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Optus Homes is a UK PropTech company specialising in tenant-facing digital solutions for social housing landlords, councils and residential landlords. Their native smartphone app gives tenants the tools to pay rent, report repairs, raise complaints and communicate with their landlord without calling or emailing. For housing teams, the result is measurable reduction in call volume, faster repair resolution and improved tenant satisfaction scores.
Social housing teams and private residential landlords both face the same structural problem: tenants have no convenient way to self-serve, so every question, repair request, payment query and complaint comes in by phone or email. The volume is unsustainable, the response times frustrate tenants, and the administrative cost keeps growing as portfolios expand.
Rent queries, repair status updates, requests for information - these do not need a person to answer them. A well-designed tenant app handles the majority of inbound contact volume without any staff involvement, freeing your team for complex cases.
A phone call repair report rarely includes a clear description, a location within the property, or a photo. The app guides tenants through a structured report that gives your contractor everything they need to attend the job correctly the first time.
When tenants cannot easily contact their landlord, cannot track the status of their requests and cannot access basic information without calling, satisfaction scores suffer. Self-service tools that work are the most cost-effective way to improve tenant experience at scale.
Adding staff to handle growing call volume has a linear cost. Digital self-service has a near-flat incremental cost per additional tenant. For landlords growing their portfolio, the economics of a tenant app improve as scale increases.
Optus Homes is system-agnostic and integrates with your existing legacy housing management platform. The app works alongside what you already have - not as a replacement for it.
A native smartphone app for both iOS and Android, designed specifically for the social housing and residential rental markets. Tenants download once and have a permanent, always-available channel to their landlord - without requiring a call.
Tenants report maintenance issues through a structured in-app workflow that captures the issue type, location, description and supporting photos. Your maintenance team receives a complete repair request that can be assigned directly to a contractor without further information gathering.
In-app rent payment and access to rent account history. Tenants can see what they owe, make payments and view their transaction history without calling your finance team. Late rent reminders can be automated through the app.
A structured workflow for anti-social behaviour reports and complaints that gives tenants a proper channel to raise serious issues and gives your team a complete, timestamped record from the moment of report.
Push targeted satisfaction surveys to your tenants through the app. STAR surveys, CSAT surveys and bespoke questionnaires can be deployed to specific segments of your portfolio and returned digitally - removing the cost of postal surveys entirely.
Optus Homes is designed to be system-agnostic - it integrates with your existing housing management legacy IT system so your team continues working in the platform they know, while tenants interact through a modern app interface.
Works alongside tools you already use
Optus Homes works with social housing landlords, councils and residential portfolio managers. Implementation is scoped to your existing systems and tenant base.
An initial review of your existing housing management platform, your tenant base and the specific pain points you want to address. Optus Homes is system-agnostic - the integration model is agreed before implementation begins.
The app is connected to your existing housing management system via API. Your team continues to work in the platform they know - the app adds a modern tenant interface without requiring a system migration.
The tenant app is branded to your organisation and configured for your specific repair categories, rent payment setup and communication workflows. Tenants see your brand, not Optus Homes.
Your tenants receive a download link for the iOS or Android app. The onboarding process is designed to be accessible for a wide range of digital literacy levels - including tenants who are less confident with smartphones.
Your housing team manages the app through an admin dashboard. Repair trends, response times, tenant satisfaction scores and usage data are reported clearly - giving you the management information to demonstrate performance and identify issues early.
Optus Homes is a Kerfuffle partner. Members of Kerfuffle get a commercial conversation with their account manager to make sure the implementation scope and pricing are right for their portfolio.
Standard route
Off-the-shelf pricing
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Implementation scope and pricing are agreed based on your portfolio size and existing systems. Book a conversation through the Kerfuffle team.
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A walkthrough of the tenant app, repair reporting workflow, rent payment and integration with existing housing management systems.
How Optus Homes reduces inbound contact volume, improves repair reporting quality and gives tenants a 24/7 self-service channel - without replacing your existing housing management system.
Repair reports through the app come with a photo and a description - which means our contractors can often attend with the right parts first time. That alone has improved our maintenance resolution rate.Housing Manager, registered provider Midlands - 800 properties
Optus Homes is a UK PropTech company that specialises in tenant-facing digital solutions for the social housing and residential rental sectors. Their EMPIENT tenant app is designed to give tenants 24/7 self-service capability while reducing the administrative burden on housing teams. System-agnostic integration means it works alongside existing platforms rather than replacing them.
Every review on Kerfuffle is submitted by a real estate agent who has used the supplier. Not a curated testimonial - a real-world rating from a peer in the industry.
Kerfuffle members get supplier commercial terms reviewed by their account manager before committing. You are not negotiating alone - and you are not signing at standard prices when member rates are available.
Book a demo through Compare The PropTech or Kerfuffle and your account manager handles the introduction. There is no unsolicited follow-up from the supplier and no commitment until you decide the terms are right for your agency.
PropTech That Pays Back is a Kerfuffle initiative that rewards estate agents with kredits when they use the tools they invest in. Check Optus Homes's current status and see what other agents are saying about the value they get.
Book a Zoom with the Kerfuffle team. We will walk you through Optus Homes' capability, the member deal, and whether it fits your portfolio.
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