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Managing properties for landlords takes resource you may not have. Outsourcing to specialists is the rational answer. Rushbrook and Rathbone has been the rational choice since 1997.

Rushbrook and Rathbone provides outsourced property management, block management and staff relocation services for landlords, estate agents and corporate clients. Their ARLA-trained team, regulated by Propertymark CMP, has been managing UK residential property since 1997 - and consistently delivering the kind of service that earns long-term relationships.

1997
Since 1997
Over 25 years of property management
ARLA
ARLA-trained
Propertymark CMP regulated
4.1
4.1 Trustpilot
255 Trustpilot reviews
5.0
5.0 Kerfuffle
Perfect score on Kerfuffle

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The property management outsourcing problem

Building a full in-house property management team is expensive. Outsourcing to an unreliable partner is worse.

For estate agents adding lettings, corporate landlords building portfolios and companies relocating staff, property management is a core function that requires specialist expertise, ARLA-compliant processes and genuine accountability. The wrong outsourced partner creates the same problems as no partner at all - but with an additional layer of blame.

"Our lettings portfolio is growing faster than our management team can handle."

Scaling an in-house property management team costs significantly more than the revenue it generates at lower portfolio sizes. An outsourced partner who works to your standards removes the headcount cost while maintaining the service level.

"We handle the lettings but have no block management capability and keep losing those instructions."

Block management is a specialist discipline with its own regulatory requirements, service charge obligations and leaseholder communication standards. Without it, you cannot compete for that business.

"Our corporate client needs 12 staff relocated across three cities. We cannot manage those tenancies ourselves."

Staff relocation tenancies require coordination across multiple geographies, flexible tenancy terms and a level of service that corporate HR departments demand. A specialist partner handles all of that.

"We had a property management complaint and it revealed gaps in our compliance process."

ARLA compliance, deposit protection, gas safety and electrical certification requirements are non-negotiable. Gaps in process create regulatory exposure. Regulated outsourced management removes that risk.

How Rushbrook and Rathbone works

Six services that cover every dimension of residential property management your agency or landlords need.

Rushbrook and Rathbone has built its service around the real-world requirements of estate agents, corporate landlords and private clients who need property management done right and done compliantly.

1

Outsourced property management for agents

Letting agents who want to add managed properties to their service without the overhead of a full property management department use Rushbrook and Rathbone to provide the management function under their existing client relationship.

2

Block management

Rushbrook and Rathbone provides block management for residential developments, handling service charge administration, leaseholder communications, maintenance coordination and compliance with the relevant legal obligations.

3

Staff relocation management

Corporate clients relocating employees to the UK or across regions use Rushbrook and Rathbone to manage the tenancy arrangements - from finding suitable properties to managing the ongoing relationship with landlords and ensuring smooth transitions.

4

ARLA-trained professional team

The Rushbrook and Rathbone team is trained to ARLA standards and the company is regulated by Propertymark CMP. This provides the compliance foundation that clients and partners require from a property management provider.

5

Landlord management services

Private landlords with portfolios they do not want to self-manage delegate day-to-day property management to Rushbrook and Rathbone, retaining the financial return while removing the operational burden of tenant contact, maintenance and compliance.

6

FCA-regulated financial services access

Rushbrook and Rathbone Limited is an appointed representative of Let Insurance Services Limited, authorised and regulated by the Financial Conduct Authority. This provides access to regulated insurance products as part of a managed property service.

Your property management journey with Rushbrook and Rathbone

From portfolio handover to fully managed service - five steps.

Rushbrook and Rathbone manages the transition from your current arrangements to their service with minimal disruption to landlords, tenants and your agency relationship.

1

Scope and agreement

Rushbrook and Rathbone agree the scope of management services required - whether that is full portfolio management, block management, relocation services or a combination. Terms are agreed transparently before any properties transfer.

2

Portfolio review and onboarding

Properties are reviewed, compliance status is checked and any outstanding issues are identified. Landlords are informed of the management arrangement and introduced to the Rushbrook and Rathbone team.

3

Tenant and landlord communication

Tenants are notified of the new management arrangements and introduced to their dedicated point of contact. Landlord reporting structures are established so clients always know where their property stands.

