The Lettings Hub is the referencing business that mastered the tech. With over 12 years of experience, up to 240 checks per applicant, and an award-winning tenancy management platform called BOX, they give UK letting agents the most comprehensive referencing on the market - backed by a fraud guarantee that covers Home Office fines and fraudulent tenant eviction costs.
Tenancy fraud has become more sophisticated - forged payslips, manipulated bank statements and identity fraud are all increasing. And when a fraudulent tenant secures a property, the landlord still faces the full eviction process. Your referencing provider either catches these people early or they do not. The cost of getting it wrong is not a referencing fee - it is months of rental income and legal costs.
Modern payslip and document fraud is convincing enough to pass basic credit checks. Without IDVT, open banking and direct payroll verification, gaps in a tenant's application can be filled with fraudulent documents that look genuine.
Illegal working penalties were raised substantially. If a tenant is found to have rented fraudulently and your Right to Rent checks were inadequate, the consequences fall on you. The Lettings Hub guarantees to cover any Home Office fine you receive on a reference they approved.
An eviction under the new Renters' Rights Act framework can take many months. If a fraudulent tenant is occupying a property, the landlord faces a prolonged process with no rent. The Lettings Hub's fraud guarantee covers the eviction costs for any fraudulent tenant they approved.
Right to Rent obligations, AML requirements, PEPs and sanctions screening, IDSP-certified checks - the compliance layer around tenant referencing has grown significantly. Keeping up manually is a risk. A referencing provider that builds compliance into the automated process removes that risk from your team.
BOX is The Lettings Hub's award-winning tenancy management platform. It goes well beyond referencing to give letting agents a single system for compliance, insurance, income generation and tenant support - with 140+ specialists available from 5am to 9pm, six days a week.
The most comprehensive referencing products on the market. Employer references, landlord references, credit checks, open banking income verification, IDSP Right to Rent and automated PEPs and sanctions screening all included.
The Lettings Hub guarantees to cover any Home Office fine and eviction costs for any fraudulent tenant they approve. This is a genuine, formal guarantee - not a standard-form disclaimer. It makes them uniquely accountable for the quality of their checks.
Tenants can create a portable Property Passport that shows their affordability, rental history and preferences. This free service speeds up lets - agents get a pre-verified tenant profile before the formal referencing starts, reducing fall-throughs and saving time on both sides.
Four tiered service packages at one fixed price per let, covering referencing, IDSP Right to Rent, legal expenses cover and insurance products. No hidden fees, no surprise invoices - you choose the package level that matches your service model.
Support available from 5am to 9pm, six days a week, via phone, email, live chat or BOX. Average turnaround under 2 days for comprehensive reports. When you need a person, there is one available.
Regularly updated infosheets, detailed e-guides and expert-led webinars keep your team current on legislation changes, including Renters' Rights Act implications and Right to Rent updates. Staying compliant does not have to mean reading government guidance yourself.
The Lettings Hub is a Propertymark Industry Supplier with 12+ years of experience and a formal fraud protection guarantee. Kerfuffle members can review the service tiers, understand the one-price-per-let model, and discuss commercial terms before committing to anything.
The Lettings Hub started with referencing expertise and built the technology to match. 12+ years of experience, 1,000 tenants a day, and a fraud guarantee that puts real accountability behind their checks.
As a Propertymark Industry Supplier, The Lettings Hub is a vetted, trusted referencing solution for UK letting agents. Book 15 minutes with the Kerfuffle team to understand the service tiers, fraud guarantee scope, and how to get the most from the BOX platform.
Book a quick Zoom to discuss options →PropTech That Pays Back is the Kerfuffle initiative that rewards estate agents with kredits when they actively use what they have paid for. The Lettings Hub is not on the platform presently. Register your interest below if you would like to see them added.
The Lettings Hub backs their checks with a formal fraud protection guarantee. 1,000 tenants a day, up to 240 checks per applicant, and an award-winning platform built for letting agents. Kerfuffle members get commercial terms reviewed before committing.
Want to walk through the BOX platform and service tiers with Kerfuffle?
Grab 15 minutes with the Kerfuffle team. We will walk through the service options, the fraud guarantee terms, and help you understand what your referencing setup should look like going forward.
Book a quick Zoom to discuss options →