iDWELL is a European PropTech company that digitises the complex, time-consuming administrative work of property management. With a dedicated CRM platform, integrated maintenance ticketing and separate apps for landlords and tenants, iDWELL makes every workflow faster - and every communication traceable.
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Property management is complex by nature - but most of that complexity comes from communication breakdowns, not the properties themselves. When maintenance requests live in email inboxes, tenant queries go unanswered for days and landlords get updates by phone, your team carries the coordination burden that technology should be handling.
When maintenance requests arrive by email and phone, they get buried. No single view of outstanding issues means jobs fall through the gaps - and tenants remember every one.
Without a landlord-facing app or portal, every property update requires a personal call or email from your team. Multiply that across a managed portfolio and the admin overhead is enormous.
Manual tracking in spreadsheets is error-prone and invisible to the rest of the team. When a sheet owner is off sick, the whole system stops working.
Email is not auditable in the way property management requires. Without a platform that records communication delivery and read status, proving you notified a tenant is difficult when disputes arise.
iDWELL was built exclusively for the property management sector - not adapted from a generic CRM. Every feature exists because property managers asked for it.
A CRM platform developed specifically for property management, not adapted from a generic sales tool. Manage your full portfolio, track tenancies, and keep a complete record of every property, landlord and tenant relationship in one place.
Tenants submit maintenance requests through the iDWELL tenant app. Requests flow directly into your team's dashboard as a tracked ticket - no email triage, no duplicate logging, no missed jobs. Each ticket has a full audit trail from submission to resolution.
Landlords get their own app with a real-time view of their property portfolio. They see upcoming inspections, maintenance status, financial summaries and communications - without calling your office. You control what they see and when they see it.
Tenants use the iDWELL app to submit maintenance requests, access tenancy documents, track the status of open issues and communicate with your team. Fewer phone calls, fewer emails, and a complete record of every interaction.
Set up automated workflows for recurring tasks - renewal notifications, inspection scheduling, certificate reminders and routine communications. iDWELL handles the repetitive steps so your property managers focus on relationships and decisions.
Full email and in-app messaging integration means every communication with landlords and tenants is captured in one place. No switching between email clients and property software - every message is logged against the right property and person.
iDWELL provides close support for property managers during the transition from existing systems, making the move to a digital-first operation straightforward.
Your existing property and tenancy data is imported into iDWELL. The team provides hands-on support during transfer so nothing is lost and your property managers can start working in the platform immediately.
Your property management team is set up with the right access levels and trained on the dashboard, maintenance ticketing and communication tools. iDWELL provides dedicated onboarding support throughout.
Landlords and tenants are invited to download their respective apps. iDWELL's onboarding materials make adoption straightforward, even for less tech-confident users.
Automated workflows are configured for your specific processes - renewal reminders, inspection scheduling, maintenance escalations. Your team defines the rules; iDWELL executes them.
Your team operates from a single platform. Maintenance tickets arrive and are resolved without email triage. Landlords get updates through their app. Your property managers spend less time on coordination and more time on managing relationships.
iDWELL is listed on Kerfuffle as a supplier to the UK property industry. Members can access the full profile, read agent reviews and connect with iDWELL with the Kerfuffle network available to support the conversation.
iDWELL pricing is scoped to your portfolio size and operational model. Book a demonstration through the Kerfuffle team to understand what digitising your property management operation would look like for your agency.
iDWELL's full profile, agent reviews and contact details are on the Kerfuffle profile - open in a new tab.
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A short call with the Kerfuffle team will help you understand the supplier's fit for your business and how to access any member terms on offer.
A demonstration walkthrough covering the CRM, maintenance ticketing, landlord app and tenant app - with specific attention to how your team's current workflow maps to the iDWELL platform.
Book a Zoom with KerfuffleFounded in Vienna in 2017, iDWELL set out to digitise the administrative complexity of property management. The company grew rapidly across the DACH region - Austria, Germany and Switzerland - where it now manages over 900,000 apartments. Having secured Series A investment from London-based technology venture capitalist Flashpoint, iDWELL launched in the UK with the ambition to become Europe's leading property management platform.
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iDWELL connects your team, landlords and tenants in a single platform. Maintenance requests, communications and portfolio updates in one place.
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