Global 4 is a UK-based managed service provider specialising in business technology solutions - from cloud telephony and connectivity to cyber security - trusted by estate agents who need reliable communications across every branch and remote team.
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Estate agency runs on communication. When your phone system fails, your team fails - and your clients notice before you do.
A fixed desk phone system does not follow your negotiators into the field. Vendors call, get voicemail, and ring a competitor next. Cloud telephony ensures every call is answered wherever your team is working.
Without call analytics, you cannot manage what you cannot measure. Branch managers have no data to back up performance conversations or identify where leads are falling through the net.
When staff use personal devices for client calls, you lose the audit trail, call recordings, and the professional number your brand relies on. One compliance issue and it becomes a serious problem.
Patched-together phone contracts across different providers lead to billing surprises, inconsistent service levels, and an IT overhead that falls on the people least equipped to handle it.
Global 4 provides a fully managed technology stack - you describe what you need, they design, deploy, and support it from end to end.
A hosted phone system that follows your team wherever they work. Call routing, auto-attendant, hunt groups, and voicemail-to-email all managed in the cloud - your team picks up on any device, from any location.
Full call recording and reporting across every branch. Track call volumes, response times, missed calls and agent performance from a single dashboard. Defend compliance queries with a complete audit trail.
Dedicated leased lines and broadband solutions designed for multi-branch agencies. Consistent speeds, SLA-backed uptime, and proactive monitoring so connectivity never becomes the reason a deal falls through.
Business mobile plans with unified numbers so staff can use their company number from their personal phone. Client-facing calls stay on the business record and your team maintains separation between professional and personal life.
Managed cyber security covering email threat protection, endpoint security, and staff awareness training. Global 4 holds Cyber Essentials certification and helps your agency meet the data protection obligations that come with handling client financial information.
Full IT management and support for agencies that want to outsource the technology headache. From desktop support to infrastructure management, Global 4 acts as your in-house IT team without the overhead.
Works with the tools you already use
Global 4 handles the migration so your branches stay operational throughout the switch.
Global 4 maps your current setup - number of branches, staff headcount, existing contracts, and connectivity requirements. No generic quote; a scoped solution designed for your agency structure.
A managed service proposal is built around your requirements - phone system, connectivity, mobile, cyber security, or the full stack. You see exactly what is covered and at what cost before anything is agreed.
Global 4 plans the migration to minimise disruption. Number porting, handset delivery, and training are coordinated so your team is live without a gap in service.
Your new system goes live with Global 4 engineers on hand. Call routing, recording, and analytics are tested across all branches before sign-off.
After go-live, Global 4 monitors your infrastructure proactively. Your dedicated account manager is the single point of contact for changes, faults, and billing queries.
Global 4 is on Kerfuffle and Compare The PropTech. Members get more than a free trial - they get a commercial conversation with your Kerfuffle account manager in the loop.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Global 4 prices per agency size and service scope. Kerfuffle members get a full technology audit before any commitment, with their account manager reviewing the commercial terms.
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A call with Global 4 starts with a technology audit of your current setup - no sales pitch, just a clear picture of where you are and what a managed solution could save you.
Global 4 is a Horsham-based managed service provider with over two decades of experience delivering business technology to UK companies. Their estate agency clients include Equity Estate Agents and others across the residential sector. With a 4.9 Trustpilot rating, they combine the capability of a large provider with the service culture of a specialist.
Kerfuffle's PropTech That Pays Back initiative rewards estate agents with kredits when they actually use the tools they invest in. Check if Global 4 participates and start earning back on your subscription.
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