Focus Micro Systems OFFICE is a module-based property CRM built for UK estate agents and letting agents who want a single system for their whole operation. Sales, lettings, property management, commercial sales and business transfer - combined in one integrated platform, running from offices in Oxford since the 1990s.
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The average independent agency uses three or more disconnected software tools for its core operations. Every handoff between systems is a point where data goes wrong, time is lost, and clients experience friction that damages your reputation.
When a landlord who owns multiple properties also has a sale instruction, your team cannot see the full picture in one place. Opportunities get missed and clients feel like they are dealing with two different agencies.
Every portal upload, every applicant match, every tenancy renewal that has to be manually re-entered into a management system is time your negotiators and property managers could spend with clients. The hidden cost of fragmented software is enormous.
Most estate agency CRMs are built exclusively for residential. Agencies handling commercial sales or business transfer instructions end up working around their software rather than with it - using spreadsheets alongside an expensive CRM.
When your CRM, management system and accounting platform all have different interfaces and logic, every new hire faces a steeper learning curve. A single integrated system with consistent logic cuts onboarding time significantly.
OFFICE is built as a modular CRM - you take the modules relevant to your agency and they share a single database, a single client record and a single interface. No re-keying, no duplication, no version conflicts.
Full lettings CRM covering applicant registration, property matching, viewing management, offer processing, tenancy creation and renewal scheduling. Portal uploads to Rightmove, Zoopla and OnTheMarket are handled automatically from the same record.
Instruction management, vendor reporting, buyer matching, offer progression and chain management - all in the same interface as your lettings operation. A landlord with a sale on the market appears as one client, not two separate records in two systems.
Tenancy management, rent collection, maintenance workflow, landlord statements, safety certificate tracking and inspection scheduling. The management module sits within the same platform as lettings so there is no re-entry when a new tenancy begins.
Purpose-built commercial property module handling commercial sales instructions with the specific fields, terminology and processes that commercial agency requires. No more workarounds in a residential-only CRM.
Business sales handled within the same system as your other instructions - with the financial, confidentiality and valuation requirements that business transfer agency needs built into the module from the start.
Agency-level reporting on instructions, pipeline, income, portal performance and team activity - all drawn from a single live database rather than assembled from multiple exports. Compliance tracking for AML, right to rent and safety certificates built in.
Focus Micro Systems manages the migration from your existing systems and trains your team before go-live. You do not switch over on day one and figure it out alone.
A live walkthrough of the modules relevant to your agency - sales, lettings, management, commercial or any combination. The Focus team builds the demo around your agency's actual operation, not a generic script.
Your existing data - properties, applicants, tenancies, landlords, vendors - is assessed and a migration plan prepared. Focus handles the extraction, cleaning and import so your team starts with a complete database rather than a blank one.
OFFICE is configured to your agency - your portal credentials, your fee structures, your document templates and your workflow preferences are set up before your team ever logs in.
Role-specific training for negotiators, property managers, branch managers and accounts staff. Because all modules share the same interface logic, training is faster than multi-system transitions - your team only has to learn one environment.
UK-based support from the Focus team post-launch. Software updates, new portal integrations and compliance changes are rolled out to all users - no manual updating, no additional licence cost for new features.
Focus Micro Systems is a long-standing presence in UK agency software. Kerfuffle members can access a dedicated introduction route with your account manager involved from the first conversation.
Standard enquiry route
Direct website contact
Your AM in the room from day one
Pricing is based on which modules you need and your agency's size. Book a conversation with Kerfuffle and we will arrange the right introduction.
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A 30-minute walkthrough of the modules relevant to your agency - sales, lettings, management, commercial - followed by Q&A and a data migration conversation.
Book a Zoom with Kerfuffle to arrange a demoFocus Micro Systems is an Oxford-based property software company that has built its reputation on a single integrated platform for UK estate agents. While many CRM providers have expanded into adjacent markets, Focus has stayed focused on one thing: giving UK agency businesses a complete, connected operational platform that covers every service line they run.
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153 Google reviews at 4.8 stars. One integrated CRM. Book a conversation with Kerfuffle to get the right introduction.