Lettings agencies that grow their managed portfolio face a problem: the operational work grows with it, but revenue does not scale at the same rate. Rent collection, compliance checks, maintenance coordination, periodic inspections, and landlord communication all require staff time. The answer is not always to hire more property managers - it is to change how the work is done.
Lettings agencies that grow their managed portfolio face a problem: the operational work grows with it, but revenue does not scale at the same rate. Rent collection, compliance checks, maintenance coordination, periodic inspections, and landlord communication all require staff time. The answer is not always to hire more property managers - it is to change how the work is done.
Managed portfolio growth creates disproportionate operational overhead
Property manager capacity is the limiting factor on how many properties the agency can take on
Compliance requirements around rent collection, inspections, and gas certificates add management complexity
Landlords expect faster communication and more transparency than legacy processes deliver
Profit margin on the managed portfolio is squeezed when staffing costs rise with portfolio size
Lettings agencies that grow their managed portfolio face a problem: the operational work grows with it, but revenue does not scale at the same rate. Rent collection, compliance checks, maintenance coordination, periodic inspections, and landlord communication all require staff time. The answer is not always to hire more property managers - it is to change how the work is done.
Solace is not just software and not just outsourced staff. It is both: a technology platform combined with an experienced team of property managers who run the work.
Rent collection is automated through the Solace platform. Arrears are flagged and chased automatically. Landlords receive faster, more consistent disbursements.
Solace handles the compliance workflow for maintenance: gas safety, electrical certificates, EICRs, and periodic inspection scheduling. Certificates are tracked and renewals managed proactively.
Inspections are scheduled, conducted, and reported by the Solace team. Reports are provided to the landlord with photographic evidence and any action items identified.
Solace operates as an extension of the agency. Landlords and tenants communicate with a property management resource that presents as part of your brand.
As the managed portfolio grows, Solace scales with it without the agency needing to recruit additional property managers proportionally.
Getting started with Solace through Kerfuffle.
Solace reviews the agency's current managed portfolio: size, property types, current compliance status, and existing management workflows.
The portfolio is onboarded to the Solace platform. Compliance records, tenancy documents, and landlord contacts are migrated. The Solace property management team is briefed on each property.
Day-to-day management operations transfer to Solace: rent collection, maintenance coordination, compliance scheduling, tenant communication, and periodic inspections.
Landlords continue to receive regular updates, inspection reports, and disbursement notifications. Communication is under the agency's brand.
As new managed instructions are taken on, they are onboarded to the Solace model. Portfolio growth is no longer limited by property manager headcount.
Solace is a verified Kerfuffle partner with 4 perfect-score agent reviews. Members coming via Compare The PropTech get the Kerfuffle account manager introduced before any commercial conversation.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Solace pricing is based on the number of managed properties in your portfolio. The initial conversation with your Kerfuffle account manager will establish the right structure for your agency before any commercial discussion begins.
Solace's full Kerfuffle profile has 4 verified agent reviews, ratings, awards and case studies. Open in a new tab - your spot on this page is saved.
Already a Kerfuffle member? Write a review of Solace →
A walkthrough of how Solace combines software and a management team, covering rent collection, compliance, inspections, and landlord communication for your portfolio.
The session covers how the Solace software platform works, how the Solace property management team is structured, how the transition from existing workflows is managed, and what a typical agency sees in terms of compliance improvement, landlord satisfaction, and operational capacity released in the first six months.
Solace was built to solve the scalability problem in residential lettings management. When a portfolio grows, operational complexity grows with it - rent collection, maintenance, compliance, inspections, tenant and landlord communication all require more capacity. Solace provides that capacity by combining a property management software platform with a team of experienced property managers who handle the day-to-day work. Agencies get a managed portfolio operation that scales without proportional headcount growth, compliance that is managed proactively rather than reactively, and landlords who receive a better service without the agency hiring more people to deliver it.
Solace is part of the PropTech That Pays Back initiative - a Kerfuffle programme that rewards UK estate agents with kredits for actively using the tools they invest in, not just signing the contract. See Solace's pay-back terms and what other agents are saying.
Automated rent collection, compliance management, periodic inspections, and landlord communication - delivered by software and an experienced team, under your brand. Talk to Kerfuffle and get the introduction.
Want to talk through how Solace would work for your team?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the right fit for your agency.
Book a Zoom with Kerfuffle →