Home Move Box — Turn Every Completion Into a Five-Star Moment and a Future Instruction

Identity and presence supplier

Where this supplier sharpens how your agency shows up — what to look for.

Portfolio relevance to estate agency specifically
Turnaround time on standard deliverables
Stock library vs original creative work
Print and digital coverage, or single-channel only
Account team continuity — fixed or rotating

A branded agency wins the instruction before the valuation. An unbranded one wins it on the sixth call back.

The completion gap

You close the deal. Then the mover forgets your name. That is the problem.

Completion day is the peak emotional moment in a mover's journey -- and most estate agents let it pass with nothing more than a handshake and a set of keys. Meanwhile competitors are winning reviews, referrals and repeat instructions from the same clients you worked equally hard to serve.

Your reviews are flattering but thin

Buyers and vendors mean to leave a review. Life gets busy. Without a prompt on moving day -- when goodwill is at its highest -- most never do. Your Trustpilot score suffers even when your service did not.

Completions disappear into silence

Once the keys are handed over, there is no natural reason for a client to think of your branch until they are ready to move again. Three to five years of silence is three to five years of missed referrals.

Every mover is a warm prospect your competitors can reach

Home movers are the highest-intent consumer segment in the UK. If you are not leaving a memorable impression, another local agent -- or a national brand -- will be the one they call next time.

A generic key handover says nothing about your brand

The moment you hand over the keys is the last touchpoint you fully control. A generic handshake tells the mover nothing about who you are. A branded, curated welcome box tells them everything -- and they remember it.

How Home Move Box works for your branch

Three product tiers. One mission: make your clients feel looked after on the most stressful day of their year.

Home Move Box provides premium welcome boxes, delivered to your branch ready for handover on moving day. Each box is curated to delight movers at the exact moment when brand loyalty is formed. You choose the tier, they remember the feeling.

1

Premium Welcome Boxes (Silver, Gold, Platinum)

Three content tiers to suit every budget and property type. Each box is packed with products and exclusive retail offers from top UK brands including IKEA, AO.com and John Lewis. Starting from just 32 pounds for six boxes including free delivery.

2

Fully Branded Boxes

Your agency's branding on every element of the box and contents. Reinforce your identity at the moment of greatest goodwill. Includes a custom QR code pointing movers to your preferred review platform. Dedicated account manager handles setup in weeks.

3

Home Move Club Gold Envelope

Every box includes a Gold Envelope packed with exclusive retail discounts worth hundreds of pounds -- including combined savings of over 70 pounds from AO and IKEA alone. Movers also enter a quarterly prize draw to win 2,000 pounds in retail vouchers.

4

Review Generation Built In

Branded boxes include a referral link and custom QR code directing movers to your review platform at the exact moment they are most pleased with your service. Works directly alongside View Agents if you already use it.

5

No Contract, No Hassle

Order monthly or quarterly via the agent portal. No minimum contract and no lock-in. Skip a delivery if your completions are slow. The box itself -- and the relationship it creates -- does the heavy lifting.

6

Operational Scale You Can Trust

Home Move Box operates from a wholly owned 150,000 sq ft warehouse and operations centre, packing and distributing up to 500,000 samples a month. Your boxes arrive on time, every time, exactly as specified.

Trusted by the UK's leading estate agency groups

National Chains Franchise Groups Multi-Branch Independents Family Businesses Top 3 Agency Groups EA Masters Gold 2025

From first order to first five-star review

Four steps from sign-up to a moving day your clients never forget.

No complex integration. No change to your existing workflow. Just boxes ready when you need them -- and reviews flowing back to your branch.

1

Register via the agent portal

Set up your account at portal.homemovebox.com. Choose your tier -- Silver, Gold or Platinum -- or talk to the team about a fully branded box tailored to your agency identity.

2

Boxes land at your branch

Monthly or quarterly delivery, free to mainland UK. Keep a stock ready for every completion. No scrambling at the last minute, no missed handovers.

3

Hand it over on moving day

A two-second addition to your key handover. The mover receives something genuinely useful and memorable. Their first impression of their new home is tied to your brand.

4

Reviews and referrals come back to you

The Gold Envelope, the QR code and the quarterly prize draw all nudge movers to share their experience and return to your branch. 85% say they are more likely to recommend their agent after receiving a box.

The Kerfuffle & CTP member offer

Kerfuffle members get on faster and with better commercial terms.

