The best operations layer is the one your team forgets is there because it just works.
Genmar IT provides fully managed IT support exclusively for estate and lettings agents. Their engineers are trained on the CRM systems, portal feeds and compliance tools your agency runs - so when something breaks, they fix it without you having to explain what it is. Seven-second answer time. 85% first-call fix rate. 25 years doing this.
Estate agencies running generic IT support services spend too much time explaining their software to engineers who have never heard of it. Genmar IT's engineers are trained specifically on estate agency technology - which means faster fixes, fewer escalations and no lost time translating your workflow to a generalist helpdesk.
A generic IT company that does not know Reapit, Alto, Dezrez or any other estate agency CRM cannot fix issues quickly. Genmar IT engineers are trained on estate agency software and can often diagnose issues before the call ends.
Estate agencies hold significant volumes of client personal data and financial information. Genmar IT's proactive monitoring and cybersecurity service identifies vulnerabilities before they are exploited.
Genmar IT offers fixed monthly pricing with clearly defined scope. No surprise invoices, no per-incident charges for issues that fall within the managed service.
As you add branches, negotiators and cloud tools, your IT infrastructure complexity grows. Genmar IT's managed service scales with your agency and their virtual CIO service plans the technology roadmap as you grow.
Genmar IT takes ownership of the entire IT environment - not just break-fix support. Their proactive approach means most issues are identified and resolved before your team notices them.
End-to-end management of your entire IT environment - hardware, software, network, cloud services and estate agency-specific applications. One company, one contract, one point of contact.
Continuous monitoring of your IT infrastructure identifies performance degradation, security threats and system failures before they cause downtime. Genmar IT responds to alerts without you needing to raise a ticket.
Engineers trained on the CRM systems, portal feeds and compliance tools that estate agencies run. When your CRM has an issue, Genmar IT engages with the software provider directly on your behalf.
Cyber Essentials readiness support, GDPR data protection advisory, multi-factor authentication implementation, email security and endpoint protection managed as part of the service.
Cloud infrastructure design and management for agencies with remote and hybrid working requirements. Secure access from any device, any location, without compromising on data protection.
Quarterly strategic IT reviews with your Genmar account manager covering performance data, technology roadmap, security posture and process automation opportunities. IT strategy, not just IT support.
Most agencies are up and running quickly. Here is how it typically goes.
A conversation about your current IT setup, the pain points your team experiences and where the most urgent risks and inefficiencies are.
Genmar IT conducts a full audit of your IT environment - hardware, software, security posture and network infrastructure.
Your IT environment is transitioned to Genmar's managed service in two weeks with zero downtime. All systems are documented and monitoring is configured.
Your team calls the Genmar helpdesk directly for any IT issue. Engineers resolve most issues on the first call.
Your account manager meets with you quarterly for a strategic IT review - performance data, upcoming needs, security posture and any process automation opportunities.
As a supplier on Kerfuffle and Compare The PropTech, Genmar IT works with your Kerfuffle account manager to ensure members get the best possible commercial terms before anything is signed.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Commercial terms, scope and onboarding timeline are agreed per agency. Book a call and the team will scope it live - with your Kerfuffle AM in the room.
Genmar IT has 63 verified agent reviews at a perfect 5.0 on Kerfuffle. Read what estate agency directors say about the response times, the CRM expertise and the proactive approach before you switch providers.
Already a Kerfuffle member? Write a review of Genmar IT →
A conversation about your current IT setup, the risks in your estate agency technology stack and how Genmar's proactive approach compares to what you are getting today.
A conversation about your current IT setup, the risks in your estate agency technology stack and how Genmar's proactive approach compares to what you are getting today.
Genmar IT has been providing IT support exclusively to estate and lettings agents for over 25 years, from their base in Bishops Stortford, Hertfordshire. Their focus on a single sector means engineers develop deep expertise in the specific technology stack estate agencies run - CRM, portals, compliance, accounting - and their clients get IT support that understands the operational context of property agency, not just the technology itself.
A small group of suppliers on Compare The PropTech participate in PropTech That Pays Back - a Kerfuffle programme that rewards estate agents with kredits when they actively use the tools they invest in. See which suppliers are participating, what agents are saying, and how to start earning back on your subscriptions.
Kerfuffle members get member-only commercial terms, prioritised onboarding and a named account manager throughout. Book a Zoom with the Kerfuffle team to talk through the options.
Want to talk through how this would work for your team?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your agency.
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