The best operations layer is the one your team forgets is there because it just works.
Keyzapp is the multi-award-winning key management system trusted in over 600 locations worldwide, managing more than 300,000 keys every single day. Contactless smart fobs and a simple tap-or-scan process mean any member of your team can check a key in or out in under 5 seconds - with a full audit trail, automated overdue reminders, and CRM integration that means your key movements and your property records stay in sync. 69 agents have reviewed Keyzapp on Kerfuffle. Every single one rates it 5 stars.
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Every estate and letting agency has keys - dozens, hundreds, sometimes thousands. The problem is not having keys; it is knowing where they are, who has them, when they are due back, and what to do when they are not. Manual key management is the single most common source of operational friction in UK property offices - and one of the easiest to solve with the right system.
A viewing cancelled because of a missing key is a lost opportunity - and a terrible impression on a buyer or tenant who cleared their afternoon for you. When keys are tracked manually, finding a specific key requires interrupting the team, checking the drawer, calling the contractor, and hoping someone remembers. That should not be how a professional agency operates.
Multi-branch agencies and agencies that issue keys to external contractors face a visibility problem: once a key leaves the office, it is effectively invisible until someone asks for it. Keyzapp tracks key movements across all locations - who has which key, where it is, when it is due back - with automated alerts if it does not come back on time.
A complete key audit trail is not just operationally useful - it is increasingly requested for insurance, for landlord disputes, and for contractor accountability. A handwritten log that was not consistently maintained cannot provide that evidence. Keyzapp creates a timestamped, searchable record of every key movement automatically, with no manual effort from your team.
Manual overdue chasing - calling contractors, sending reminder emails, checking who was last in the log - is a significant time cost that scales with your portfolio. Keyzapp's automated SMS and email alerts chase overdue keys on behalf of your team, with escalation to management if a key remains outstanding. The Monday morning key chase disappears.
Keyzapp replaces handwritten logs, sticky notes, and key cabinet spreadsheets with a contactless smart fob system that makes key movements instant, accountable, and searchable. It works on your phone, your computer, or a dedicated kiosk in your office.
Every key in your agency gets a Keyzapp smart fob - a small, branded contactless tag that works like a contactless payment card. To check a key in or out, you tap the fob to your phone, to a Keyzapp reader, or to the office kiosk. The system identifies the key and the person in under 5 seconds. No typing, no barcode scanning, no searching a list. One tap per key, one tap to identify yourself, done.
Find any key in your agency in seconds using Keyzapp's search interface - search by property address, key holder name, date, or any related detail. The result tells you where the key is right now, who has it, when they took it, when it is due back, and the complete history of every movement. If a key is currently overdue, it shows up clearly. No more office-wide interruptions to find a key.
Keyzapp automatically sends SMS and email reminders to whoever has a key when it becomes overdue - and escalates to management if the key is still not returned after a set period. You configure the timing and the escalation rules. Your admin team stops chasing keys manually. Contractors and staff get automatic reminders without anyone picking up the phone.
Keyzapp works across unlimited branches under one account. Keys can be transferred between offices by staff working in the field - checked out in one location, checked in at another - with the movement recorded in real time. Branch managers see their own office's keys; the central account sees every key across every location. No separate systems, no phone calls between branches about who has which key.
Keyzapp integrates with Acquaint CRM and Street.co.uk, with further integrations via GlueDog. When a key is checked out, it is linked to the property record in your CRM - so the full context is available in one place: the property, the key, and who currently holds it. When you are in Street reviewing a property record, a single click takes you to the Keyzapp key history for that address.
Every key movement in Keyzapp is timestamped and stored permanently - who took it, when, and when it came back. That history is searchable by property, by key holder, or by date range. For insurance queries, landlord disputes, contractor accountability, or compliance purposes, you can produce a complete documented record of every key movement at any point in time - in seconds.
Integrates with the CRMs your agency already uses
Keyzapp is designed to be operational quickly. Your team does not need training beyond a short session - the system is designed for the least tech-forward person in your office to use confidently from day one.
Your Keyzapp account is created and configured for your branch structure. You order smart fobs for every key in your inventory - standard fobs, custom branded fobs, or fobs designed for specific use cases like master keys or communal access. Fobs arrive ready to assign to properties and key holders.
Your property database is imported into Keyzapp - either manually for smaller agencies or via CRM integration for Acquaint and Street users. Each property is set up with its associated keys, and each key holder (staff, contractors, tenants) is added to the system with their contact details for automated alerts.
Each smart fob is tapped to a reader and assigned to the corresponding property key in Keyzapp. The assignment process is fast - you move through your key cabinet systematically, tap and assign, and within an hour your entire key inventory is in the system and traceable. From this point, every movement is logged automatically.
A 30-minute team session covers how to check keys in and out using the phone app, the office reader, or the kiosk. The process is straightforward enough that most teams are using it correctly within their first day. Automated reminders are configured and tested. The handwritten log goes in a drawer.
If you are on Acquaint or Street, the integration is enabled and key movements begin flowing into your property records. As your portfolio grows, new properties and keys are added to Keyzapp in seconds. Overdue alert rules are reviewed and adjusted as your team establishes normal patterns. The key management problem effectively disappears.
Keyzapp is a Kerfuffle partner and NPS 40 - one of the strongest satisfaction scores in the proptech sector. Members access the platform through a dedicated route with your Kerfuffle AM in the commercial conversation before you commit.
Standard route
From £39 + VAT per month
Member terms reviewed before you sign
Keyzapp pricing is transparent: Basic from £39/month for single branch, Professional from £49/month for unlimited branches with integrations. The Kerfuffle route means the right plan for your portfolio size is agreed with your AM before you commit.
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A live demonstration of the fob-and-tap check-out process, the key search function, the overdue alert configuration, and the CRM integration - followed by a Q&A for office managers and branch directors.
Keyzapp was built to solve a problem that every property office faces but most manage with systems that have not changed in 30 years. The contactless fob system, automated alerts, multi-branch visibility, and CRM integrations are all designed around how estate and letting agencies actually operate - in the field, under time pressure, with keys moving between staff, contractors, tenants, and multiple offices. The result is a platform trusted in 600+ locations worldwide, managing 300,000 keys every day, with a Kerfuffle rating of 5.0 stars across 69 verified reviews.
Kerfuffle's PropTech That Pays Back initiative rewards estate agents with kredits when they actively use the tools they invest in. See Keyzapp's pay-back terms and start earning back on your key management subscription.
69 agents have rated Keyzapp 5.0 stars on Kerfuffle. Book the demo and see why.
Want to talk through Keyzapp for your agency?
Grab fifteen minutes with the Kerfuffle team. We will walk through your current key setup, your branch count and portfolio size, and make sure you are on the right Keyzapp plan with the right commercial terms.
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