PropServ is an AI-powered property maintenance platform for letting agents and property managers. Tenants report issues via AI phone, web or mobile. The system triages, troubleshoots and dispatches automatically. Your team deals only with the exceptions. Awaab's Law compliance, RICS accredited, integrated with your CRM.
Letting agents typically spend a disproportionate amount of their working week on maintenance coordination: taking reports, chasing quotes, updating landlords, following up on invoices and fielding repeat calls from frustrated tenants. PropServ automates the entire lifecycle - from first report to final payment.
PropServ's AI triage identifies the issue type and severity on first contact, troubleshoots common problems automatically and dispatches a contractor when needed - without your team being in the loop for routine issues.
PropServ's vetted contractor network provides automated routing to the right contractor for each job type - with quotes received and tracked through the platform, not by phone and email.
PropServ tracks maintenance issues from first report through to resolution with automated compliance deadline management - ensuring the timescales required by Awaab's Law are met and evidenced.
PropServ's automated commission model generates weekly Stripe payouts from contractor work - turning maintenance coordination into a revenue stream rather than just an overhead.
Every module is built to solve a specific operational challenge - and they work together as a single platform your team can rely on every day.
Tenants report maintenance issues via VoiceLine (AI phone available 24/7 in 36 languages), web form or mobile app. The issue is captured, categorised and assessed without your team's involvement.
Before any contractor is dispatched, PropServ's AI troubleshoots the issue - resolving common problems that do not require a contractor visit and saving both the landlord and the agent money.
For issues that require a contractor, PropServ routes the job to a vetted, appropriate contractor from the network - with quotes, job tracking and completion confirmation all managed in the platform.
Direct integration with leading letting agent CRMs means maintenance records, landlord notifications and compliance documentation flow automatically into your existing systems.
PropServ's AI mould detection feature analyses tenant-submitted images, assigns severity scores and generates a guided reporting and resolution process - critical for Awaab's Law compliance.
Every contractor job managed through PropServ generates a commission payment, distributed via weekly Stripe payouts to the agency - turning maintenance management into a regular revenue stream.
The path from introduction to live operation is designed to be as fast and frictionless as possible.
PropServ integrates directly with your existing letting agent CRM - syncing your property portfolio without manual data entry.
Tenants are notified of the new reporting channels: VoiceLine, web and mobile. No app download required for phone-based reporting.
From the first tenant report, PropServ manages the intake, triage and troubleshooting. Your team only sees the exceptions - jobs that need human judgement.
Approved contractors receive jobs through the platform, submit quotes, complete the work and invoice digitally - with the entire process tracked and auditable.
Automatic Stripe payouts each week for the maintenance volume processed through the platform. Transparent reporting on every transaction.
PropServ is featured on Compare The PropTech as part of the Kerfuffle partner programme. Members get more than a standard trial - you get a commercial conversation with your Kerfuffle account manager before you commit to anything.
Standard route
Off-the-shelf terms
Your terms, reviewed before you sign
Commercial terms, onboarding scope and pricing are agreed directly. Book through this page and your Kerfuffle account manager will be in the conversation before anything is signed.
PropServ's full Kerfuffle profile has 9 verified agent reviews, ratings and profile details. Open in a new tab - your spot on this page is saved.
Already a Kerfuffle member? Write a review of PropServ →
A 15-minute Zoom with the Kerfuffle team covers the member offer, your agency's specific needs, and whether PropServ is the right fit - before you commit to anything.
Walk through the member offer, ask your questions, and understand how PropServ compares to what you currently use. Your Kerfuffle account manager will be on the call.
Book a Zoom with Kerfuffle →“Letting agent principal, Build-to-Rent operatorVerified Kerfuffle review Before PropServ, maintenance took up a disproportionate amount of our team's time - triaging reports, chasing contractors, following up on invoices. Now that whole cycle is automated. Our team handles the exceptions; PropServ handles the rest.
PropServ is an AI-powered property maintenance platform trusted by over 500 companies and RICS accredited. Built specifically for the needs of letting agents, property managers and build-to-rent operators, it automates the maintenance lifecycle from tenant report through to contractor payment - reducing the administrative burden on agency teams while generating new revenue from maintenance commissions. PropServ is integrated with Street.co.uk and built to meet the compliance requirements of Awaab's Law and the Renters' Rights Act.
PropTech That Pays Back is a Kerfuffle initiative that rewards estate agents with kredits when they actively use the tools they invest in. Check whether PropServ participates and see what other agents say about getting value from it.
Book a 15-minute Zoom with the Kerfuffle team. We will walk you through the member offer, answer your questions and make sure it is the right fit before you commit to anything.
Want to talk through how this would work for your team?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your agency.
Book a quick Zoom to discuss options →