TMS Group UK is a managed property maintenance partner for letting agents and managing agents. Reactive repairs, void turnarounds, planned maintenance programmes and compliance inspections - all coordinated by TMS, with a single point of contact for your team, landlords and tenants. No more chasing individual contractors. No more rogue invoice surprises.
Every property management team has the same problem: too many contractors, not enough visibility, and maintenance jobs that expand to fill the time available to manage them.
Assigning a repair to a contractor and then chasing them three days later to find out what happened is a pattern every lettings team knows. Each chase call is a minute of property management time that could be spent on new business.
A void property that should take five days to turn around and takes ten costs the landlord rent and costs your agency their confidence in your maintenance management. Speed and cost control are the same problem.
When a landlord calls about a maintenance issue, they want it resolved, not transferred. Agencies that can say 'we are handling this' rather than 'we are waiting on a contractor' have a different relationship with their clients.
EICR, gas safety and fire risk assessments managed through individual contractor relationships are vulnerable to gaps. A managed compliance programme ensures nothing expires unnoticed.
TMS Group UK manages the contractor coordination, quality control and compliance documentation on behalf of your agency - giving your team one number to call and one invoice to process.
TMS handles reactive repair requests from your tenants and landlords, coordinating the right tradesperson and providing regular status updates to your team and the landlord throughout.
Between tenancies, TMS coordinates cleaning, decoration, minor repairs and compliance checks to prepare a property for the next tenant as quickly as possible. Managed from start to handback.
Annual compliance checks, regular inspections and scheduled maintenance are organised into a managed programme so nothing falls through the gap between individual contractor relationships.
TMS coordinates EICR electrical tests, gas safety certificates, fire risk assessments and energy performance certificates - with expiry tracking and renewal scheduling built in.
TMS manages their own approved contractor network, handling quality assurance, insurance verification and performance management so your agency does not have to.
One monthly invoice from TMS covering all coordinated works, rather than multiple contractor invoices arriving at different times and requiring individual approval and coding.
TMS starts with a review of your current maintenance setup and portfolio. Most agencies have a first service job coordinated by TMS within two weeks of agreeing terms.
TMS reviews your managed portfolio - property types, size spread, current maintenance spend and compliance calendar. This scopes the service and informs the commercial proposal.
Your service preferences are agreed - which job types go through TMS, which contractors you retain direct relationships with, and how communications flow to your team and landlords.
TMS maps your current contractors against their own network. Where you have existing supplier relationships, TMS can work alongside them.
Your first reactive and planned jobs go through TMS. Your team sees how status updates, invoices and completion records are handled.
TMS runs the maintenance workflow in the background of your agency. Regular account reviews ensure the service is performing to your expectations.
TMS Group UK Ltd is a Kerfuffle-rated supplier. Members get more than a standard trial - you get a commercial conversation with your Kerfuffle account manager in the loop before you commit to anything.
Standard route
Off-the-shelf pricing
Your terms, reviewed before you sign
Pricing and onboarding scope are agreed per agency. Book a demo and the team will scope it live - with your Kerfuffle AM in the room.
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A walkthrough of TMS Group UK Ltd's platform followed by live Q&A for estate and lettings professionals.
A practical walkthrough of TMS Group UK Ltd's platform, covering the features your estate and lettings team will use every day. Followed by live Q&A.
TMS Group UK Ltd was established to address the coordination problem that sits at the centre of every managed lettings portfolio: the gap between a maintenance request arriving and a completed job being reported back to the landlord. By operating as a managed partner rather than an individual contractor, TMS removes the overhead of contractor coordination from the lettings team and replaces it with a single accountable relationship - one point of contact, one invoice, one source of truth for every job across the portfolio.
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