Kerfuffle White Paper · July 2024
Mind Your Own Business! The Reviews, Reputation and Word of Mouth Kerfuffle White Paper
This comprehensive study examines the importance of reviews and reputation in the UK property industry. It covers estate agents' current approaches to nurturing reviews, perspectives from applicants, vendors, landlords and tenants, key findings, best practices and future trends.
What's inside
- Methodology and key findings from a nationwide survey of over 500 UK estate agents
- Current approaches to nurturing reviews, and the challenges and barriers
- Feedback from applicants, vendors, landlords and tenants
- The review sites agents use, platform by platform
- Agent feedback from Base, Lang and Location Location
- Future trends and conclusions
Some of what you'll find:
Cover and introductionMethodologyKey FindingsThe Importance of Reviews and Reputation in the Property IndustryCurrent Approaches to Nurturing ReviewsPerspectives from Estate AgentsFeedback from Applicants, Vendors, Landlords and TenantsBest Practices for Effective Review ManagementChallenges and Barriers to Effective Review ManagementDo You Ask All Clients For Feedback & Reviews?
41 pages
Published July 2024
Free to read
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