The best operations layer is the one your team forgets is there because it just works.
K Riley VA Services is run by Kim Riley, who brings 19 years of property industry experience - from negotiator to director - to estate agencies that need expert sales progression support. As a virtual assistant specialising in property, Kim delivers seamless communication, proactive pipeline management and expert guidance through the conveyancing process, helping vendors and buyers and reducing the burden on your in-house team.
Sales progression is one of the most skilled and time-intensive parts of estate agency - and one of the hardest to resource correctly. Too little resource means fall-throughs and slow completions. Too much means you are paying for capacity you do not always need. A specialist virtual assistant with deep property experience gives you the right level of support, scaled to your actual transaction volume.
When your negotiators are also expected to progress sales, something suffers - either the prospecting, the viewings or the progression. K Riley VA Services adds dedicated progression capacity without the overhead of a full-time hire.
Experienced sales progressors with real property knowledge are hard to hire and even harder to replace quickly. Kim brings 19 years of sector experience and can be onboarded and operational within a day.
When vendors and buyers do not hear from their agent regularly through the conveyancing process, their anxiety increases and their likelihood of withdrawing rises. Dedicated progression communication keeps clients informed and deals together.
A virtual assistant model means you scale support up when your transaction volume peaks and down when it eases. You pay for what you use, not for a fixed headcount you may not need year-round.
Kim's 19 years of experience - from negotiator to director - means she brings genuine understanding of the agency, the client and the legal process to every transaction she manages.
Proactive management of your agreed sales pipeline - chasing solicitors, tracking the legal timeline, flagging risks and keeping the momentum that prevents fall-throughs. All of this handled independently once you hand over the transaction details.
Regular, clear communication with your vendors and buyers through the legal process - the calls and updates that keep clients informed, reduce anxiety and maintain trust in your agency through the part of the process you have least control over.
Expert guidance through the conveyancing process for clients who are confused or anxious about the legal steps. Kim's depth of property knowledge means she can explain what is happening, what to expect next and why delays occur - in a way that clients understand and find reassuring.
Unique or complex transactions - chains with multiple parties, difficult conveyancing situations, cases that stall for reasons beyond the standard legal process - handled with the judgement that comes from genuine experience across all types of property transaction.
Services are individually priced depending on the hours required. Kim works to understand your specific agency, your processes and your clients before taking on your pipeline, ensuring the support fits your business rather than requiring your business to adapt to a rigid service model.
K Riley VA Services is structured to scale with your transaction volume. More properties completing means more hours of support; a quieter period means lower spend. The flexibility of a virtual assistant without the risk of a full-time hire.
Onboarding is fast - typically one day. Kim is designed to integrate into your existing team and workflow without disruption.
A conversation about your current pipeline, your progression challenges and the level of support you need. Kim brings her 19 years of sector knowledge to this conversation - she understands the agency context without needing a lengthy briefing.
Services are individually priced based on the hours and type of support required. The scope is agreed before any work begins - flexible enough to cover ongoing support, peak period overflow or a specific project.
Kim integrates into your agency workflow - getting access to the information she needs, understanding your CRM or pipeline management approach, and meeting the relevant members of your team. Typically completed within one day.
From onboarding, Kim takes on the agreed transactions and begins active progression management. Vendors and buyers start receiving regular updates; solicitors start receiving proactive contact; your team starts receiving progress reports.
As your transaction volume changes, the level of support adjusts. Kim stays in close communication with your team to ensure the scope of work remains right for your business as conditions change.
K Riley VA Services is a Kerfuffle partner. Members of Kerfuffle get a commercial conversation with their account manager in the loop.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Services are priced based on hours required. Book a conversation through the Kerfuffle team to discuss your pipeline volume and get member-only terms.
K Riley VA Services's full Kerfuffle profile has verified agent reviews, full supplier details and an overview of what they do. Open in a new tab - your spot on this page is saved.
Already a Kerfuffle member? Write a review of K Riley VA Services
A conversation about your current sales pipeline, the level of support you need and how K Riley VA Services would work alongside your existing team.
How Kim's 19 years of property industry experience translates into specialist virtual sales progression support for estate agencies of any size.
Kim was operational on our pipeline within 24 hours of being introduced. She understood the transactions, the clients and the solicitors without needing detailed briefing. Nineteen years of experience is exactly what it sounds like.Branch Manager, residential sales agency East Midlands - single branch
K Riley VA Services is Kim Riley's specialist virtual assistant practice for estate agents. Kim brings 19 years of property industry experience - from negotiator to director - to the pipeline management, vendor and buyer communication and conveyancing support that keeps deals together. The virtual assistant model means you get genuine sector expertise at the flexibility your business needs.
Every review on Kerfuffle is submitted by a real estate agent who has used the supplier. Not a curated testimonial - a real-world rating from a peer in the industry.
Kerfuffle members get supplier commercial terms reviewed by their account manager before committing. You are not negotiating alone - and you are not signing at standard prices when member rates are available.
Book a demo through Compare The PropTech or Kerfuffle and your account manager handles the introduction. There is no unsolicited follow-up from the supplier and no commitment until you decide the terms are right for your agency.
PropTech That Pays Back is a Kerfuffle initiative that rewards estate agents with kredits when they use the tools they invest in. Check K Riley VA Services's current status and see what other agents are saying about the value they get.
Book a Zoom with the Kerfuffle team. We will introduce you to Kim Riley and agree the commercial terms for your agency's needs.
Want to talk through how this would work for your team?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your branch.
Book a quick Zoom to discuss options →