Rex CRM benchmark results
Rex scores 7.0 out of 10 in the Kerfuffle CRM benchmark, ranked 3 by UK estate agents, with an NPS of +25. Strongest on Support and API & Third-Party Integrations.
Score by factor (out of 10)
| UX/UI Simplicity | 7.0 |
| Customisability | 6.8 |
| Functionality | 7.3 |
| Automation & AI Integration | 5.8 |
| Marketing & Lead-Gen Tools | 5.8 |
| API & Third-Party Integrations | 8.0 |
| Mobile Capabilities | 7.0 |
| Reporting | 6.5 |
| Adoption of the Solution | 6.8 |
| Onboarding | 6.5 |
| Support | 9.0 |
| Pricing | 7.5 |
| Upgrades | 7.3 |
What agents are saying
What works well: Great support staff and always happy to answer questions. Works for our day to day use.
Could improve: Lack of personalisation for our specific needs from brochures to changing fields and reports.
What works well: The support team are wonderful, all of the employees have been. It's better than Reapit, though that bar is low. Having the bricks and mortar 'property' as a separate concept and record to the 'listing' is good. Having access to a full feature API has been invaluable.
Could improve: This could be a longer list, but: The Diary is the worst UX I've seen. I'm getting exasperated with the lack of bug fixes and the constant rollout of new 'AI Features' instead. The stream is useless. Most features feel like they got to 80% and then abandoned.