Home Move Box works with Kerfuffle and Compare The PropTech to give members an accelerated path to getting boxes onto their shelves -- with a dedicated account manager and commercial terms reviewed exclusively for Kerfuffle agencies.

What you get as a Kerfuffle member

Prioritised onboarding for Kerfuffle members
Named Kerfuffle account manager
First refusal on K Con 2026 supplier slots
Member-only commercial terms reviewed by your Kerfuffle AM

Kerfuffle member rate

Standard signup

Standard commercial terms

Kerfuffle & CTP member route

Member-only terms + priority setup

Dedicated AM + accelerated onboarding

Pricing starts from 32 pounds for 6 Silver boxes including free delivery. Branded box pricing and member-specific commercial terms are confirmed directly with your Kerfuffle account manager. No contract required.

Get started with Home Move Box

After such a long and stressful moving process it was such a wonderful surprise to receive a thoughtful and helpful gift from our estate agents. All of these items will be extremely invaluable in helping us in the first couple of weeks of enjoying our new home.

Home mover, Home Move Box survey 2024 Verified mover response -- one of thousands collected in the annual independent Home Mover Survey

We're absolutely thrilled to receive this recognition. Winning Gold is a reflection of the hard work, passion, and dedication of our entire team. At Home Move Box, our mission has always been to make moving home a positive experience for agents and their clients -- providing agents with the tools to bring a magical and memorable experience to every move.

Adrian Camp Managing Director, Home Move Box -- on winning EA Masters Gold Supplier 2025

Frequently asked questions

The questions branch managers ask us first.

How quickly can we get our first boxes?

Register via the agent portal and your first order can typically be dispatched within days. Kerfuffle members get prioritised onboarding, so you will have boxes ready well ahead of the standard signup queue. Your named Kerfuffle account manager handles the setup conversation.

Do we have to commit to a contract?

No contract and no lock-in. Order monthly or quarterly and skip deliveries whenever your completions are lower. You are never stuck with stock you do not need.

What is the difference between the Premium and Branded box options?

Premium boxes (Silver, Gold, Platinum) use Home Move Box's own attractive packaging and curated contents. Branded boxes feature your agency's full visual identity on the box, tissue, inserts and QR code -- every element reinforces your brand rather than Home Move Box's. Branded boxes are set up with a dedicated account manager and can be ready within a few weeks.

How does the review generation work?

Branded boxes include a custom QR code and referral link pointing movers directly to your preferred review platform -- Google, Trustpilot, View Agents or any other. The QR code is scanned at the moment of highest goodwill, on moving day itself, which is why conversion rates are dramatically better than follow-up emails sent days later.

What is in the Gold Envelope?

Exclusive retail offers worth hundreds of pounds from leading UK brands including IKEA and AO.com (combined saving over 70 pounds), John Lewis and many others. Movers also enter the quarterly Home Move Club prize draw to win 2,000 pounds in retail vouchers. This is part of what makes the box feel genuinely valuable rather than a generic goodwill gesture.

Can we order for both sales and lettings completions?

Yes. The box works equally well for sales completions and for tenants collecting keys on move-in day. Many multi-branch agencies order across both departments to give every handover the same premium feel.

What is the Kerfuffle member commercial offer?

Member-only commercial terms are reviewed and agreed directly between your branch and your Kerfuffle account manager. This typically covers pricing, volume flexibility and any bespoke branding requirements. Connect via the button on this page and your Kerfuffle AM will walk you through the specifics on a short call.

Why forward-thinking branches are already using it

The numbers behind the UK's leading completion day gifting channel.

Home Move Box has spent 15 years building the infrastructure, the brand relationships and the mover data that make this work at scale. You are not trialling a startup -- you are plugging into the most trusted channel in the sector.

3,000+

Estate agencies using Home Move Box across the UK

60,000

Home movers reached every single month

85%

Of movers more likely to recommend their agent after receiving a box (2024 survey)

500k

Samples packed and distributed every month from 150,000 sq ft operations centre

Pays You Back — Not Yet On Platform

Home Move Box isn't on PropTech That Pays Back yet.

PropTech That Pays Back is the Kerfuffle initiative that rewards estate agents with kredits when they actually use what they've bought — not just when they sign the contract. Home Move Box isn't on the platform presently. If you'd like to see Home Move Box added and arrange a demo as part of the rollout, register your interest below and we'll get back to you.

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