LightWork AI's agent Felicity handles enquiries, viewings, and maintenance triage across every channel your tenants and applicants use - around the clock, without your team lifting a finger. 90% of prospects qualified autonomously. 58% of total volume handled out of hours. Fully compliant with UK tenancy law and the Renters' Rights Act. Built for UK lettings agencies, not adapted from a generic AI platform.
Almost half of all lettings enquiries across the industry go unanswered. Not because agents do not care - but because the volume is unmanageable, and the hours when enquiries arrive (evenings, weekends, early mornings) are the hours when no one is at their desk. Every unanswered enquiry is a prospect who called someone else. LightWork AI closes that gap permanently.
A motivated tenant who enquires out of hours and receives no response within an hour will typically move on to the next available property. With 58% of LightWork's total handled volume occurring out of hours, that is exactly when the gap is largest - and exactly when Felicity is working.
Tenant maintenance requests arrive constantly, require categorisation, and then need routing to the right contractor. The majority of this work is repetitive and rule-based - exactly the type of task that should never consume a property manager's time. LightWork handles triage, escalation, and contractor routing automatically.
Unqualified enquiries take the same time to respond to as qualified ones. LightWork qualifies 90% of prospects autonomously - meaning the enquiries that reach your team are already assessed, with context available, and ready for a real conversation. Your team focuses on moving deals forward, not sorting through noise.
LightWork is designed around UK tenancy law and the Renters' Rights Act - not a generic AI platform configured for property as an afterthought. Every action is logged, escalations are routed to the right person automatically, and compliance reporting is built in as standard. Not bolted on.
LightWork's AI agent Felicity operates across every channel your tenants and applicants use. She responds, qualifies, triages, and escalates - with a live two-way sync to your CRM and full audit trails on every action. No CSV exports. No double entry. Everything your team needs to know, already in the right place.
Felicity receives and responds to applicant enquiries across email, SMS, WhatsApp, and any other channel your team uses - in under 20 seconds on average. Responses are context-aware, on-brand, and compliant with UK lettings practice. 90% of prospects are qualified without any human involvement.
Felicity schedules and confirms viewings automatically, handles rescheduling requests, sends reminders, and updates your CRM in real time. Your diary fills without your team manually managing the back-and-forth. Viewing confirmation rates improve. No-shows are reduced through automated follow-up.
Tenant maintenance requests are received, categorised by urgency and type, and routed to the correct contractor automatically. Emergency escalations reach the right person immediately. Routine requests are handled without a property manager's involvement. Every step is logged for compliance purposes.
LightWork maintains a live, two-way sync with your CRM. Everything Felicity handles - enquiry details, viewing appointments, maintenance records, qualification status - flows directly into your existing system. No CSV exports. No copy-paste. No duplicate entry. Your data stays clean and current.
Every action Felicity takes is logged with a full audit trail. Escalations are recorded and routed automatically. Compliance reporting is built into the platform as standard - not an add-on. For teams managing the compliance demands of the Renters' Rights Act, this is not optional.
LightWork is designed around human oversight. Felicity handles the routine and escalates the exceptions - she does not make commitments that require agent judgement without your team's approval. Your agents arrive to outcomes, with context, not to an AI that has promised something on their behalf.
LightWork integrates with your existing CRM and workflows. No rip-and-replace. No months of implementation. Felicity starts handling your enquiries while your team is trained on what she escalates to them - and why.
LightWork establishes a live, two-way sync with your existing property management CRM. Your historical data and current tenancy records stay in your system - LightWork reads and writes to it without requiring you to move platforms or change your core workflow.
Felicity begins handling enquiries across your active channels. Your team receives a dashboard showing everything she is handling, every qualification she has completed, and every escalation she has flagged. Within days, the volume your team manually handles drops significantly.
When Felicity escalates something, she passes full context to the right person - what the tenant or applicant asked, what she responded, what the qualification status is, and why the escalation was triggered. Your team picks up where she left off, with everything they need already in front of them.
LightWork's reporting tracks enquiry response rates, qualification conversion, maintenance resolution time, and out-of-hours handling volume. You see clearly what has changed since Felicity went live - in business terms, not just platform metrics.
Felicity improves based on your agency's specific patterns over time. The more she handles, the more accurately she qualifies and routes for your context. LightWork's team monitors performance and makes adjustments as your portfolio and workflow evolves.
LightWork AI works with UK lettings agencies across the country. Kerfuffle and Compare The PropTech members get a direct introduction to the LightWork team, a live demonstration of Felicity handling real lettings enquiry scenarios, and commercial terms reviewed by their Kerfuffle AM before committing.
Standard onboarding queue
Open pipeline
Kerfuffle & CTP member route
Pricing, CRM integration scope, and onboarding timeline are agreed agency by agency. Your Kerfuffle AM reviews the commercial terms with you before any commitment is made. You see exactly what Felicity can do for your specific workflow before you sign anything.
A walkthrough of LightWork AI in a real lettings context: how Felicity handles applicant enquiries, qualifies prospects, schedules viewings, triages maintenance requests, and escalates the right things to your team - with full CRM sync and audit trail.
48% of lettings enquiries go unanswered across the industry. That is not a staffing problem - it is a workflow problem. LightWork solves it with an AI agent built specifically for UK lettings, not a generic chatbot configured for property as a secondary use case.
PropTech That Pays Back is the Kerfuffle initiative that rewards estate agents with kredits when they actually use what they have bought. LightWork AI is not on the platform presently. If you would like to see LightWork AI added, register your interest below.
Kerfuffle members get a direct introduction to LightWork AI, a live Felicity demo, and commercial terms reviewed by their AM - before committing to anything.
Want to see what LightWork would actually do for your lettings team?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the LightWork offer, answer your questions, and figure out the right fit for your agency's workflow.
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