Global 4 Communications is a UK Managed Service Provider that handles your estate agency's entire technology stack - hosted telephony, IT support, Microsoft 365, broadband connectivity and mobile - as a single managed service. One supplier, one invoice, one point of contact when something goes wrong. Based in Horsham, serving businesses across the UK since 1998.
When your phone system goes down, your IT support company says it is not their problem. When Microsoft 365 has an issue, your phone provider is not interested. Global 4 owns the whole stack - so there is always someone accountable.
With separate suppliers for telephony, IT and connectivity, an outage that affects all three becomes a blame-passing exercise. A single managed service provider takes ownership of the whole stack.
Generic business phone systems do not handle the specific requirements of a busy estate agency - multiple lines, branch management, call recording for compliance and integration with estate agency CRM. Specialist telephony does.
Break-fix IT support costs more over time than a managed service that monitors and prevents issues before they cause downtime. For an agency where the phone and the CRM are revenue-generating tools, downtime is directly measurable in lost business.
Most businesses have Microsoft 365 licences but are using a fraction of what they have paid for. Proper configuration, security hardening and staff training unlock the value in subscriptions that are already running.
Global 4 provides a fully managed technology environment for estate agencies - from the phone on the desk to the cloud infrastructure behind the CRM - as a single managed service with a single point of accountability.
Cloud-based phone systems for estate agencies - multi-branch capable, with call recording, call routing, voicemail-to-email and CRM integration. Resilient, professional and managed by Global 4.
Proactive IT monitoring, helpdesk support and on-site response for estate agency teams. Managed maintenance rather than reactive break-fix - with SLA-backed response times for business-critical issues.
Full Microsoft 365 deployment, configuration, security hardening and ongoing management. Email, Teams, SharePoint and the full suite properly configured for estate agency use, with staff support included.
Managed broadband and dedicated leased line connectivity for estate agency offices - with failover options that keep your team connected when primary connectivity has an issue.
Endpoint security, email filtering, staff security awareness training and cyber security monitoring for estate agency businesses. Protecting the client data and CRM that are the core of your business.
Business mobile management for estate agency teams - device procurement, MDM configuration and mobile plan management included in the single-supplier relationship.
Global 4 starts with a review of your current technology setup and supplier contracts before designing a transition plan. Most agencies complete the transition without service disruption.
Global 4 reviews your current phone system, IT setup, Microsoft 365 configuration and supplier contract terms. This identifies the transition timeline and the best point to switch.
A managed service design is built around your agency's specific requirements - branch count, user numbers, CRM integration needs and the service level targets that matter most to your business.
The transition from existing suppliers is planned to minimise disruption. Number porting, data migration and IT configuration are all managed by the Global 4 team.
Your new managed technology environment goes live. Global 4 manages the cutover and is on hand throughout the transition to resolve any issues immediately.
Monthly managed service delivery with regular account reviews. Your technology stack is monitored, maintained and updated by Global 4 - you manage your agency, they manage the technology.
Global 4 Communications Ltd is a Kerfuffle-rated supplier. Members get more than a standard trial - you get a commercial conversation with your Kerfuffle account manager in the loop before you commit to anything.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Pricing and onboarding scope are agreed per agency. Book a demo and the team will scope it live - with your Kerfuffle AM in the room.
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A walkthrough of Global 4 Communications Ltd's platform followed by live Q&A for estate and lettings professionals.
A practical walkthrough of Global 4 Communications Ltd's platform, covering the features your estate and lettings team will use every day. Followed by live Q&A.
Global 4 Communications Ltd was incorporated in 1998 and is based in Horsham, West Sussex. The company has built its reputation as a Managed Service Provider by taking ownership of the complete technology stack - telephony, IT, Microsoft 365, connectivity, mobile and security - as a single managed service rather than competing for individual service line contracts. For estate agencies where phone downtime and CRM access directly affect revenue, the single-supplier model removes the accountability gap that multiple-supplier environments create.
PropTech That Pays Back is a Kerfuffle initiative that rewards estate agents with kredits when they actually use the tools they invest in. See which suppliers are enrolled, see what other agents are saying, and start earning back on the proptech you already pay for.
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