Street CRM benchmark results
Street scores 8.4 out of 10 in the Kerfuffle CRM benchmark, ranked 2 by UK estate agents, with an NPS of +83. Strongest on Upgrades and UX/UI Simplicity.
Score by factor (out of 10)
| UX/UI Simplicity | 9.0 |
| Customisability | 6.8 |
| Functionality | 8.5 |
| Automation & AI Integration | 8.1 |
| Marketing & Lead-Gen Tools | 8.1 |
| API & Third-Party Integrations | 8.8 |
| Mobile Capabilities | 8.0 |
| Reporting | 7.4 |
| Adoption of the Solution | 8.6 |
| Onboarding | 8.8 |
| Support | 8.8 |
| Pricing | 8.3 |
| Upgrades | 9.3 |
What agents are saying
What works well: Really blown away by the pace of change and adaptability of the platform for the industry needs, especially what was delivered to cope with RRA legislation. Whilst I was skeptical about only having live chat as initial helpdesk I was soon won round due to the quality of info initially delivered by the AI bot (as well as the help pages constantly being updated) and if it needs further human investigation it is easy for it to be referred through. For the majority of agents using for lettings and sales it delivers, the areas for further development are for those specialising in students or HMOs portfolios as not quite there yet for this. I especially like how they are now bringing release notes (that most agents don't read) to life with monthly drop in webinars.
What works well: Street.co.uk has been a game-changer for us. The automation features alone have saved us hours every week, from onboarding new clients to keeping buyers and sellers updated. Everything just flows so much smoother. It’s genuinely freed up our team to focus more on the people side of things, rather than being bogged down by admin. What really sets Street apart is how responsive they are to feedback. It genuinely feels like we’ve helped shape the system to suit our way of working. We’ve made suggestions and seen them implemented, which is rare and incredibly valuable. It’s not just a CRM, it’s a partner that evolves with us. Couldn’t recommend it more highly.
What works well: Overall the system is really good, its one of the best I have personally used I feel, I do feel there are elements which are overcomplicated, and elements where its not as helpful as it could be (such as sales progression being overcomplicated and buyers/sellers not being able to see/use that part) and sometimes things being a little overcomplicated for buyer registration, as well as the report data sometimes being a little off with its numbers and it takes some manual working out to calculate correct numbers sometimes.
What works well: The team and the fact they listen is what makes Street superb. Support is excellent and head and shoulders above our past provider.
What works well: The only thing I am aware of moving forward is that as more agents use the platform it takes away our USP of having it and I think there could be more white labelling to assist with this.
What works well: Street are in a different league to the other providers. The software is revolutionary as is their approach as a business, their support is first class and the product evolves at a rate I have never seen before. Street isn't just about the CRM, it has a string of key add ons such as Spectre, Property Reports and Email marketing that will completely change your tech stack and business. The future with this CRM is very very bright indeed.