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Deposit disputes you cannot win start with inventory reports that are not thorough enough to defend. Trust Inventory produces the reports that hold up when it matters.

Trust Inventory Ltd provides professional property inventory, check-in, midterm inspection, and check-out services for UK letting agents and landlords in the South West of England and parts of London. Reports are completed on-site within three hours, automatically distributed to tenants and agents, and built to the standard that withstands deposit dispute adjudication.

3hrs
3-hour turnaround
Report delivered to agent and tenant within 3 hours
On-site
On-site only
No dictation, no outsourcing - all completed at the property
Free
Free extras
Meter readings, alarm tests, key handover included
SW+L
SW + London
South West England and parts of London covered
The inventory quality problem

The inventory report is the most important document in any tenancy. Most adjudicators see it at its worst.

A deposit dispute adjudicator sees thousands of inventory reports. The ones that lose are immediately identifiable - vague descriptions, photographs without timestamps, items noted without condition ratings, and reports completed after the fact rather than on-site. Trust Inventory produces the ones that win.

"We lost a deposit dispute because the adjudicator couldn't match the check-in condition to the check-out."

Inventory reports that do not use consistent condition descriptions, matched photography, and clear item-by-item structure cannot support a deduction claim. Trust Inventory's on-site process produces the evidence trail that adjudicators need to rule in your favour.

"Our in-house inventories are inconsistent between different property managers."

When multiple people produce inventories to different personal standards, the evidence quality varies. Professional inventory services produce consistent, reproducible evidence across every property in your portfolio.

"We are spending management team time on inventories that could be focused on growth."

Property managers completing their own inventories are spending time on a process that can be outsourced to a professional service - freeing them to focus on tenant management, landlord relationships, and new business.

"Reports are being completed after the viewing, not during it, and the photographs aren't timestamped."

Reports completed after the fact, based on notes rather than direct observation, are much harder to defend. Trust Inventory completes all reports on-site during the visit - with photographs taken at the property, at the time, and in the condition they will describe.

How Trust Inventory works

Six service elements that produce the most defensible inventory evidence for every tenancy in your portfolio.

Trust Inventory does not use dictation or outsource preparation of property details. All reports are completed on-site to ensure consistency, accuracy, and the highest standard of reporting.

1

Inventory and schedule of condition

A professional inventory covering every item, its condition, and detailed high-quality photographs. The report is sent automatically within three hours to the tenant and agent - with no manual handling required from your team.

2

Inventory and check-in combined

The inventory is completed two hours before the scheduled check-in time. Trust Inventory meets the tenant at the property, hands over keys, tests alarms, and records tenant signatures on-site - producing a single, combined document.

3

Midterm inspections

Professional midterm inspections conducted on-site with a written report covering property condition, maintenance observations, and any compliance concerns. Reports are distributed automatically to agent, landlord, and tenant.

4

Check-out inspection

Direct property-by-property comparison between the original inventory condition and the check-out state - with matched photographs and condition descriptions. Findings are objective and consistent regardless of whether the tenant is present.

5

Free inclusions at every visit

Every Trust Inventory visit includes smoke and CO alarm testing, meter readings, key handover management, right to rent checks where applicable, and on-site digital signature collection - at no additional charge.

6

Cloud archive and automatic distribution

Every report is stored in a secure cloud archive and automatically distributed to the agent, landlord, tenant, and any authorised third party. Your team does nothing on completion - the report arrives where it needs to be.

Getting started with Trust Inventory

Five steps from first contact to professional inventory reports delivered automatically across your portfolio.

Trust Inventory is designed to require nothing from your team on the day of the visit. Book the appointment and Trust Inventory handles everything else.

1

Initial consultation and coverage check

Confirm that your properties fall within the Trust Inventory service area - South West England and parts of London. The Trust Inventory team will confirm coverage and discuss your portfolio requirements.

2

Appointment booking

Book inventory, check-in, midterm, and check-out appointments directly with the Trust Inventory team. Appointments are confirmed with property details and any specific instructions.

3

Trust Inventory completes the visit

The Trust Inventory clerk attends the property, completes the full on-site inspection, photographs every item and its condition, and records all free-inclusion services.

4

Report delivered within three hours

The completed report is delivered automatically to the agent, landlord, and tenant within three hours of the visit completion. No chasing, no manual forwarding, no delays.

5

Archive and dispute support

The report is stored in the cloud archive for the duration of the tenancy and beyond. If a deposit dispute arises, the Trust Inventory evidence trail is available immediately for adjudication submission.

The Kerfuffle member offer

Kerfuffle members get a direct conversation with Trust Inventory about their portfolio and service requirements.