4

Ongoing management

Day-to-day management covers rent collection, maintenance coordination, compliance scheduling and tenant management. The Rushbrook and Rathbone team handles every element so landlords and agents do not have to.

5

Reporting and review

Regular reporting keeps landlords and agency partners informed on property performance, maintenance activity and compliance status. Periodic reviews ensure the service continues to meet requirements as portfolios change.

The Kerfuffle member offer

Kerfuffle members get a personal introduction to Rushbrook and Rathbone and a tailored conversation about outsourced management options.

Rushbrook and Rathbone works with letting agents, corporate clients and private landlords. Kerfuffle members get a direct route to the senior team and commercial terms discussed from the first conversation.

What Kerfuffle members get

  • Personal introduction to the Rushbrook and Rathbone senior team
  • Tailored scope assessment for outsourced management or block management
  • FCA-regulated insurance access as part of the management service
  • ARLA-trained professionals on every property
  • Propertymark CMP regulated - full compliance assurance
Kerfuffle member route

Standard route

Off-the-shelf pricing

Your terms, reviewed before you commit

Bespoke deal
Scoped to your agency and requirements

Management fees are scoped to your portfolio type and size. Rushbrook and Rathbone discuss commercial terms directly with each agency partner - book a call through Kerfuffle to start the conversation.

More on Kerfuffle

Dig into the data before you book a call.

Rushbrook & Rathbone's full Kerfuffle profile has verified agent reviews, full supplier overview, and all contact details. Open in a new tab — your spot on this page is saved.

1
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Recognition & standing
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Book a conversation

Talk to Rushbrook and Rathbone about your outsourced management requirements.

Whether you are a letting agent looking to scale managed properties without headcount, a corporate client with relocation needs or a landlord who wants professional management, start with a conversation.

15-minute introduction call

Talk to the Rushbrook and Rathbone team about your portfolio, your management requirements and what an outsourced arrangement would look like in practice.

Book a Zoom with Kerfuffle →
Frequently asked questions

What agents and landlords ask about outsourced property management.

What is the difference between outsourced lettings management and block management?
Outsourced lettings management covers the day-to-day management of individual residential tenancies on behalf of landlords or letting agents. Block management covers the management of residential developments, including service charge administration, leaseholder communications and building maintenance.
How does the Propertymark CMP regulation protect clients?
Propertymark Client Money Protection means that client funds - rental income, deposits and other monies - are protected by a regulated scheme. If a management company fails, client money is not lost. It is one of the clearest signals of a legitimate and regulated operation.
Can Rushbrook and Rathbone manage properties under our agency brand?
This is a common arrangement. Many letting agents use Rushbrook and Rathbone to provide the management function while maintaining their own client relationship and branding. The details of how the service is presented to landlords and tenants are agreed at the outset.
What is involved in staff relocation management?
Rushbrook and Rathbone manages the full tenancy cycle for employees being relocated by their employer. This includes identifying suitable properties, arranging tenancies, managing the landlord relationship and ensuring a smooth transition as the relocation unfolds. They work with corporate HR departments directly.
How do Kerfuffle members access Rushbrook and Rathbone?
Book a call through the Calendly link on this page. The Kerfuffle team will facilitate the introduction and help you have the right conversation about your specific management requirements.
About Rushbrook and Rathbone

Property management specialists serving UK landlords, agents and corporate clients since 1997.

Rushbrook and Rathbone was established to provide property management services that consistently meet the highest standards of compliance and client service. Operating from Hitchin, Hertfordshire, the company serves clients across the UK with ARLA-trained professionals, Propertymark CMP regulation and FCA-appointed representative status. Their Trustpilot score of 4.1 across 255 reviews reflects a long track record of managing expectations and delivering consistently.

1997
Year established
255
Trustpilot reviews, 4.1 score
ARLA
ARLA-trained team
FCA
FCA-regulated appointed representative
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Property management should not be a source of risk for your agency or your landlords.

Rushbrook and Rathbone has been removing that risk for over 25 years. Talk to the team through Kerfuffle.

Want to talk through how this would work for your agency?

Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your branch.

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