The best operations layer is the one your team forgets is there because it just works.
Peter Fuller Property Consultants Limited helps independent estate agents develop their lettings business in the post-tenant fee ban environment. Using a comprehensive MOT-style review of every part of the lettings operation, Peter Fuller identifies specific revenue recovery opportunities, builds ancillary income streams and develops portfolio growth strategies - drawing on decades of operational experience in UK estate agency.
The introduction of the tenant fee ban in June 2019 removed a substantial income stream from letting agents across the UK. For independent agents, the impact was felt immediately and the recovery has been slow. The agents who have rebuilt their income fastest are those who audited their business systematically and made targeted changes - not those who simply worked harder.
Flat income in an inflationary environment is a declining business. The revenue that disappeared with the fee ban has to be replaced with specific, systematic income initiatives - not general optimism.
Renewals are one of the most underoptimised income sources in independent lettings. A systematic renewals process with appropriate fee structures and clear communication captures income that currently leaks out.
Management fees set before 2019 often did not account for the compliance and administration burden of modern lettings. A current-market fee review frequently identifies income that is already being earned but not being charged.
Portfolio growth requires a targeted strategy - knowing which types of landlord to pursue, what proposition to put in front of them and how to convert rent-collected landlords to fully managed.
Peter Fuller's consultancy approach starts with a comprehensive review of every dimension of your lettings operation - from the front desk to the accounts - before recommending specific, actionable changes.
The initial review covers front of office, administration processes, property management practices, terms of business, the renewals process and accounts. Every dimension of the operation is examined against current best practice.
Every current fee is reviewed against the market rate and the cost of service delivery. The analysis frequently identifies specific fee income that is being under-charged or not charged at all.
The post-fee ban environment requires income from ancillary services - insurance referrals, utility switching, maintenance management, landlord financial services. Peter Fuller identifies which streams are most achievable for your specific operation.
Growing managed and rent-collected property numbers requires a targeted prospecting strategy. Peter Fuller builds that strategy around your specific geography, competitor landscape and landlord target profile.
For agents considering growth by acquisition, Peter Fuller advises on identifying target businesses, evaluating their portfolios and structuring the acquisition conversation.
The post-2019 legislative environment has added compliance obligations across deposit protection, right to rent, electrical safety and EICR requirements. A compliance review identifies gaps before they become liabilities.
Peter Fuller's consultancy is structured to deliver specific, actionable recommendations rather than generic business advice.
Peter Fuller discusses your lettings operation - portfolio size, current fee structure, renewals process and the specific revenue challenges you are facing. This shapes the review agenda.
The MOT review covers every dimension of the lettings operation systematically. This is not a one-hour visit - it is a structured audit of every process, fee and income stream.
The review produces specific, prioritised recommendations. Not a list of improvements to consider, but a ranked action plan with the expected revenue impact of each change.
Peter Fuller provides ongoing support as changes are implemented. The recommendations are not left with your management team to work through alone.
As changes bed in and income data becomes available, Peter Fuller reviews outcomes and adjusts the approach. The consultancy relationship is sustained until the improvements are embedded.
Peter Fuller works with independent letting agents who want to grow their lettings income and portfolio. Kerfuffle members get a personal introduction and a structured first consultation.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you commit
Peter Fuller's consultancy fees are agreed directly on a per-engagement basis. Book a call through Kerfuffle to arrange the initial consultation and understand what the review would cover for your specific operation.
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If your lettings income has been flat since 2019 and you want a structured plan to change that, start with a conversation.
Talk to Peter Fuller about your current portfolio, fee structure and what a comprehensive business review would look like for your specific operation.
Book a Zoom with Kerfuffle →Peter Fuller Property Consultants Limited was founded to help independent estate agents develop and grow their lettings operations in the post-tenant fee ban environment. Drawing on decades of operational experience in UK estate agency - including Peter Fuller's founding directorship at Romans - the consultancy focuses on specific, actionable revenue recovery and portfolio growth strategies for independent letting agents.
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Peter Fuller Property Consultants shows independent letting agents the specific steps to take. Talk to the team through Kerfuffle.
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