In lettings, the profit is in week 53 of the tenancy — not week 1. The supplier that fits is built for the long tenancy.
Product Care provides a unique service for letting agents, property management companies, and landlords that makes repairing or replacing a broken household electrical appliance quick and easy. Skilled Home Delivery Technicians deliver, install, and remove old appliances with electronic proof of delivery -- removing the logistics burden from your property management team.
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Managing appliance breakdown in a rental portfolio is one of the highest-friction maintenance tasks a letting agent faces. The appliance needs identifying, quoting, sourcing, delivering, installing and the old one disposing of -- all coordinated around a tenant's schedule. Every hour your team spends managing that process is an hour not spent on income-generating activity.
Three-week appliance resolution creates significant tenant dissatisfaction and landlord complaints. A specialist appliance service with delivery technicians who can arrive, install and remove old equipment in a single visit changes that timeline entirely.
Product Care bundles delivery, professional installation and recycling of the old appliance into a single service visit. One call, one booking, one attended delivery -- not three separate contractor relationships to manage.
Product Care's advanced online system provides electronic proof of delivery, status updates and on-time delivery confirmation. Your property management records are updated automatically rather than relying on manual logging by your team.
Product Care's Skilled Home Delivery Technicians do not simply drop and leave. They deliver to the preferred spot, unpack, install, allow time for inspection, and remove the old appliance. The service is designed around the experience of the tenant as well as the logistics of the property manager.
Product Care is designed specifically for the letting agent and landlord market -- not a consumer delivery service adapted for occasional professional use.
Deliveries are made by trained technicians, not standard couriers. The technician delivers to the client's preferred location, unpacks, inspects the product with the tenant, and ensures the delivery is accepted before leaving the property.
The technician team is expert in the installation of white goods -- washing machines, dishwashers, refrigerators, cookers and built-in appliances. The installation is completed correctly first time, not handed to a tenant to arrange with a separate trades contractor.
The old appliance is removed from the property and taken away for recycling as part of the same service visit. Property managers do not need to arrange separate disposal logistics or leave the old appliance in a communal area.
An advanced online system provides electronic proof of delivery, real-time status updates, and on-time delivery confirmation. Property managers and landlords have a digital record of every appliance delivery and installation without manual data entry.
Orders can be placed and amended to meet specific requirements -- product preferences, delivery scheduling, and installation notes are all accommodated through the ordering process.
The single-visit model -- delivery, installation, and removal in one attended appointment -- minimises the number of times a tenant needs to be at home and the total disruption to the tenancy during the appliance replacement process.
The Product Care process is designed to replace a multi-contractor, multi-day process with a single managed service visit.
The property manager identifies the replacement appliance needed and places an order through the Product Care system -- specifying the product, delivery address, and any installation notes.
A delivery appointment is scheduled to fit the tenant's availability. The technician team is briefed on the specific property and installation requirements before the visit.
The technician delivers the appliance to the agreed location, unpacks it, and allows time for inspection by the tenant or property manager before the delivery is formally accepted.
The technician installs the appliance professionally -- including plumbing connections for washing machines and dishwashers, positioning for built-in appliances, and initial testing.
The old appliance is removed and taken for recycling. Electronic proof of delivery is generated and available in the online system for the property manager's records immediately after the visit.
Product Care is featured on Kerfuffle and Compare The PropTech as a specialist appliance service for the lettings sector. The Kerfuffle route provides a structured introduction with commercial terms reviewed by your account manager.
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Product Care provides a white goods delivery, installation and removal service designed around the specific needs of letting agents, property management companies and landlords. The service is built on a Skilled Home Delivery Technician model -- professional delivery technicians who install rather than simply drop -- with an electronic proof of delivery system that keeps property managers' records accurate without manual logging. Product Care is listed on Kerfuffle with 10 verified reviews from estate agency and lettings clients.
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