Swift Exchange is a specialist sales progression service for estate agents. Once you have an offer accepted, Swift Exchange takes over the chase - managing conveyancers, handling chain updates, keeping buyers and vendors informed and resolving the issues that cause transactions to stall or collapse. Your negotiators focus on the next instruction. Swift Exchange protects the ones you have already won.
Most fall-throughs are preventable with faster chain management, earlier issue identification and consistent pressure on conveyancers. Swift Exchange provides the dedicated resource to do this at a higher standard than a busy negotiator can manage alongside their other work.
The best negotiators are always winning the next instruction. Sales progression requires a different kind of persistent, process-driven focus that competes directly with the time and energy that new business development requires.
Conveyancers handle hundreds of cases. Properties with active agents chasing them move faster than properties where no one is applying consistent, knowledgeable pressure. Swift Exchange provides that pressure at scale.
Most sales that fall through show warning signs weeks before the transaction collapses. Swift Exchange identifies those signs earlier and applies the intervention that prevents the collapse - keeping more of your agreed sales intact through to exchange.
The post-offer period is when trust in your agency is built or lost. Buyers and vendors who receive regular, accurate updates are far less likely to withdraw than those who feel their sale is being managed passively.
Swift Exchange operates as an extension of your sales team - taking ownership of the progression workflow from offer accepted to exchange, with regular reporting back to your branch.
A dedicated Swift Exchange case manager takes ownership of each sale from offer acceptance. One person is responsible for the case from start to exchange - not a rota, not a shared inbox.
Daily and weekly contact with all conveyancers in the chain. Swift Exchange knows which conveyancers respond to which approaches and applies the consistent pressure that moves cases forward.
For complex chains, Swift Exchange tracks the status of every link. Issues in one part of the chain are identified before they affect your client's sale. Risk is flagged early enough to act.
Regular updates to all buyers and vendors in your transactions, with consistent tone and accurate status reporting. No buyer or vendor is left without an update for more than the agreed communication interval.
When a transaction issue arises - a survey problem, a mortgage delay, a legal query - Swift Exchange identifies it, communicates it and escalates appropriately to keep the transaction moving.
Your branch receives regular pipeline status reports covering all Swift Exchange managed cases. You see the status of every sale, the current risk level and the actions in progress without having to chase for updates.
Swift Exchange begins work on a sale the moment an offer is accepted and you pass the case to them. The handover process is designed to be fast and simple.
When an offer is accepted, you notify Swift Exchange with the basic case details - buyer, vendor, property, solicitors and timeline expectation.
Swift Exchange sets up the case management file and makes first contact with all solicitors and parties within 24 hours of receiving the case.
Regular conveyancer contact, chain monitoring and buyer/vendor updates start immediately. The progression cadence is set according to the complexity of the case.
Any issues surfaced during progression are communicated to your branch immediately with Swift Exchange's assessment of the risk and recommended response.
On exchange, Swift Exchange provides a case completion summary to your branch. The case is closed and resources move to the next active file.
Swift Exchange is a Kerfuffle-rated supplier. Members get more than a standard trial - you get a commercial conversation with your Kerfuffle account manager in the loop before you commit to anything.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Pricing and onboarding scope are agreed per agency. Book a demo and the team will scope it live - with your Kerfuffle AM in the room.
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A walkthrough of Swift Exchange's platform followed by live Q&A for estate and lettings professionals.
A practical walkthrough of Swift Exchange's platform, covering the features your estate and lettings team will use every day. Followed by live Q&A.
Swift Exchange was built to address one of the most persistent problems in residential sales: the gap between offer accepted and exchange where transactions stall, chains collapse and agreed sales that should complete do not. The company provides specialist progression resource that applies consistent, informed pressure at the right moments in the conveyancing chain - reducing fall-throughs, accelerating timelines and improving the experience for buyers, vendors and the estate agencies that won the instructions.
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