Based in Yorkshire with 25+ years of IT expertise, XPS Solutions provides a complete range of professional IT services for estate and letting agencies. Unlike conventional IT support that covers the device, XPS covers the user - every device they touch, every platform they rely on, every location they work from. All-inclusive IT support from as little as just £1 per user per day. Proud Propertymark Industry Supplier.
Estate agency is a technology-dependent business. Your CRM, your portal integrations, your communication tools, your compliance record-keeping, your remote working capability, and your client-facing systems all run on IT infrastructure that requires proactive management to be reliable. Reactive IT support - fixing things after they break - is the model that leaves agencies exposed. Proactive IT management is the model that keeps agencies running.
Call-out based IT support means your team loses hours every time a device, system, or network issue surfaces. The cost is not just the support call - it is the negotiator who cannot access the CRM, the property manager who cannot send a tenancy agreement, the valuer whose laptop fails before a client meeting. Proactive IT management prevents failures before they happen.
Estate agents handle sensitive personal and financial data, process payments, and maintain client records that are valuable to attackers. Phishing, ransomware, and business email compromise are the most common attacks on UK SMEs. Without properly configured network security, endpoint protection, and user awareness, your agency is a soft target with significant regulatory exposure under GDPR.
Most estate agencies use Microsoft 365 but few are configured to get the full operational benefit from it. Shared mailboxes that cause compliance issues, Teams deployments that are not properly integrated with CRM platforms, email security settings that leave staff exposed to phishing attacks, and backup configurations that do not adequately protect client data are all common in agencies that set up 365 without specialist IT support.
Negotiators working from home, property managers on site, branch managers at multiple offices - the modern estate agency team works from multiple locations and devices. Supporting that working model securely requires properly configured cloud access, secure remote desktop or VPN solutions, and device management that extends to personal devices used for work. Ad hoc remote working setups create security gaps and operational inconsistency.
XPS Solutions provides a complete range of professional IT services for estate and letting agencies. Unlike conventional break-fix IT support, XPS covers the user - meaning every device that user works from is covered under a single all-inclusive agreement. The XPS team is proactive, not reactive - monitoring and managing IT infrastructure to prevent issues before they affect your team. One supplier. One call. Everything covered.
XPS covers the user, not the device. This means that if a team member is supported by XPS, their laptop, desktop, mobile, tablet, and any other device they use for work are all included under the one agreement. Negotiators, property managers, administrators, and directors all have consistent, proactive IT support without per-device or per-call charging. All-inclusive support is available from as little as just £1 per user per day.
XPS provides Microsoft 365 implementation, migration, configuration, and ongoing management for estate agencies. This includes correct setup of shared mailboxes, calendar sharing, Teams integration with your agency workflow, SharePoint for document management, and email security policies that protect your team from phishing attacks. Microsoft 365 configuration that works properly for an estate agency is different from the default setup - XPS understands those differences.
XPS provides cloud service solutions and remote management and monitoring for estate agency IT environments. Cloud migration, secure remote access, and the infrastructure required to support a team working from multiple locations and devices are all managed by the XPS team. Remote management means XPS can identify and resolve many issues before your team is aware of them - without requiring a call to be raised.
XPS provides network security for estate agencies including firewall management, endpoint protection, email security configuration, and the policies and monitoring required to maintain a defensible security posture under GDPR. Estate agents handle sensitive personal and financial data - the network security configuration needs to reflect that. XPS designs and manages security appropriate for the risk profile of a regulated property business.
XPS provides hardware and software procurement, with partnerships including Microsoft, HP, Dell, Cisco, and Apple. This means your agency can source the devices and software your team needs through the same supplier who manages and supports them - with XPS handling configuration, deployment, and ongoing management as part of the all-inclusive agreement. No separate hardware conversations. No compatibility questions between supplier and support team.
XPS provides backup and recovery services to protect estate agency data against both technical failure and security incidents. Properly configured backup for a property business covers CRM data, email, shared drives, and the compliance records that regulatory bodies and professional indemnity insurers require to be retained. Business continuity planning ensures that in the event of a serious incident your agency can continue operating within defined recovery time objectives.
XPS Solutions begins every engagement with an assessment of the current IT environment to understand what is in place, what is missing, and what the risks are before making recommendations. No assumptions. No generic proposals.
XPS conducts an initial assessment of the agency's current IT environment - devices, software, network, security configuration, and Microsoft 365 setup. The assessment identifies the gaps between the current state and a properly managed, secure IT environment for a regulated property business.
Based on the assessment, XPS produces a tailored IT support proposal covering the services, devices, and users to be included under the all-inclusive agreement. The proposal covers the full scope - support, security, Microsoft 365, cloud services, and hardware - with pricing transparent against what each element covers.
XPS onboards the agency onto the managed IT service. Devices are enrolled, Microsoft 365 is configured correctly, security policies are applied, remote monitoring is activated, and backup is configured. The onboarding is managed by the XPS team with minimal disruption to the agency's day-to-day operations.
From go-live, XPS monitors the agency's IT environment proactively. Issues are identified and resolved before they affect the team. Support requests are handled by the XPS engineers who know your specific environment. One call, one supplier, everything covered - so your team focuses on property, not IT problems.
XPS Solutions is a Propertymark Industry Supplier with 25+ years of IT expertise and a specific focus on the estate agency sector. Kerfuffle and Compare The PropTech members access the XPS team through a dedicated route - with an IT environment assessment and commercial proposal reviewed before any agreement is signed.
Standard approach
Reactive break-fix support, per-call billing
Kerfuffle & CTP member route
XPS Solutions all-inclusive IT support is available from as little as just £1 per user per day - covering every device that user works from, proactive monitoring, and a single call for all IT requirements. Your Kerfuffle account manager facilitates the introduction and the XPS team conducts an IT environment assessment before any commercial proposal is discussed.
A conversation with the XPS team about your current IT environment - which platforms you rely on, how your team works across locations and devices, and what a properly managed IT setup looks like for an estate agency of your size and structure.
A conversation covering your current IT environment - how many users, which devices, which software platforms, how your team works remotely, and what your current support arrangement looks like. XPS will identify the gaps and risks in your current setup and outline what all-inclusive, proactive IT management would cover for your agency. Bring your current IT frustrations and the XPS team will address them specifically.
Estate agency is a technology-dependent business. The IT infrastructure underlying your CRM, your portal feeds, your compliance records, your communication tools, and your remote working capability needs to be managed proactively by a team that understands the operational context. XPS Solutions is proud to be recognised as a Propertymark Industry Supplier to UK estate agents.
PropTech That Pays Back is the Kerfuffle initiative that rewards estate agents with kredits when they use what they have bought. XPS Solutions is not on the platform presently. Register your interest below and we will ensure the XPS team is introduced to the programme.
Kerfuffle members get dedicated account management, an IT environment assessment, and all-inclusive IT support from as little as £1 per user per day. Microsoft 365, cloud, security, hardware, and proactive monitoring - one supplier, one call, everything covered.
Want to understand what proactive IT management means for your estate agency?
Grab fifteen minutes with the Kerfuffle team. We will walk you through the XPS Solutions member offer, connect you to the IT team for an initial assessment, and explain what all-inclusive, user-based IT support covers for your team size and structure.
Book a quick Zoom to discuss options →