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#265 ON KERFUFFLE
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Your sales are taking too long to exchange. Here is why - and how to fix it. Rello cuts 29 days off the average time to exchange by doing the chain checking and chasing for you.

Rello is a dedicated sales progression and conveyancing service for estate agents and mortgage advisers. Your team refers the client, Rello handles the chain checking and chasing, and the average time to exchange reduces by 29 days. Full chain visibility throughout - you always know what everyone is waiting for.

29days
29days
Reduction in time to exchange
Chain
Chain
Full visibility at all times
App
App
Simple referral and tracking
Quality
Quality
Lawyers chosen for completion success
The sales progression burden

Chain chasing is the most time-consuming and least valuable task in estate agency. Rello takes it off your team entirely.

The average UK property transaction takes far longer than it needs to because information moves slowly between solicitors, mortgage advisers, agents and clients. Rello removes the bottleneck by taking ownership of the entire chain checking and chasing process - leaving your team free to focus on generating the next transaction.

Our sales progressors spend most of their day chasing solicitors by phone.

Rello does the chain checking and chasing. Your team sees the chain view - who is waiting for what - without being the ones who have to make the calls. That time goes back to your business.

Transactions are taking three to four months to exchange. It is damaging client satisfaction.

Rello's average client sees a 29-day reduction in time to exchange. Faster completions, better client reviews, more referrals.

We refer clients to conveyancers but we have no idea what happens after that.

The Rello App gives your team full visibility of the chain throughout - what is outstanding, what is blocking exchange, and what the earliest exchange date is. No more chasing for updates.

We keep losing sales to fall-throughs in the later stages.

Rello's proactive chain management identifies blockers early - before they become fall-through risks. Issues that could collapse a deal weeks later are resolved when they are still fixable.

How Rello works

Six capabilities that make the difference for your agency.

Every module is built to solve a specific operational challenge - and they work together as a single platform your team can rely on every day.

1

Sales progression service

Rello takes ownership of the chain checking and chasing process - following up with all solicitors, updating all parties and proactively identifying what each party is waiting for before they can exchange.

2

Chain view visibility

Full visibility of the entire chain for your team through the Rello platform - every party, every outstanding item, every blocker, and the earliest date exchange could happen.

3

Conveyancing marketplace

High-quality conveyancers selected specifically for customer service, efficiency and completion success. Agents refer clients through the platform; Rello coordinates the legal process.

4

Exchange date coordination

Simple tools that capture and share the information needed to agree exchange and completion dates - removing the back-and-forth that delays even straightforward transactions.

5

Consumer-facing Rello app

Buyers, sellers and other chain parties access their own view of the transaction - reducing the calls and emails into your office that consume agent time.

6

Referral management

A simple referral process for agents and mortgage advisers - refer the client through the app, track the referral, and receive updates automatically as the transaction progresses.

Your journey with Rello

From first conversation to measurable results - five steps.

The path from introduction to live operation is designed to be as fast and frictionless as possible.

1

Refer the client

Use the Rello referral app to refer a buyer or seller. The process is designed to be as simple as possible for the agent.

2

Rello takes over progression

From the moment of referral, Rello's team begins chain checking, chasing solicitors and keeping all parties informed - with full notes visible to your team throughout.

3

You monitor via chain view

Your negotiator and sales progressor see the live chain view - everything that is outstanding, everything that is resolved, and what each party is waiting for.

4

Exchange is coordinated

Rello's tools coordinate the exchange date agreement between all parties in the chain - replacing the multi-party phone call marathon with a structured, captured process.

5

Complete faster

Transactions managed through Rello exchange an average of 29 days faster than the industry average.

The Kerfuffle member offer

Kerfuffle members get access to commercial terms that are not available off the shelf.

Rello is featured on Compare The PropTech as part of the Kerfuffle partner programme. Members get more than a standard trial - you get a commercial conversation with your Kerfuffle account manager before you commit to anything.

What Kerfuffle members get

  • Priority access for Kerfuffle members
  • Member-only terms reviewed by your AM
  • Referral app setup for your whole team
  • Kerfuffle AM in the commercial conversation
  • Full chain visibility from day one
Kerfuffle member route

Standard route

Off-the-shelf terms

Your terms, reviewed before you sign

Bespoke deal
Scoped to your agency's specific needs

Commercial terms, onboarding scope and pricing are agreed directly. Book through this page and your Kerfuffle account manager will be in the conversation before anything is signed.

More on Kerfuffle

Dig into the data before you book a demo.

Rello's full Kerfuffle profile has 8 verified agent reviews, ratings and profile details. Open in a new tab - your spot on this page is saved.

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Ratings and awards
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Book a conversation

Talk to the Kerfuffle team about Rello and what Kerfuffle members get.

A 15-minute Zoom with the Kerfuffle team covers the member offer, your agency's specific needs, and whether Rello is the right fit - before you commit to anything.

15 minutes with Kerfuffle - on Rello

Walk through the member offer, ask your questions, and understand how Rello compares to what you currently use. Your Kerfuffle account manager will be on the call.

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Branch manager, South East England
Verified Kerfuffle review We referred our first transaction to Rello expecting the same experience as dealing with conveyancers ourselves. It was completely different - the chain checking happened proactively, we had full visibility throughout, and the transaction exchanged three weeks faster than our average.
Frequently asked questions

What agents ask before they get started with Rello.

What does Rello actually do for estate agents?
Rello takes ownership of the sales progression process - chain checking and chasing all parties, giving agents full visibility of the chain and what each party is waiting for, and coordinating the exchange date agreement. The average time to exchange reduces by 29 days.
Does Rello replace our in-house sales progressors?
Rello supplements or replaces the manual chain-chasing part of sales progression. Your team keeps the relationship with the client and vendor; Rello does the repetitive, time-consuming work of chasing solicitors and tracking the chain.
How is the 29-day reduction achieved?
By proactively managing the chain from referral through to exchange - identifying blockers early, maintaining momentum across all parties simultaneously, and providing a structured exchange date coordination process that removes weeks of back-and-forth.
Who are the conveyancers on the platform?
Conveyancers are specifically selected for customer service, process efficiency and completion success - not just price. Rello prioritises lawyers who move transactions forward rather than those who are simply available.
Does Rello work with any CRM or is there an integration requirement?
The Rello app is a standalone platform accessible to any agent. No CRM integration is required to start using the sales progression service.
How do Kerfuffle members access the deal?
Book through this page and mention Kerfuffle or Compare The PropTech. Your AM will be in the commercial conversation before you commit.
About Rello

Rello: the background behind the reviews.

Rello was built to address the most persistent problem in UK property transactions: the time it takes to get from accepted offer to exchange. Under Andy's leadership, Rello has built a platform that gives estate agents and mortgage advisers full chain visibility while taking the chain-chasing burden entirely off their teams. The 29-day reduction in average time to exchange is the measurable result. Based in Haddenham, Rello works with estate agents and mortgage brokers across England and Wales.

8
Kerfuffle agent reviews
5.0
Average Kerfuffle rating
#265
Kerfuffle ranking
PropTech That Pays

PropTech That Pays Back - see if Rello qualifies.

PropTech That Pays Back is a Kerfuffle initiative that rewards estate agents with kredits when they actively use the tools they invest in. Check whether Rello participates and see what other agents say about getting value from it.

See Rello on PropTech That Pays → Register your agency →

Ready to see what Rello looks like for your agency?

Book a 15-minute Zoom with the Kerfuffle team. We will walk you through the member offer, answer your questions and make sure it is the right fit before you commit to anything.

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