Yomdel is the UK's leading 24/7 managed live chat provider for the property sector, trusted by more than 2,500 estate agency, lettings and property management companies. Yomdel handles 50,000 live chat conversations per month on behalf of its estate agency clients, capturing leads, qualifying enquiries and booking valuations at every hour of the day -- not just during office hours.
The majority of property search activity happens outside office hours -- on evenings and weekends when potential vendors, buyers and landlords are browsing Rightmove and agent websites from home. A live chat window with a human at the other end converts a visiting browsing session into a captured lead. A chat widget with no response, or an automated bot, does not.
Office-hours-only live chat captures the enquiries you would have received by phone anyway. The leads you are missing are the evening and weekend visitors who arrive when your team has gone home. Yomdel staffs live chat 24 hours a day.
Website visitors who cannot get an immediate question answered leave. Yomdel reports that estate agency websites with 24/7 managed live chat improve paid traffic conversion by up to 52%. A human response at the point of interest converts sessions into leads.
Automated chatbots handle simple FAQ queries but they do not qualify a lead, handle an objection, or convert a browsing session into a valuation booking the way a trained human chat agent does. Yomdel is staffed by people, not bots.
Live chat is a lower-cost alternative to out-of-hours telephone answering that captures the same late-evening and weekend enquiries. Yomdel's 50,000 monthly conversations across 2,500+ property clients reflects a service that has been priced to work for estate agency businesses of all sizes.
Yomdel provides fully managed live chat staffed by trained agents 24 hours a day. The service is designed for estate agents who want to capture every enquiry their website generates.
Yomdel staffs your live chat window 24 hours a day, seven days a week. Human chat agents respond to visitors immediately -- at 2pm on a Tuesday or 9pm on a Saturday.
Yomdel's chat agents capture visitor contact details, understand the enquiry type and qualify the lead before passing it to your team. Valuations, viewing requests and landlord enquiries are identified and categorised.
Yomdel chat agents can book market appraisal appointments directly into your calendar, converting an evening website visit into a confirmed valuation booking for the following morning.
Captured leads are emailed to your team immediately. Your agents arrive in the office with the night's enquiries already in their inbox, ready to follow up.
Every chat conversation is transcribed and stored. Yomdel provides reporting on chat volume, lead types and conversion rates so you can track what your live chat is producing.
Yomdel specialises in the property sector. Chat agents are trained in estate agency enquiry types, terminology and the qualification questions that matter for your business.
Yomdel is designed to be installed on your website and managed entirely by Yomdel's team. Your agents receive leads; Yomdel handles the chat.
Yomdel provides a chat widget that is installed on your estate agency website. The installation is straightforward and typically completed on the same day.
When a visitor arrives on your website, the Yomdel chat window opens. A trained human agent responds immediately -- not an automated bot.
The chat agent understands the visitor's enquiry, captures their contact details and qualifies the lead type -- valuation, viewing, landlord enquiry or other.
If the visitor wants a valuation, Yomdel books it directly into your calendar. All other leads are captured and passed to your team with full transcript.
Your agents arrive with qualified, transcribed leads ready to follow up. The evening's browsing sessions have already been converted into appointments and contacts.
Yomdel is listed on Kerfuffle with 16 verified reviews and a 4.9 star average. Kerfuffle members get commercial terms reviewed before committing.
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Yomdel pricing is based on chat volume. Kerfuffle members have terms reviewed before committing.
Yomdel has 16 verified agent reviews on Kerfuffle with a 4.9 star average. Read what 16 verified UK estate agents say about Yomdel's 24/7 live chat, lead quality and the number of out-of-hours enquiries their website captures.
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Book a Zoom with Kerfuffle to see Yomdel's 24/7 managed live chat and discuss how it would capture out-of-hours enquiries from your website.
Book a Zoom with the Kerfuffle team. We will walk through Yomdel's product, the member offer and answer your questions before you speak to the supplier.
Book a Zoom with Kerfuffle →Yomdel provides fully managed 24/7 live chat staffed by human agents for UK estate agents, capturing enquiries, qualifying leads and booking valuations around the clock. Trusted by more than 2,500 estate agency, lettings and property management companies, Yomdel handles 50,000 conversations per month -- converting the evening and weekend website visits your team misses into qualified leads.
PropTech That Pays Back is a Kerfuffle initiative that rewards estate agents with kredits when they actively use the tools they invest in.
Yomdel provides 24/7 managed live chat staffed by human agents who capture leads, qualify enquiries and book valuations on your behalf -- so every out-of-hours website visit becomes a potential instruction.