Propertymark Industry Supplier

Kerfuffle & Compare The PropTech Partner

Your agency software should work as hard as your negotiators do. MRI Software gives UK estate agents an open, connected platform for sales, lettings, property management and accounting - all under one roof.

Trusted by 400+ estate agency offices and managing 150,000 tenancies across the UK. MRI Software is a global real estate technology leader with 45,000+ clients in 170+ countries and 50 years of property software expertise. From a single branch to a national network, MRI provides the tools to run more, grow faster and serve clients better.

400+

400+ offices

UK estate agency clients using MRI

150k

150,000 tenancies

Managed on MRI solutions

200+

200+ report types

Insight across sales, lettings and accounts

75%

75% time saved

On rent receipting at Samuel Estates

Get the member offer → Book an MRI demo See how it works

The estate agency software problem

UK estate agents are running their business across disconnected tools - and paying for it with time, errors and missed instructions.

The average UK estate agency uses between five and nine separate software products. Data entered in the CRM is re-entered in accounts. Lettings tasks are tracked in spreadsheets. Reports are assembled by hand. Every disconnection is a cost - in staff time, errors and the slow response times that push instructions to competitors who look more professional.

Your team is entering the same data into multiple systems every day

Landlord details entered in the CRM. Rent payments entered in accounts. Maintenance logged separately. When the same information lives in different places, it is entered multiple times - and every re-entry is an opportunity for an error that costs time to find and fix later.

Reporting takes hours your negotiators and managers do not have

Building a branch performance report means pulling numbers from the CRM, the accounts system and the tenancy tracker. It takes half a morning to assemble something that should be available in thirty seconds. Decisions get made on yesterday's data because today's is still being collected manually.

Your accounting processes are a compliance risk waiting to happen

Client money handling, rent reconciliation and trust account management are some of the most regulated activities an estate agency performs. When they are managed in disconnected tools - or still partially on spreadsheets - the risk of an error that becomes a regulatory problem rises significantly.

You are losing instructions to agencies that look more responsive

In a competitive instruction market, the agency that responds fastest and looks most organised wins more business. When your team is spending an hour every morning catching up on manually logged tasks instead of making prospecting calls, the gap between you and a better-organised competitor widens with every day.

How MRI Software works for estate agents

One connected platform. Sales, lettings, property management and client accounts - sharing the same data from the same source.

MRI Software's estate agency platform is built on a single shared data layer. Property records created in sales are immediately visible in lettings. Tenancy information flows directly into accounts. Workflow automations trigger tasks across the business without anyone manually updating a second system. Your team works in one place, sees the full picture, and spends time on clients rather than admin.

Sales and lettings CRM with shared data

MRI's sales and lettings CRM combines front-end activity management with property records in a single platform. Applicant matching, viewing management, offer progression and vendor communications all sit alongside your lettings pipeline - sharing the same contact and property data so nothing needs to be entered twice.

Property management with automated workflows

Tenancy management, maintenance tracking, landlord reporting and lease event management all connect directly to the same property records used in your sales and lettings CRM. Automated task reminders and workflow triggers mean your property managers spend time on decisions, not on manually checking what needs to happen next.

Integrated client accounts and compliance

MRI's client accounts module handles rent collection, landlord payments, bank reconciliation and financial reporting inside the same platform your agents use every day. Auto-allocation of payments, CSV imports and auto-reconciliation reduce the daily accounts workload. Samuel Estates cut time spent on rent receipting by 75% using MRI's accounting automation.

200+ report types for every function

MRI provides over 200 configurable report types covering sales pipeline, lettings performance, property management activity and financial position. Reports can be scheduled, tailored and sent automatically to branch managers, directors and landlords. The intelligence your team needs is available without anyone spending a morning building it.

Task hub and workflow automation

MRI's task hub connects automated alerts across hundreds of activity types - from email marketing responses and viewing appointments through to lease renewals, maintenance checks and survey bookings. Every task that used to require someone to remember to do it is now triggered automatically, tracked against a deadline, and visible to the relevant team member.

Open platform with 400+ partner integrations

MRI's open and connected architecture means it integrates with the proptech tools your agency already uses or plans to adopt. The MRI Partner Connect programme gives access to over 400 partner integrations - from portal feeds and marketing tools through to AML checking, e-signature and conveyancing platforms - without requiring you to change your core platform or migrate your data.

The agent journey with MRI

From instruction to completion - with every function sharing the same data in real time.

MRI works across every stage of the estate agency cycle. Your sales team, lettings team, property managers and accounts staff are all working in the same connected platform - so information flows automatically instead of being manually transferred.

Instruction and property record created

When a new instruction is taken, the property record is created once in MRI. That record is immediately accessible to sales, lettings, property management and accounts without anyone copying data between systems. Portal feeds update automatically. Applicant matching runs instantly against the new listing.

Sales and lettings pipeline managed in one view

Offers, viewings, applicant communications and progression milestones are tracked in MRI's CRM alongside the lettings pipeline. Task plans trigger automated reminders so negotiators never miss a follow-up. Managers see the full pipeline across branches in real time without asking each team to report separately.

Tenancy progression and property management connected

When a let is agreed, the tenancy flows directly into property management. Maintenance requests, landlord statements, rent collection and lease event management are all handled inside MRI - with automated workflows triggering the right tasks at the right time without any manual intervention from your team.

Accounts, compliance and reporting run automatically

Rent received, landlord payments, fee collection and bank reconciliation are managed in MRI's client accounts module alongside front-end activity. Reports on branch performance, arrears, portfolio health and financial position are available on demand - scheduled and sent to the right people automatically each week.

