In lettings, the profit is in week 53 of the tenancy — not week 1. The supplier that fits is built for the long tenancy.
Tenant reports a problem. The agent passes it to a contractor. The contractor arrives, decides it is a different trade, charges a call-out, and leaves. A second contractor is booked. The tenant is frustrated. The landlord is billed twice. The agent has been in the middle of three calls and four email threads for a job that should have been simple. This cycle repeats across every branch, every month.
Tenant reports a problem. The agent passes it to a contractor. The contractor arrives, decides it is a different trade, charges a call-out, and leaves. A second contractor is booked. The tenant is frustrated. The landlord is billed twice. The agent has been in the middle of three calls and four email threads for a job that should have been simple. This cycle repeats across every branch, every month.
Wrong trade dispatched on first visit because the fault was not properly diagnosed
Call-out charges from contractors who cannot complete the job
Tenant dissatisfaction and landlord complaints from delayed resolution
Property manager time consumed managing maintenance coordination manually
No audit trail of what was reported and when
Tenant reports a problem. The agent passes it to a contractor. The contractor arrives, decides it is a different trade, charges a call-out, and leaves. A second contractor is booked. The tenant is frustrated. The landlord is billed twice. The agent has been in the middle of three calls and four email threads for a job that should have been simple. This cycle repeats across every branch, every month.
Tenants describe the issue through a guided AI diagnostic flow. The system identifies the fault type, severity, and which trade is needed before any contractor is involved.
Tenants can share video of the issue directly through the platform. Help me Fix experts review the footage and confirm the diagnosis, reducing misidentification.
Once diagnosed, the correct repair workflow is triggered automatically. The right contractor type is specified before booking. No trial-and-error dispatching.
Tenants and landlords receive automated status updates throughout the repair process. Agents are not in the communication chain unless escalation is required.
Every report, diagnosis, communication, and contractor instruction is logged. Property managers have a complete record without manual note-taking.
The tenant-facing platform is branded to the agency. Tenants interact with the agent's brand, not a third-party tool.
Getting started with Help me Fix through Kerfuffle.
Tenant accesses the Help me Fix portal (agent-branded) and describes the problem through the AI diagnostic flow. Video can be submitted to support the diagnosis.
The platform identifies the fault type and confirms which trade is needed. Where video review is required, a Help me Fix expert reviews it and responds.
The correct contractor type and workflow is activated. Contractor dispatch is based on a confirmed diagnosis, not a tenant description.
Both parties receive status notifications automatically. The agent is only contacted if the situation needs escalation.
On completion, the repair record is closed with a full audit trail. All communications and instructions are stored against the property record.
Help me Fix is a verified Kerfuffle partner with 4 perfect-score agent reviews. Members coming via Compare The PropTech get the Kerfuffle account manager introduced before any commercial conversation.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Help me Fix pricing is based on your managed portfolio size. Kerfuffle members access negotiated member pricing. Book a demo through the Calendly link on this page to get a personalised quote.
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A walkthrough of the AI diagnostic flow, the video triage tool, and the workflow automation - tailored to your lettings portfolio and current maintenance process.
The session covers how the AI diagnostic works, how video submission reduces misidentification, how the workflow automation is configured for your property types, and what typical time savings look like for a lettings team of your size. Bring your current maintenance process and Help me Fix will show you where the friction points are.
Help me Fix was built to solve one of the most persistent time-wasters in residential lettings: maintenance calls that go to the wrong contractor. By combining an AI diagnostic flow with video triage technology, the platform identifies the fault and the required trade before anyone is dispatched. Property managers stop being the coordination layer between tenants and contractors. Landlords stop receiving bills for failed first visits. Tenants get faster resolution. The platform is white-labelled to the agency's brand, integrates with property management workflows, and provides a full audit trail for every repair reported.
Help me Fix is part of the PropTech That Pays Back initiative - a Kerfuffle programme that rewards UK estate agents with kredits for actively using the tools they invest in, not just signing the contract. See Help me Fix's pay-back terms and what other agents are saying.
AI fault diagnosis, video triage, automated tenant updates, and a full audit trail - without the property manager in the middle of every call. Talk to Kerfuffle and get the introduction.
Want to talk through how Help me Fix would work for your team?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the right fit for your agency.
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