Done well, cross sales pay for the marketing budget. Done badly, they cost you the customer.
Built by letting agents who spent two decades on both sides of the deposit dispute. The Depositary removes up to 90% of end-of-tenancy admin, returns deposits a third faster, and gives your landlords and tenants a transparent process they can actually trust.
End-of-tenancy is the highest-friction moment in the lettings lifecycle. Every checkout involves gathering checkout reports, cross-referencing check-in inventories, calculating deductions, chasing contractors for quotes, and negotiating with tenants and landlords who are both looking at different paperwork. Most letting teams have built a process that more or less works -- and it takes three hours of admin per tenancy to hold it together.
The checkout process requires coordination across inventory reports, deposit scheme portals, landlord communications, contractor quotes and tenant negotiations -- all at the same time, often with a hard deadline. The Depositary centralises every step in one dashboard so your team knows where every checkout stands without the daily email check-in.
When the deposit process happens over email, both parties only see what you choose to share with them. The Depositary gives tenants and landlords their own view of the same checkout data -- the same photos, the same meter readings, the same deduction breakdown. Transparency is built into the process, not bolted on at the dispute stage.
When the inventory clerk sends the checkout report, it goes into email and may never surface again until a dispute is raised weeks later. The Depositary automatically pulls checkout reports, meter readings and photographs directly from inventory providers -- so the evidence trail is complete before anyone has to ask for it.
Built by agents who logged the exact points where the process broke down and built tools for each one. Every feature maps to a real checkout workflow problem.
Every tenancy approaching its end date appears in one dashboard. Your team can see the stage each checkout is at, what's outstanding and who is responsible -- without digging through email or calling the inventory company.
The Depositary connects directly with Inventory Base, Inventory Hive, ACT Property, Hinch PM, Imfuna, TouchRight and No Letting Go. Checkout reports, meter readings and photos pull in automatically -- no manual file transfers, no chasing the clerk for the PDF.
Full integration with both TDS Insured, TDS Custodial, MyDeposits Insured and MyDeposits Custodial. Raise repayment requests and submit dispute evidence directly from The Depositary -- no separate scheme logins required.
Tenants and landlords each get their own view of the checkout process. They see the same evidence your team is working from -- so when deductions are proposed, the conversation starts from shared facts rather than competing versions of events.
Propose deductions, collect landlord approval, present to the tenant and record acceptance or counter-offers -- all within the platform. Every communication is logged, timestamped and attached to the tenancy record for audit purposes.
No software to install. The Depositary runs in the browser on desktop, tablet and mobile. Your team can progress checkouts from the office, from home or from a property visit. No waiting for IT to set up a new licence.
The same steps happen in every checkout. The difference is whether your team is coordinating them manually across five systems or managing them from one platform in a fraction of the time.
When a tenancy moves to notice, The Depositary opens the checkout record automatically. The dashboard shows the notice period, the checkout date and the deposit scheme details -- everything your team needs before the checkout even happens.
The checkout report, meter readings and condition photos pull directly from your inventory provider -- Inventory Base, Inventory Hive, No Letting Go and the others. No email, no PDF attachment, no manual upload. The evidence is in the system before anyone has to ask.
Your team reviews the checkout evidence, proposes any deductions with supporting evidence, and sends to the landlord for approval -- all within the platform. The landlord approves or amends. Everything is recorded.
Once deductions are agreed with the landlord, the tenant receives their portal access with the full breakdown -- photos, costs and proposed split. They can accept, query or counter-propose. Your team handles the negotiation in the platform rather than over email.
When all parties agree, The Depositary submits the repayment request directly to TDS or MyDeposits. Funds are released a third faster than the standard manual process. The tenancy closes with a complete audit trail attached to the record.
The Depositary offer Kerfuffle members a structured trial that puts the platform through real checkouts on your live book -- so you can see the time saving before you commit to a full rollout. Book via Kerfuffle and the trial is set up with your existing inventory providers already configured.
Kerfuffle is the UK's largest independent review platform for letting and estate agent technology. Reviews are verified and written by agents who have used the platform in live operations -- not collected via incentive programmes or aggregated from trial accounts.
The Depositary has completely transformed how we handle checkouts. What used to take a full afternoon now takes less than an hour. The transparency for tenants and landlords has virtually eliminated disputes reaching adjudication.UK Letting Agent Verified Kerfuffle review
Book a demonstration with The Depositary team and walk through a real checkout end-to-end -- from notice to deposit release. Bring your own checkout scenario if you have one. The Kerfuffle team can join to make sure the member rate is applied and the integration with your inventory provider is confirmed before you start.
The Depositary was founded in 2016 by Kristjan Byfield and An Deckers, both career letting agents with decades of hands-on experience managing deposit disputes, checkout processes and tenant negotiations. They built the platform they needed and launched it to the wider market in 2020.
The platform is fully web-based, runs on any device, and requires no software installation. The founders remain active in the business and accessible to the agencies using the platform.
PropTech That Pays is Kerfuffle's framework for recognising suppliers whose tools generate measurable outcomes for letting and estate agents. The Depositary's per-tenancy model -- paying only for checkouts processed -- is precisely the kind of outcome-aligned pricing the programme is designed to surface. Kerfuffle members on the programme get additional visibility of The Depositary's real-world performance data from agents using it today.
Learn about PropTech That Pays →The Depositary was built by people who ran that number for a decade before they stopped accepting it. Book via Kerfuffle and we will set up your first checkouts with your inventory providers already connected.