Done well, cross sales pay for the marketing budget. Done badly, they cost you the customer.
Tenancy360 is an industry-changing tenant onboarding platform that takes prospective tenants from application through to signed tenancy agreement and initial payment collection. Referencing, right to rent, compliance documents, rent guarantee insurance and deposit replacement -- all accessible from one place, with the flexibility to configure each tenancy individually.
You have 10 reviews sitting outside Kerfuffle.
Get them showing here - claim your page and sync.
Most letting agencies manage tenant referencing through a mix of third-party referencing providers, manual form collection, email chains and separate systems for tenancy agreements and payment. When any of these steps fails -- a check that was not completed, a document that was not signed, a payment that was not collected before keys were handed over -- the consequences fall on the agent and the landlord.
When referencing, agreement signing and payment collection happen in separate systems, the risk of a step being missed increases with every tenancy. Tenancy360 consolidates the full process into one dashboard, reducing the administrative complexity and the compliance risk.
When individual property managers handle referencing differently -- using different providers, applying different thresholds, skipping steps under time pressure -- your agency's compliance position becomes uneven. Tenancy360 standardises the process while allowing individual configuration per tenancy.
When referencing and onboarding happen across email and multiple systems, tracking which applicants are at which stage requires manual effort. Tenancy360's dashboard gives letting agents a clear view of every active application and its current status.
Compliance document management -- EPCs, electrical safety certificates, gas safety records -- runs alongside the referencing process for every new tenancy. Tenancy360's dashboard lets agents manage these documents in the same place as the referencing workflow rather than tracking them separately.
Tenancy360 is built around the principle that every step of tenant onboarding should be manageable from one place, with the flexibility to configure each tenancy individually according to the landlord's requirements and the property's circumstances.
Tenancy360's referencing covers every standard check: right to rent status, employment verification, affordability assessment, credit file history and previous landlord references. The platform allows agents to configure the exact checks required for each individual tenancy -- so the referencing process fits the needs of the property and landlord rather than a fixed template.
Right to rent checks are a legal requirement for all residential tenancies in England. Tenancy360 manages the right to rent verification process digitally, with evidence captured and stored within the platform -- giving agents a documented compliance record that is accessible if they are ever required to demonstrate that checks were completed correctly.
EPCs, EICRs (electrical safety certificates) and gas safety certificates are tracked within the Tenancy360 dashboard alongside the referencing workflow. Agents can see at a glance which properties have current compliance documents and which have certificates approaching expiry -- without maintaining a separate tracking system.
Once referencing is complete, Tenancy360 issues the tenancy agreement digitally. Tenants sign within the platform, creating a signed, time-stamped record that is held alongside the referencing evidence and compliance documents for the full tenancy record.
Initial payments -- security deposit, first month's rent -- are collected through the Tenancy360 platform. Payment is confirmed before the tenancy begins, reducing the risk of a move-in where payment has not yet cleared. The payment record sits within the platform alongside the rest of the tenancy file.
Agents can request rent guarantee insurance and deposit replacement services directly within the Tenancy360 platform at the point of tenancy setup. Both products are available to landlords through the platform without requiring a separate application process or external referral.
Tenancy360 is designed around the workflow of a letting agent handling multiple active applications simultaneously. Every step is managed from the same dashboard, with the system tracking progress and prompting action at each stage.
The tenant completes an initial application form through the Tenancy360 platform. The form captures the basic information needed to initiate referencing -- personal details, employment status, current address history and right to rent documentation.
Based on the landlord's requirements and the property's circumstances, the agent selects the specific checks they want to run. Tenancy360 allows individual configuration per tenancy -- so a landlord who wants a full credit and employment check gets that, while a different property with different requirements gets a configuration that fits.
Tenancy360 runs the configured checks -- credit file, employment, affordability, previous landlord references and right to rent. Progress is visible on the agent's dashboard. When checks are complete, the agent receives a clear summary of outcomes and can proceed to the next stage.
Before issuing the tenancy agreement, the agent confirms that all required compliance documents are in place -- EPC, EICR, gas safety certificate. Tenancy360's dashboard shows current document status for the property so agents can confirm compliance without needing to check separately.
The tenancy agreement is issued digitally through the platform. The tenant signs electronically and initial payment is collected. When both are confirmed, the agent has a complete tenancy file -- referencing evidence, compliance documents, signed agreement and payment record -- all in one place.
Tenancy360 is featured on Kerfuffle and Compare The PropTech. If you are a Kerfuffle member and want to explore an all-in-one tenant onboarding platform for your letting agency, book a discussion below.
Pricing model
Tenancy360's commercial terms depend on your agency's referencing volume and which platform features you want active. A conversation with their team will confirm the pricing structure that applies to your agency.
See the full Kerfuffle profile for verified agent reviews and the full service overview. Open in a new tab -- your spot on this page is saved.
Already a Kerfuffle member? Write a review →
Book a 15-minute Zoom with the Kerfuffle team. We will walk you through the service, answer your questions and connect you with the right people.
Tenancy360 was built to address a persistent problem in residential lettings: the tenant onboarding process is legally complex, compliance-critical and operationally fragmented. By bringing referencing, right to rent, compliance document management, tenancy agreement signing and payment collection into a single platform, Tenancy360 gives letting agents and landlords a complete, auditable record of every tenancy from application to move-in.
PropTech That Pays Back is a Kerfuffle initiative that rewards estate agents with kredits when they use the tools they invest in. Check the full list of participating suppliers.
Book a short Zoom with the Kerfuffle team and we will connect you directly.
Want to talk through how this would work for your agency?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your agency.
Book a quick Zoom to discuss options →