The Kerfuffle & CTP member offer

Kerfuffle members access MRI Software with dedicated support and commercial terms reviewed before they commit.

MRI Software is a Propertymark Industry Supplier and a global real estate technology leader. Kerfuffle and Compare The PropTech members access MRI through a dedicated route - with your Kerfuffle account manager reviewing the commercial terms and confirming the right product configuration for your agency before you proceed.

What Kerfuffle members get

Dedicated Kerfuffle account management throughout
Member-only commercial terms reviewed before you commit
Propertymark Industry Supplier - verified partner status
Full platform access: sales, lettings, property management, accounts
200+ configurable report types from day one
400+ partner integrations via MRI Partner Connect
Cloud access - manage your agency from anywhere

Member route

Standard onboarding process

Generic sales process

Kerfuffle & CTP member route

Direct access

Terms reviewed by your Kerfuffle AM before you commit

MRI Software pricing is configured for your agency based on the modules you need, your branch count and your team size. Your Kerfuffle account manager reviews the commercial terms - including which products are the right fit for your operations - before you are asked to sign anything.

Claim the member offer →

Live demo - open to Kerfuffle & CTP members

See MRI Software in action - sales CRM, lettings, property management and client accounts in one thirty-minute walkthrough.

A demonstration of the MRI estate agency platform from instruction through to accounts - covering how data flows between modules, how automated workflows reduce manual admin, and how the 200+ report suite gives your management team real-time visibility without manual report building.

One connected platform for UK estate agents - MRI Software sales, lettings and property management

See how MRI Software connects your sales CRM, lettings pipeline, property management workflows and client accounts in a single platform. The demo covers how your team uses one record for each property, how automated task plans work across functions, and how 200+ configurable reports give management the visibility to make faster decisions. Bring your current software setup and the team will confirm which MRI products are the right fit.

MRI Software UK team

MRI Software - Open and connected estate agency platform for UK agents

Book the demo →

Frequently asked questions

Questions estate agents ask before switching to MRI Software.

Does MRI Software replace our existing CRM or does it connect to it?

MRI Software is a complete estate agency platform - not an add-on to an existing CRM. For most agencies adopting MRI, it becomes the single platform for sales, lettings, property management and client accounts. MRI's open architecture also allows it to integrate with specialist third-party tools via the Partner Connect programme, so you can continue using best-in-class tools for specific functions while MRI handles the core platform.

Is MRI Software suitable for single-branch agencies or only larger operations?

MRI Software provides two core estate agency products. The express solution is available for direct purchase online and suits smaller agencies needing a solid sales and lettings CRM with integrated accounts. The comprehensive suite is built for larger agencies and franchise networks where branch reporting, cross-team visibility and advanced automation are essential. The Kerfuffle member route confirms which product is right for your size and operational model before you proceed.

How does MRI handle client accounts and is it compliant with UK regulations?

MRI's client accounts module is built specifically for the UK estate agency regulatory environment. It handles rent collection, landlord payments, trust accounting, bank reconciliation and financial reporting within the same platform your agents use for sales and lettings. Auto-reconciliation, CSV import and automatic payment allocation reduce the manual workload in accounts while maintaining the audit trail your compliance requirements demand.

What portal integrations does MRI Software support?

MRI Software integrates with all major UK property portals for listing uploads. The Partner Connect programme provides access to over 400 partner integrations covering portal feeds, marketing automation, AML checking, e-signature, conveyancing, referencing and more. Integration is managed through MRI's open platform architecture - so you are not locked into a closed ecosystem of approved suppliers.

How long does implementation take and is data migration supported?

Implementation timelines depend on which MRI products you are adopting and the volume of historical data being migrated. MRI's implementation team manages the migration from your existing systems and provides training across all functions. The Kerfuffle account manager confirms the typical timeline for your agency size and operational profile during the commercial terms review - before you commit.

Can MRI Software handle both sales and lettings agencies?

Yes. MRI's UK estate agency platform covers the full range of residential agency operations including sales, lettings and property management within a single connected system. Agencies running both sales and lettings benefit most from the shared data layer - one contact record serves as a vendor, buyer, landlord or tenant without duplication. The platform is used by pure sales agencies, pure lettings agencies and agencies running both functions.

What reporting does MRI Software provide and can reports be customised?

MRI provides over 200 report types covering sales pipeline, lettings performance, property management activity, rent arrears, landlord statements and financial reporting. Reports are fully configurable - you choose the metrics, the layout and the delivery schedule. Reports can be set to run automatically and sent to branch managers, directors or landlord clients at whatever frequency you need. No manual report assembly required.

How do we get started as Kerfuffle members?

Use the member offer button on this page. Your Kerfuffle account manager will connect you with the MRI Software team, confirm which products are the right fit for your agency size and operations, and review the commercial terms - including implementation timeline and support arrangements - before you are asked to commit. The platform demonstration covers the full suite so your team understands what they are adopting before go-live.

Stop running your agency across disconnected tools. Connect your sales, lettings, property management and accounts in MRI Software.

Kerfuffle members get dedicated account management, commercial terms reviewed before they commit, and the right MRI product confirmed for their agency size. This is the shortest path to having MRI Software live across your business.

Claim the member offer → Book a demo

Want to talk through whether MRI Software is the right platform for your agency?

Grab fifteen minutes with the Kerfuffle team. We will walk you through the member offer, confirm which MRI products fit your agency, and work out what a connected platform means for your operations.

Book a quick Zoom to discuss options →