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Conveyancing delays cost agents instructions, harm client relationships and erode the commission on deals that should have completed months ago. Smoove connects everyone in the transaction and cuts the delays out of the process.

Smoove is the UK's leading conveyancing technology provider, best known for eConveyancer -- the online comparison platform used by mortgage brokers, lenders and intermediaries to help clients instruct vetted, regulated solicitors. Their DigitalMove platform centralises communication between buyers, sellers, agents and conveyancers. 20 years of property technology. Approximately 5% of all new UK conveyancing instructions flow through Smoove's platforms.

20+
20+ years
Building property transaction technology in the UK
5%
~5% share
Of new UK conveyancing instructions
2003
Founded 2003
Thame, Oxfordshire -- now part of PEXA Group
All
All parties
Clients, brokers, agents, solicitors -- one connected platform

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The problem

The average UK property transaction takes months longer than it should. The root cause is almost always the same: information trapped in email chains, parties unable to see the status of their own case.

Conveyancing falls through, delays compound and clients lose confidence when nobody in the transaction has a clear picture of what is happening. Estate agents are typically caught in the middle -- chasing solicitors, updating clients and managing expectations without any real visibility into case progress. Smoove was built to change this dynamic by connecting all parties on a shared platform where information flows automatically.

"Transactions are falling through because of delays in conveyancing."

34% of property transactions do not complete, according to Smoove's own data. When conveyancing slows -- due to miscommunication, missing information or parties operating in silos -- the risk of fall-through compounds. A shared digital platform reduces the friction that leads to withdrawal.

"We lose clients' confidence when we cannot tell them where their case stands."

Clients who cannot see their case progress call you. When you cannot tell them anything definitive, their confidence in the transaction -- and in your agency -- drops. DigitalMove gives clients real-time access to their own case status, removing you from the role of unwilling messenger.

"Our mortgage broker relationships are not generating consistent conveyancing referrals."

eConveyancer is already embedded in the workflow of many mortgage brokers and intermediaries. If you are working with brokers who use Smoove's comparison platform, there may be a natural connection to formalise -- a conversation worth having to understand how conveyancing referrals currently flow in your market.

"We want to give clients a more professional transaction experience."

A branded, digital transaction platform positions your agency as professional and forward-thinking. Clients who experience a smooth, transparent transaction through DigitalMove are more likely to recommend you and less likely to cite the sale process as a reason to try a different agent next time.

How it works

Six core capabilities that make Smoove the UK's leading property transaction technology platform.

Smoove operates across multiple platforms that serve different points in the property transaction journey -- from conveyancing comparison at the mortgage stage through to digital case management at completion. Together, they represent a comprehensive approach to removing the friction from property transactions.

1

eConveyancer -- online comparison

The flagship platform used by mortgage brokers and intermediaries across the UK. Clients compare vetted, regulated solicitors and licensed conveyancers and instruct directly through the platform. Approximately 5% of all new UK conveyancing instructions are generated through eConveyancer -- making it one of the most significant sources of conveyancing work in the UK market.

2

DigitalMove -- transaction management

DigitalMove centralises the conveyancing process: buyers, sellers, agents and solicitors all access the same case from one platform. Document exchange, ID verification, progress milestones and communications are handled digitally -- reducing the paper trail, cutting delay and giving all parties a clear view of where the transaction stands.

3

Lender panel management

Smoove provides panel management services to major UK lenders and building societies -- most recently partnering with Nottingham Building Society to manage their lender panel. This institutional-grade workflow management ensures that conveyancers are approved, documents are transmitted securely and risk profiles are maintained across large lending operations.

4

Conveyancing comparison for all channels

Beyond mortgage brokers, Smoove's comparison tools connect estate agents, lenders and consumers directly with suitable legal representation. The platform covers residential conveyancing, lease extensions, wills and related services -- a broad set of ancillary legal services accessible from a single comparison point.

5

Client-facing digital workflow

DigitalMove's client interface guides home movers through the process with a dynamic to-do list, reminders and secure document upload. Clients complete their own tasks within the platform rather than sending paper forms and waiting for acknowledgement -- accelerating the process at the points that typically cause the most delay.

6

ID verification and compliance

Smoove's platforms include digital ID verification tools that confirm client identity securely online -- satisfying compliance requirements without manual processing. For solicitors and lenders managing large case volumes, this automated verification step removes a consistent bottleneck in the early stages of a transaction.

Getting started

How Smoove fits into a property transaction -- from conveyancing comparison to digital completion.

Smoove's platforms are designed to interoperate with the existing workflow of agents, brokers, solicitors and lenders rather than replacing it. The starting point depends on where in the transaction you want to improve communication and efficiency.

