Will my team actually adopt new software, or will it just add more admin?
SME Professional is designed for the people doing the work, not just for management reporting. The interface is built around the processes your property managers and accounts team already follow -- tenancy creation, rent processing, compliance tracking, maintenance. The support team (many of whom have worked in property agencies themselves) provide hands-on private training and one-to-one walkthroughs until your team is confident. Most agencies report the team settling within a few weeks.
What happens to our existing data when we migrate?
The SME Professional team handles the data migration for you. Over 90% of agencies presented with a migration plan proceed -- because having your historical tenancy, landlord, property and financial data transferred by the team is very different from trying to export and re-import it yourself. Your migration is scoped in the demo call and managed before go-live.
Does SME Professional work for both lettings and sales under one roof?
Yes. Full estate agency sales functionality is built into the platform alongside lettings. Workflow-driven sales progression, vendor and buyer portals, offers, chain management and integrated marketing to the major portals -- all in the same system as your managed lettings book. The data is shared, not siloed.
Which portals and integrations does it connect to?
SME Professional has more than 100 integrations including Rightmove, Zoopla, OnTheMarket, Fixflo, PayProp, GoCardless, Signable, Xero, QuickBooks, Inventory Hive, TDS, SafeDeposits Scotland, Let Alliance, CreditLadder, Flatfair, and most major UK banking systems. A full list is on their integrations page. If a specific integration matters to you, ask in the demo call.
How does the compliance tracking actually work in practice?
Every property's compliance certificates -- gas safety, EICR, EPC, smoke alarm records -- are stored against the property and flagged automatically before expiry. Your team gets alerts built into their daily workflow, not a separate spreadsheet to maintain. Compliance monitoring is built into the same screen as property management, so nothing is treated as a separate task to remember.
Can we use our existing accounting software alongside SME Professional?
SME Professional integrates with Xero, QuickBooks and Sage export for agencies that want to retain their existing accounting package. For agencies ready to move client accounting fully into SME Professional, the built-in module handles landlord statements, rent receipts, maintenance invoices and bank reconciliation -- with automation that significantly reduces manual input from your accounts team.
What does the Kerfuffle member offer actually mean in practice?
As a Kerfuffle or Compare The PropTech member, your onboarding is prioritised ahead of the standard pipeline. You get a named Kerfuffle account manager involved in your onboarding from the first call -- someone who knows both the platform and your business context. Commercial terms are reviewed with your Kerfuffle AM so you are not negotiating alone. You also get first refusal on K Con 2026 supplier event slots if relevant to your business.
