K Compare The PropTech
Workflow and control supplier

What this supplier takes off your team's plate — what to look for.

The best operations layer is the one your team forgets is there because it just works.
##53 on Kerfuffle
See full Kerfuffle profile - 14 reviews, profile and more →
Kerfuffle & Compare The PropTech Feature

Property Redress Scheme: Government-Authorised Property Redress Scheme

Property Redress is one of the UK government's authorised consumer redress schemes for property agents - providing independent dispute resolution for consumers and mandatory membership compliance for estate and letting agents.

K
14 reviews
on Kerfuffle
G
328 Google reviews
3.6 stars on Google
#53
Rank #53
on the Kerfuffle platform

Your Kerfuffle presence vs the rest of the web

Kerfuffle
14
reviews
Google
328
reviews - 3.6 stars

You have 328 reviews sitting outside Kerfuffle.
Get them showing here - claim your page and sync.

For estate agents and property professionals

Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your agency.

Book a Zoom with Kerfuffle
Frequently asked questions

What estate agents ask about Property Redress Scheme.

Do estate agents and letting agents have to join Property Redress?
Yes - all residential estate agents and letting agents in England and Wales must be registered with a government-authorised redress scheme. Property Redress and TPOS are the two authorised schemes. Failure to register can result in fines of up to five thousand pounds.
What is the cost of membership for an agency?
Membership fees are set annually and vary by agency size. Contact Property Redress directly or via your Kerfuffle account manager for current fee information.
How does Property Redress handle a complaint?
Once a consumer submits a complaint (having first exhausted the agent's own process), Property Redress reviews the evidence from both parties. An adjudicator assesses the complaint against the relevant conduct standards and issues a decision that is binding on the agent.
Can a consumer take an agent to court instead of using Property Redress?
Consumers retain the right to pursue legal action separately. However, Property Redress is a no-cost alternative that provides resolution without court fees or legal costs, and is typically faster than litigation.
How does Kerfuffle membership relate to Property Redress?
Kerfuffle members can discuss their redress scheme compliance requirements with their account manager. Book a Zoom with the Kerfuffle team to understand your compliance obligations and how Property Redress membership works.
Is membership annual, and can it be cancelled?
Membership is typically annual. Agents must maintain active membership throughout their operation as a property agent - a lapse in membership creates a compliance gap and exposes the agency to enforcement action.
About Property Redress Scheme

Property Redress Scheme: Government-Authorised Property Redress Scheme

Property Redress is a government-authorised consumer redress scheme providing independent dispute resolution for consumers and mandatory compliance membership for estate and letting agents in England and Wales. With over 10 years in the property dispute resolution sector, they operate an online platform designed to make the complaint process accessible for consumers and manageable for agents. Membership of Property Redress fulfils the legal requirement for all residential property agents under current legislation.

14
Kerfuffle reviews
328
Google reviews
#53
Kerfuffle rank
PropTech That Pays

The Kerfuffle initiative that pays estate agents back for using the tools they buy.

PropTech That Pays Back rewards estate agents with kredits when they actively use their proptech tools - not just when they sign a contract. See which suppliers participate, what the pay-back terms are, and how to start earning.

See PropTech That Pays Back suppliers → Register your agency →

Ready to explore what Property Redress Scheme can do for your agency?

Talk to the Kerfuffle team first. Fifteen minutes to understand the offer, the member relationship and whether Property Redress Scheme fits your current priorities.

Want to talk through how this would work for your team?

Grab fifteen minutes with the Kerfuffle team. They will walk you through the member offer, answer your questions, and figure out the best fit for your branch.

Book a quick Zoom to discuss options →