offer a choice. flatfair gives your tenants a no-deposit route, earns your branch real revenue, and removes the end-of-tenancy dispute headache. All at no cost to your landlords.
The average tenant faces £3,350 in upfront moving costs. Five weeks' deposit on top of first month's rent and fees is the number one reason good tenants walk away or delay their move. Meanwhile your void periods lengthen, your landlord gets impatient, and your team spends hours chasing deposit scheme paperwork that generates nothing for your office.
The tenant who passes referencing with flying colours cannot bridge the gap between getting their old deposit back and paying the new one. They go to the competitor who offers a deposit alternative. Your landlord waits another fortnight.
The three-way argument between your team, the tenant and the landlord over checkout charges burns hours and goodwill. Tenants dispute, landlords blame you, and the deposit scheme adjudication process drags on for weeks - for a payout that rarely covers the full cost anyway.
Registering deposits, chasing compliance paperwork, and managing scheme accounts eats your property managers' time. You do all the work and generate zero income from it. Every hour spent on deposit admin is an hour not spent growing your portfolio.
Five weeks is rarely enough. When a tenant leaves rent arrears or significant damage behind, your landlord discovers their deposit falls short - and they wonder what exactly they are paying your management fee for. flatfair covers up to ten weeks. No landlord has ever complained about more protection.
flatfair sits alongside your existing deposit process - you do not have to replace anything. Tenants who want the no-deposit route take it. Tenants who prefer a traditional deposit can still have one. flatfair handles both, and earns your branch a fee either way.
Once a tenant passes referencing under your normal criteria, flatfair presents them with a choice: traditional deposit or No Deposit. They pay a one-off check-in fee of 28% of a month's rent instead of five weeks' cash. Move-in can happen the same day.
Landlords receive double the protection of a cash deposit - up to ten weeks' equivalent cover for damages and rent arrears. If charges are agreed at checkout, flatfair pays the landlord within ten working days. No waiting, no adjudication limbo.
flatfair also registers and manages traditional deposits for agents free of charge. Scheme registration, compliance paperwork, prescribed information - all handled. Your property managers get that time back.
When tenancies end, agents upload evidence directly to the flatfair platform and submit charges as an invoice. Independent adjudicators with lettings expertise handle any disputes quickly. No more weeks-long standoffs over a contested cleaning charge.
Your office earns a fee for every flatfair plan activated by your tenants. Across an active lettings portfolio, that compounds to up to £10,000 per branch per year. The platform is built to present the option clearly so uptake is high without any hard sell from your team.
flatfair connects to leading letting agent CRMs including Street.co.uk and iamproperty via GlueDog. Tenancy details pre-populate the flatfair form automatically - no duplicate data entry, no extra step for your team.
Integrates with platforms you already use
No new workflows for your team. No extra training. flatfair works in the background while your agents do what they do best.
Your standard referencing criteria apply in full. flatfair is not for tenants who cannot pass referencing - it is for tenants who can pass but struggle with the upfront cash.
Your tenant receives a clear offer: traditional deposit or No Deposit. The flatfair platform explains both options, including the check-in fee and what it covers. Your team does nothing extra.
If they choose No Deposit, the tenant pays 28% of a month's rent as a one-off fee. Move-in happens the same day. No waiting for a deposit transfer to clear. Your void ends immediately.
The tenancy proceeds exactly as any managed let. flatfair sits in the background. At checkout, you upload evidence to the flatfair platform and submit any charges as an invoice - no chasing the tenant directly.
Your office receives a fee for the plan. Your landlord gets paid any charges within ten working days of agreement. Everybody gets a cleaner ending - and you bank a new income stream in the process.
flatfair onboards agencies in waves. Kerfuffle and Compare The PropTech members get prioritised access, a named point of contact, and commercial terms reviewed with your Kerfuffle AM before you sign anything. No generic sales process.
Standard onboarding queue
Weeks out
Kerfuffle & CTP member route
Revenue share rates, check-in fee structure and onboarding timeline are all agreed per agency. Your Kerfuffle AM reviews the commercial terms with you before you are asked to sign - so you go in clear on exactly what you are getting.
A walkthrough of the full flatfair platform: the tenant choice flow, the landlord protection panel, checkout charge submission and your office revenue dashboard - followed by live Q&A.
See exactly how flatfair integrates with your existing workflow, what the tenant experience looks like, and how your branch earns from every plan activated. Bring your current deposit volume and the team will scope your revenue opportunity live on the call.
Our landlords now say that they strongly recommend flatfair as it offers them the best protection, the properties fill quicker and they have happier tenants.Neal Andrews Spicerhaart
flatfair was founded to fix a broken deposit system. Over 850 UK agencies have already made the switch. The agents who move first attract a wider tenant pool, shorten their void periods, and earn a revenue line that most of their competitors are still leaving on the table.
PropTech That Pays Back is the Kerfuffle initiative that rewards estate agents with kredits when they actually use what they've bought — not just when they sign the contract. flatfair isn't on the platform presently. If you'd like to see flatfair added and arrange a demo as part of the rollout, register your interest below and we'll get back to you.
Kerfuffle members get prioritised onboarding, a named account manager and commercial terms reviewed before you commit. This is the shortest path to having flatfair live in your office.
Want to talk through how this would work for your team?
Grab fifteen minutes with the Kerfuffle team. We'll walk you through the member offer, answer your questions, and figure out the best fit for your branch.
Book a quick Zoom to discuss options →