Built on 36 years of Scandinavian key management expertise and now available in the UK through a dedicated Bristol-based team. The AXSOR-EAGLE system is ISO 9001, ISO 14001 and ISO 45001 certified. Hardware and software developed in-house. Trusted by clients for an average of 15 years. Designed for teams of all sizes and abilities.
Every estate agency branch holds keys to properties it manages, sells, and lets. Those keys are taken out by negotiators, contractors, and viewings staff - and returned, or not, with no reliable record of who had what and when. A missing key triggers a lock change, a landlord complaint, a potential insurance claim, and a conversation with your PI insurer that you would rather not have. PAAM Systems eliminates the risk with hardware-secured digital tracking.
Paper signing-out sheets and spreadsheet logs rely entirely on staff discipline to work correctly. They are forgotten under pressure, updated retrospectively, and provide no real-time visibility of who has which key at any given moment. When a key goes missing the log rarely tells you what you need to know.
A missing property key is not just an inconvenience. It triggers a legal obligation to change the locks if you cannot account for it. The cost of a lock change is recoverable in many cases - but only if you can demonstrate that you had a reasonable key management process in place. An ad hoc log is not a reasonable process.
For agencies with multiple branches the problem multiplies. Keys move between sites, contractors collect keys from different offices, and the branch manager has no visibility of what is held where. A digital key management system centralises that visibility across every site from a single dashboard.
When a landlord or vendor reports a security concern involving a key that your agency held, your ability to respond depends entirely on having a verifiable audit trail. Who had it. When it was taken. When it was returned. Without a digital system that audit trail does not exist.
PAAM Systems' AXSOR-EAGLE combines a physical secure key cabinet with digital access control and real-time tracking software. Keys are assigned, signed out, and returned through the system - creating an automatic, accurate, and auditable record of every movement. Hardware and software are both developed in-house by PAAM, so the integration between them is seamless and the support comes from one source.
The AXSOR-EAGLE hardware unit stores keys securely inside a tamper-evident cabinet. Access is controlled digitally - keys can only be removed by authorised users with the correct credentials. The physical security of the unit means keys are safe when not in use and the system knows exactly when the cabinet is accessed.
Every user is registered in the system with their access permissions. Staff, contractors, and visiting professionals are each given the level of access appropriate to their role. When a key is required the system authenticates the user, records the authorisation, and releases only the specific key authorised. Access management updates in real time.
The PAAM dashboard gives branch managers and office administrators real-time visibility of every key's status. Which keys are in the cabinet. Which have been signed out, by whom, and when. Which have been out longer than expected. For multi-branch agencies the dashboard covers every site from a single view without requiring physical checks at each location.
Every action in the PAAM system is recorded automatically. Sign-outs, returns, access attempts, and user changes all create a timestamped entry in the audit log. Reports are available on demand. If a landlord, a solicitor, or your PI insurer requires evidence of your key management process the complete history is retrievable in seconds - not reconstructed from memory.
The PAAM system is deliberately simple to use for the day-to-day team. Negotiators, property managers, and front-desk staff do not need training beyond a brief orientation. The complexity sits in the backend - access permissions, reporting, and audit logging - not in the daily interface that your team uses to take and return keys.
PAAM develops all hardware and software in-house and sells directly without middlemen. This means that when you need support, you speak to the people who built the system - not a reseller reading from a manual. It also means the hardware and software are designed together, eliminating the compatibility gaps that affect third-party integrations.
PAAM Systems' UK team handles every step of the deployment from site assessment through to staff orientation. The system is designed to be operational quickly and the ongoing administration is minimal.
The UK PAAM team assesses the number of keys, the number of users, and the branch configuration to recommend the right AXSOR-EAGLE specification for your operation. Multi-branch agencies are scoped across all sites in the same conversation.
The AXSOR-EAGLE cabinet is installed in the branch by the PAAM team. Access credentials are configured for your staff and user roles are set up according to your access control requirements. The system is operational from the point of installation.
The day-to-day team receives a brief orientation to using the system - taking keys out, returning keys, and handling contractor access. The PAAM system is designed to be used without ongoing training requirements once the initial orientation is complete.
From go-live, branch managers and administrators have real-time access to the key management dashboard. The UK-based PAAM team provides ongoing support directly. No middlemen, no offshore helpdesks - the same people who installed the system are the same people you call if you need them.
PAAM Systems is a Propertymark Industry Supplier with 36 years of expertise in key management for the property sector. Kerfuffle and Compare The PropTech members access the PAAM UK team through a dedicated route - with a system demonstration and site assessment before any commitment is required.
Standard approach
Generic procurement process
Kerfuffle & CTP member route
PAAM Systems hardware is priced per installation based on the number of keys and the branch configuration. Your Kerfuffle account manager facilitates the introduction and the UK PAAM team conducts a demonstration and site assessment - so you understand exactly what the system covers for your operation before any purchase decision is required.
A walkthrough of the AXSOR-EAGLE system from key assignment through to audit trail reporting - with live questions on your specific branch layout and team size.
See exactly how the AXSOR-EAGLE system works in a branch environment - how keys are assigned and tracked, how the real-time dashboard shows every key's status, how the audit log records every movement automatically, and how the system scales from a single branch to a multi-site operation. Bring your current key count and team size to get a specific installation recommendation.
PAAM Systems did not launch in the UK until it was confident it could deliver to the same standard it achieves for its long-standing Scandinavian clients. That same standard - hardware and software developed in-house, sold directly, backed by ISO certification - is now available to UK estate agents.
PropTech That Pays Back is the Kerfuffle initiative that rewards estate agents with kredits when they use what they have bought. PAAM Systems is not on the platform presently. Register your interest below and we will ensure the PAAM team is introduced to the programme.
Kerfuffle members get a dedicated introduction to the PAAM UK team, a system demonstration, and site assessment before any commitment. This is the fastest route to verifiable, audit-ready key management for your estate agency.
Want to understand what secure key tracking means for your branch or portfolio?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the PAAM Systems member offer, answer your questions, and connect you to the UK team for a system demonstration.
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