1

Identify where Smoove fits your agency

Smoove's platforms serve different roles. If your focus is on generating conveyancing referrals and earning referral income, eConveyancer is the starting point. If you want to improve the client experience during a live transaction, DigitalMove is the relevant tool. A conversation with Smoove's team will identify the right entry point for your agency.

2

Connect with mortgage brokers already on eConveyancer

Many brokers who work with residential buyers are already using eConveyancer to source conveyancing for their clients. Understanding how conveyancing referrals currently flow between your agency and the brokers you work with -- and whether Smoove is already part of that chain -- is a useful first step.

3

Invite parties onto DigitalMove for active transactions

For transactions already in progress, DigitalMove invites buyers, sellers, agents and solicitors onto the shared platform. Each party sees their own tasks, their own progress and the milestones relevant to their role -- without the other parties having to share that information manually.

4

Clients complete tasks in the platform

ID verification, document upload, form completion and progress acknowledgement are all handled within DigitalMove by clients on their own timeline. Solicitors receive complete, verified information rather than chasing missing documents -- and agents receive real-time confirmation that tasks have been completed.

5

Transaction completes with a full digital record

Every action taken within DigitalMove is logged -- creating a complete digital record of the transaction from initial instruction through to completion. For agents, this record supports client communication, complaint handling and process improvement in future transactions.

The Kerfuffle member route

Kerfuffle members can discuss Smoove's platforms and get an introduction through Compare The PropTech.

Smoove is featured on Kerfuffle and Compare The PropTech. If you are a Kerfuffle member and want to understand how Smoove's conveyancing platforms could work alongside your agency, book a discussion below.

What you get through this route

  • Direct introduction to the Smoove team via Kerfuffle
  • Discussion of eConveyancer, DigitalMove or lender panel management for your situation
  • Understanding of how conveyancing referrals and income can work through Smoove's platforms
  • 20 years of property transaction technology expertise applied to your specific context
Kerfuffle member route

Pricing model

Bespoke
Platform access and commercial terms vary by use case

Smoove's commercial model depends on which platforms are relevant to your agency and how you want to use them. A direct conversation with their team is the fastest way to understand what applies to your situation.

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Frequently asked questions

What agents ask about Smoove.

What is the difference between eConveyancer and DigitalMove?
eConveyancer is Smoove's online comparison platform -- it is used by mortgage brokers and intermediaries to help clients compare and instruct vetted solicitors. DigitalMove is Smoove's transaction management platform -- it is used during the active transaction to connect buyers, sellers, agents and conveyancers on a shared digital case. Both sit under the Smoove brand but serve different stages of the transaction journey.
Is Smoove relevant if our agency does not do a large volume of conveyancing referrals?
It depends on your starting point. If you currently recommend solicitors to clients informally, formalising that through eConveyancer creates a structured, trackable referral process that earns income. If your focus is on the client experience during transactions, DigitalMove addresses that independently of conveyancing referral volume.
Smoove is owned by PEXA Group -- does that affect how they operate in the UK?
PEXA Group is an Australian property technology company that acquired Smoove as part of its expansion into the UK property market. For UK agents and brokers, Smoove's platforms continue to operate under the Smoove brand and team, with the backing of a well-capitalised group that has a significant interest in the UK home ownership journey.
How does DigitalMove reduce fall-through rates?
By giving all parties real-time visibility into case progress and a structured way to complete their own tasks, DigitalMove reduces the delays that accumulate when information gets stuck in email chains. Smoove's data indicates that 34% of transactions fail to complete -- many of these failures are attributable to communication breakdown and unnecessary delays that a shared digital platform is specifically designed to prevent.
What ID verification and compliance does Smoove handle?
DigitalMove includes digital ID verification that meets the requirements for client identity checks in a UK conveyancing context. Clients verify their identity through the platform rather than submitting paper documents, which removes a consistent bottleneck at the early stages of a transaction and gives solicitors confidence in the accuracy of what they receive.
How do I access Smoove through Kerfuffle?
Book a discussion through the Calendly link on this page. The Kerfuffle team will connect you with Smoove. If you are not yet a Kerfuffle member, visit comparetheproptech.com/become-a-partner to find out more.
About this supplier

20 years of building conveyancing technology -- now part of PEXA Group, the global property transaction platform.

Smoove was founded in 2003 and is headquartered in Thame, Oxfordshire. From eConveyancer -- which holds approximately 5% of all new UK conveyancing instructions -- to DigitalMove and lender panel management, Smoove has spent two decades building technology that removes friction from the UK home ownership journey. In 2022, Smoove became part of PEXA Group, bringing institutional backing and international scale to a UK-focused technology business.

20+
Years of property technology
5%
UK conveyancing market share
2003
Founded, Thame, Oxfordshire
PEXA
Part of PEXA Group
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