The best operations layer is the one your team forgets is there because it just works.
Hanley Payments is a UK proptech supplier working with estate agents and letting agents to improve operational performance, client experience, and business outcomes across the property transaction.
The gap between the best-run estate agencies and the rest is widening. Much of that gap comes down to the tools, systems, and processes the best agencies invest in. Hanley Payments is one of those investments.
Every hour a negotiator spends on manual tasks is an hour not spent prospecting, on viewings, or building client relationships. The cost of operational inefficiency is measured in instructions you never win.
Without clean data and reporting, agency owners make decisions based on instinct rather than evidence. The result is investment in the wrong areas and problems that go unaddressed until they become crises.
Buyers, sellers, landlords, and tenants compare their experience of your agency against every other service provider they use. When the experience falls short of modern expectations, it damages both renewal rates and referrals.
Your sold and let database is one of your most valuable assets. Without systematic contact management and follow-up tools, the referrals and repeat business that should flow from it are going to competitors who ask first.
Hanley Payments is built around the day-to-day realities of running a UK estate agency — not generic business tools that require adaptation.
Hanley Payments's platform manages the key workflows in your estate or letting agency — from initial enquiry through to completion or tenancy renewal. Each stage is tracked, documented, and progressed consistently.
Structured client communication tools that keep vendors, buyers, landlords, and tenants informed at every stage without creating additional admin for your team.
Real-time dashboards and reporting that give branch managers and owners the data they need to manage performance, identify bottlenecks, and make better business decisions.
Hanley Payments connects with the portals, CRM platforms, and accounting tools your agency already uses, minimising disruption and data re-entry.
Built-in compliance support that helps your agency meet its regulatory obligations without a separate compliance workflow layered on top of operational processes.
Dedicated account management and support ensures your team gets maximum value from Hanley Payments from day one. Regular reviews and product updates mean the platform evolves with your business.
The onboarding process is designed to get your agency productive quickly, with support at every step.
A discovery call with Hanley Payments covers your agency's current setup, specific challenges, and objectives. This is not a generic sales pitch — it is a genuine assessment of fit and what value looks like for your business.
Hanley Payments presents a clear proposal with timelines, deliverables, and pricing. Kerfuffle members have their account manager in the loop before anything is agreed.
The Hanley Payments team manages the setup and implementation process. Your team is trained, the system is configured for your workflows, and support is on hand throughout.
Your agency goes live on Hanley Payments. An initial review period identifies any adjustments needed to the setup or workflows to maximise performance.
Regular check-ins with your Hanley Payments account manager ensure the service continues to deliver value as your agency evolves. Updates and new features are introduced without disruption.
Hanley Payments is on Kerfuffle and Compare The PropTech. Members get more than a free trial - they get a direct commercial conversation with your Kerfuffle account manager in the loop.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Kerfuffle members approach Hanley Payments with their account manager already briefed. The commercial terms are reviewed before any commitment is made.
Hanley Payments's full Kerfuffle profile has verified agent reviews, awards history, and case studies. Open in a new tab.
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The best way to evaluate Hanley Payments is through a structured demo call with their team. Kerfuffle members get their account manager in the loop — so you are not going in blind and the commercial conversation starts on the right footing.
Hanley Payments offers you a white label digital payment solution. You will be able to integrate on your platform and create an efficient all-in-one payment lane. They offer products designed by... Hanley Payments is listed on Kerfuffle and Compare The PropTech as part of the proptech partner programme, giving estate agents a structured way to evaluate, trial, and adopt the best tools available.
Kerfuffle's PropTech That Pays Back initiative rewards estate agents with kredits when they actually use the tools they invest in - not just when they sign the contract. Check if Hanley Payments participates and start earning back on your subscription.
Book a call with the Kerfuffle team and we will walk you through the member offer for Hanley Payments.
Want to talk through how this would work for your team?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your agency.
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