Trust Inventory works with letting agents in the South West of England and parts of London. Kerfuffle members in these areas get a direct introduction to the Trust Inventory team.

What Kerfuffle members get

  • Coverage confirmation for your specific portfolio area
  • Service demonstration using examples of completed report quality
  • Portfolio volume pricing discussion
  • Integration with your current check-in and tenant onboarding workflow
  • Kerfuffle account manager introduction to the Trust Inventory team
Kerfuffle member route

Standard route

Off-the-shelf pricing

Your terms, reviewed before you sign

Per report
Per-visit pricing with volume options

Trust Inventory pricing is per visit, with volume arrangements for larger portfolios. Kerfuffle members get the full pricing structure and a demonstration of report quality before committing.

More on Kerfuffle

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Live demo - open to all Kerfuffle members

See the quality standard of a Trust Inventory report and how it holds up in a deposit dispute.

A walkthrough of Trust Inventory's on-site process, report quality standards, check-in workflow, and the evidence trail that wins deposit dispute adjudications.

On demand
Book now
30 min + Q&A
Kerfuffle team

Trust Inventory Ltd - a practical walkthrough for UK estate agents

A 30-minute conversation with the Trust Inventory team covering their on-site-only methodology, report quality examples, how the three-hour turnaround works in practice, what the free inclusions cover, and how Trust Inventory evidence has been used successfully in deposit dispute adjudications.

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Kerfuffle Team
Your account manager - member advisory
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We switched to Trust Inventory after losing two deposit disputes in six months where our in-house reports were not detailed enough. Since switching, we have won every dispute we have submitted because the Trust Inventory evidence trail is exactly what adjudicators need. The three-hour turnaround and automatic distribution to tenant and agent has also saved our team significant time.
Lettings Manager, independent agency South West England
Frequently asked questions

What letting agents ask about Trust Inventory.

What area does Trust Inventory cover?
Trust Inventory currently covers the South West of England and parts of London. If you are unsure whether your portfolio falls within the service area, contact Trust Inventory directly or book through the Kerfuffle link on this page for a coverage confirmation.
How does the three-hour turnaround work?
Trust Inventory completes all reports on-site during the visit. Reports are written at the property, photographs are taken and logged during the inspection, and the completed report is sent automatically to all parties within three hours of the visit ending.
What is included free at every visit?
Every Trust Inventory visit includes smoke and CO alarm testing, meter readings, key handover management, right to rent checks where applicable, and on-site digital signature collection. These services are included at no additional charge.
What makes a Trust Inventory report better for deposit disputes than one produced in-house?
Trust Inventory reports are completed on-site during the visit, with detailed condition descriptions for every item, high-quality matched photographs with timestamps, and digital signatures collected at the property. This evidence standard is specifically designed to meet the requirements of deposit dispute adjudicators.
Can Trust Inventory work with tenants who are difficult or confrontational?
Yes. Trust Inventory's clerks are professionally trained for all tenancy situations including end-of-tenancy check-outs where tenant relations may be strained. Findings are documented objectively and the check-out comparison is consistent regardless of whether the tenant is present.
How do we access the Kerfuffle member introduction to Trust Inventory?
Book through this page and your Kerfuffle account manager will introduce you to the Trust Inventory team for a coverage confirmation and pricing discussion.
About Trust Inventory Ltd

Professional property inventory services for UK letting agents - South West and London.

Trust Inventory Ltd was founded to provide letting agents and landlords with inventory services built to the standard that wins deposit disputes. Their on-site-only methodology, three-hour report turnaround, and comprehensive free inclusions package has made them a trusted partner for lettings teams in the South West of England and London who need inventory evidence that holds up when it matters most.

3 hours
Report delivered to all parties within 3 hours
On-site
All reports completed at the property during the visit
Free
Meter readings, alarms, key handover included
SW + London
South West England and parts of London covered
Pays You Back

Trust Inventory Ltd on Compare The PropTech

Trust Inventory Ltd is featured on Compare The PropTech alongside hundreds of other UK proptech suppliers. Kerfuffle members can view verified reviews, compare suppliers, and see which tools qualify for PropTech That Pays Back - the initiative that rewards estate agents with kredits for the tools they actually use.

Browse PropTech That Pays Back → Register your agency →

The inventory report is the only document standing between your landlord and a lost deposit claim.

Trust Inventory produces reports that hold up at adjudication. One conversation with Kerfuffle to confirm coverage for your portfolio.

Want to talk through how Trust Inventory Ltd would work for your team?

Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, answer your questions, and figure out the best fit for your agency.

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